Central London Community Health Trust

Administrator

Information:

This job is now closed

Job summary

We are looking to recruit an administrator to work alongside our clinical teams in Community Adult Health Services within the West Locality of Barnet.

Band 3 Locality Administrator - 1 post 22.5 hours per week, based at 2nd Floor Westgate House, Edgware Community Hospital HA8 0AD

All band 3 post holders will be expected to support services between 08.30 - 16.30 hours.

You will require previous experience of performing administrative duties, have excellent communication and organizational skills, be able to work well in a team and take instructions from several sources.

We are looking for people who are reliable, possess good timekeeping skills, are highly organized, competent with a range of I.T. packages, have a good telephone manner with the ability to take clear messages and perform general office duties.

Main duties of the job

  • Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective.
  • Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record systm1.
  • Responsible for liaising with GPs regarding patient referrals both verbally and in writing
  • Responsible for supporting the allocation of patient referrals appropriately within services.
  • Manage any supplementary information required to support referrals.
  • Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information
  • Responsible for answering referrers and patient queries in a polite and courteous manner.
  • Responsible for appointment management on electronic patient record system
  • Responsible for providing accurate written confirmation of appointments to patients.
  • Responsible for taking receipt of new patient information and inputting appropriate information onto electronic patient record.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

  • A comprehensive induction into the community service followed by a local induction to introduce you to the role
  • Car lease scheme *T&C's apply
  • Flexible working options
  • Annual travel card loan
  • Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Details

Date posted

11 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year per annum inclusive of HCAS (pro rata)

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

824-NORTH-6689364-A

Job locations

Edgware Community Hospital

2nd Floor Westgate House

London

HA8 0AD


Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Person Specification

Qualifications

Essential

  • Good literacy and numeracy, general education
  • NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience

Desirable

  • Appropriate NVQ level 3 qualification
  • Knowledge of EMIS software

Experience

Essential

  • Demonstrable experience of working in an administrative role or office environment
  • Significant previous experience in working in a customer / patient service role
  • Previous experience in work that requires attention to detail

Desirable

  • Previous experience of referral management
  • Previous experience of working in a call centre
  • Previous experience working with database software
  • Experience in processing volumes of data

Skills & Knowledge

Essential

  • Ability to communicate with patients and professionals in a clear, professional and calm manner
  • Ability to resolve customer / patient complaints
  • Able to work autonomously
  • Able to work as part of a team
  • Able to meet exacting deadlines
  • Accuracy and attention to detail
  • High level customer service
  • Good knowledge of Microsoft packages

Key Attributes

Essential

  • A team player
  • A professional manner
  • Reliable, trustworthy, conscientious
  • Able to perform under pressure
Person Specification

Qualifications

Essential

  • Good literacy and numeracy, general education
  • NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience

Desirable

  • Appropriate NVQ level 3 qualification
  • Knowledge of EMIS software

Experience

Essential

  • Demonstrable experience of working in an administrative role or office environment
  • Significant previous experience in working in a customer / patient service role
  • Previous experience in work that requires attention to detail

Desirable

  • Previous experience of referral management
  • Previous experience of working in a call centre
  • Previous experience working with database software
  • Experience in processing volumes of data

Skills & Knowledge

Essential

  • Ability to communicate with patients and professionals in a clear, professional and calm manner
  • Ability to resolve customer / patient complaints
  • Able to work autonomously
  • Able to work as part of a team
  • Able to meet exacting deadlines
  • Accuracy and attention to detail
  • High level customer service
  • Good knowledge of Microsoft packages

Key Attributes

Essential

  • A team player
  • A professional manner
  • Reliable, trustworthy, conscientious
  • Able to perform under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Edgware Community Hospital

2nd Floor Westgate House

London

HA8 0AD


Employer's website

https://clch.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Central London Community Health Trust

Address

Edgware Community Hospital

2nd Floor Westgate House

London

HA8 0AD


Employer's website

https://clch.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Team Leader

Stevens Daubry

stevens.daubry@nhs.net

07436856559

Details

Date posted

11 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year per annum inclusive of HCAS (pro rata)

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

824-NORTH-6689364-A

Job locations

Edgware Community Hospital

2nd Floor Westgate House

London

HA8 0AD


Supporting documents

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