Job summary
Reception Co-ordinator Band 3 Edgware + Finchley Walk in Centres
Do you have excellent communication skills and accurate IT ability?
Would you like to use these skills in an NHS healthcare environment?
Edgware+Finchley Walk in Centres are run by Central London Community Healthcare NHS trust provides minor injury and illness unscheduled care services to our local community and support the integrated urgent care system. CLCH has been rated as "Good" at our most recent CQC inspection.
We are looking for a flexible, and enthusiastic receptionist to join our team.
Main duties of the job
You will be joining a supportive and skilled team of clinical and administrative colleagues where together you will provide an excellent and high quality level of service to our patients and families. You will have mentoring and support to develop your skills and career and to carry out your role to the highest standard. Career progression is available within the division administration team.
If you are customer focused, able to promote collaborative working within our team, and can welcome and support all visitors who attend the Walk in Centre then this is the role for you.
The Walk in Centres are open 8am to 7pm 7 days a week throughout the year. Staff work until 8pm and shift patterns are between 8am to 8pm either as short or long days.
Please contact the mangers for further information if required:
Arshed Rehman - Senior Admin arshed.rehman@nhs.net
Reece Fitzpatrick - Admin Lead reece.fitzpatrick@nhs.net
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.
Job description
Job responsibilities
Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
- Experience of working with system one clinical system
Skills & Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equality and diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing Excellent verbal and written skills AF / IV
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated Reliable, flexible & adaptable
- Ability to use initiative Creative & innovative
- Ability to stay calm and focused
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
- Able to work with difficult situations e.g. verbally aggressive or upset patients
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
- Experience of handling patient payments and associated banking procedures
Other
Essential
- Need for flexibility Able to travel to other Walk in Centre sites at short notice
Desirable
- Driving Licence and access to a car ( Barnet staff)
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
- Experience of working with system one clinical system
Skills & Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equality and diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing Excellent verbal and written skills AF / IV
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated Reliable, flexible & adaptable
- Ability to use initiative Creative & innovative
- Ability to stay calm and focused
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
- Able to work with difficult situations e.g. verbally aggressive or upset patients
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
- Experience of handling patient payments and associated banking procedures
Other
Essential
- Need for flexibility Able to travel to other Walk in Centre sites at short notice
Desirable
- Driving Licence and access to a car ( Barnet staff)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Central London Community Health Trust
Address
Edgware Community Hospital + Finchley Memorial Hospital
London
HA8 0AD
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
