Job summary
We are looking for a committed, innovative administrator with outstanding people skills to work across our SPAs in Merton and Wandsworth. Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking/cancelling/rescheduling appointments and supporting clinical delivery across services in the South West Division. The post is based at Merton Civic Centre with the opportunity for agile working once competencies have been signed off by a senior administrator. There will be weekend working as part of a rota system, this is currently done on an agile basis.
Main duties of the job
You will work closely with existing admin staff, team leaders and managers across Merton and Wandsworth SPAs and Sexual Health clinical services. You should have a passion for quality improvement, innovation, positive change and be solution focused. You should be able to sensitively respond to patient calls in a high pressure and fast paced environment. Your communication and administration skills will be excellent.
We are committed to professional development offering competency support and sign off, team meetings, shadowing opportunities, psychological support for SPA teams, in-service training and one to one supervision. Internal and external courses are supported. Having experience of EMIS, engaging with the public and experience of sensitively managing challenging conversations is advantageous.
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to Job Description, Person Specification and trust values, for outline of skills, knowledge and experience required.
Job description
Job responsibilities
Please refer to Job Description, Person Specification and trust values, for outline of skills, knowledge and experience required.
Person Specification
Education/Qualification
Essential
- oExcellent literacy and numeracy, general education
- oEducated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
Experience
Essential
- oSecretarial/administrative experience in an office environment
- oExperience of working with the public in a customer service role
- oExperience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
Desirable
- oExperience of working in a health care environment
Skills and Knowledge
Essential
- oCompetent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- oExcellent verbal and written skills
- oAbility work effectively in a team
Person Specification
Education/Qualification
Essential
- oExcellent literacy and numeracy, general education
- oEducated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
Experience
Essential
- oSecretarial/administrative experience in an office environment
- oExperience of working with the public in a customer service role
- oExperience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
Desirable
- oExperience of working in a health care environment
Skills and Knowledge
Essential
- oCompetent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- oExcellent verbal and written skills
- oAbility work effectively in a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
