Barnet SPA Team Lead

Central London Community Health Trust

This job is now closed

Job summary

We are looking for an efficient and effective Team Lead to join our busy friendly Single Point of Access administration team, which is customer focused and supports the Adult Community Services across Barnet. This is a varied role which requires impeccable organisational skills and excellent verbal and written communication. Our SPA is open 08.00 a.m. - 08.00 p.m. 7 days a week/including Bank Holidays on a shift/rota basis.

Main duties of the job

You will be responsible for a team, providing leadership to ensure robust referral management, call handling and appointment booking. The role will require you to use your initiative, be a team player and able to handle confidential issues in a professional manner and work to deadlines. The role will enable you to develop management skills which will include capacity planning and problem solving. The post holder should be flexible and motivated to provide a high quality service.

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme(only available for Band 5 and up)
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

24 October 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,521 to £41,956 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

824-NORTH-6733045

Job locations

Edgware Community Hospital

Burnt Oak Broadway

Middx

HA8 0AD

Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Person Specification

Education/Qualification

Essential

Educated to degree level or equivalent level combination of diploma level education, further short courses / training and experience

Desirable

Evidence of continuous personal and professional development
PRINCE 2 qualified or equivalent Project Methodology Experience

Experience

Essential

Experience of administration management
Experience of setting up office/administrative systems and monitoring, reviewing and implementing changes to existing working practices.
Proven experience in running an office including managing, maintaining and developing databases and filing systems including bring forward, maintaining stationery/stock levels and diary management.
Experience of staff management and motivating diverse teams
Project Management experience
Experience of participating in and/or supporting audit activities
Experience of working in partnership with other organisations, preferably a mix of public, private and voluntary sector

Desirable

Experience of budgetary management
Experience in practice and service development
Experience of risk assessment and management

Skills & Knowledge

Essential

Understanding of health and social care management environment and the roles and responsibilities within it
Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries
Ability to effectively co-ordinate project activities, to internal and externally set timelines
Able to draft, type, format, prepare and produce a wide range of high quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports.
Developed knowledge of Microsoft office applications - Word, Excel, Outlook, PowerPoint and Access
Demonstrable knowledge and understanding of safeguarding children and vulnerable adults

Desirable

Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
Understanding of primary care, acute services and the health and social care agenda.
Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Person Specification

Education/Qualification

Essential

Educated to degree level or equivalent level combination of diploma level education, further short courses / training and experience

Desirable

Evidence of continuous personal and professional development
PRINCE 2 qualified or equivalent Project Methodology Experience

Experience

Essential

Experience of administration management
Experience of setting up office/administrative systems and monitoring, reviewing and implementing changes to existing working practices.
Proven experience in running an office including managing, maintaining and developing databases and filing systems including bring forward, maintaining stationery/stock levels and diary management.
Experience of staff management and motivating diverse teams
Project Management experience
Experience of participating in and/or supporting audit activities
Experience of working in partnership with other organisations, preferably a mix of public, private and voluntary sector

Desirable

Experience of budgetary management
Experience in practice and service development
Experience of risk assessment and management

Skills & Knowledge

Essential

Understanding of health and social care management environment and the roles and responsibilities within it
Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries
Ability to effectively co-ordinate project activities, to internal and externally set timelines
Able to draft, type, format, prepare and produce a wide range of high quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports.
Developed knowledge of Microsoft office applications - Word, Excel, Outlook, PowerPoint and Access
Demonstrable knowledge and understanding of safeguarding children and vulnerable adults

Desirable

Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
Understanding of primary care, acute services and the health and social care agenda.
Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.