Central London Community Health Trust

Clinical Operational Manager

This job is now closed

Job summary

An exciting new opportunity has arisen for a highly experienced individual to join and lead the existing dynamic and evolving Inner Northwest Division Walk-In Centre's.

You will be operationally responsible for the Walk-In Centre portfolio, as well as providing service -wide leadership on specific issues.

You will therefore have well-honed performance management skills coupled with an understanding and appreciation of same day emergency care clinical pathways.

You will also head up a range of service development initiatives directly as well as working with and through your teams, colleagues, and peers to deliver service improvement projects.

You will operationally manage the three Walk-In Centres which see both adults and paediatrics for minor illnesses and injuries and is a vital part of the northwest London same day emergency care provision supporting local Emergency Departments and Primary Care.

The 3 Inner Northwest Division Bases:

St Charles Centre for Health & Wellbeing, W10 6DZ

Parsons Green Health Centre, SW6 4UL

Soho Centre for Health and Care, W1D 3HZ

Main duties of the job

Responsible for day-to-day management, quality and risk and performance of the service delivery.

To support the Head of Service in delivering high quality care that delivers best value and to monitor and evaluate the quality-of-care provision, identify and promote areas for service development in accordance with Trust service and team requirements

Provide clear and consistent leadership to the professional and direct care/rehabilitation assistant/technician staff within the department/unit and be responsible for the continuous management of services.

Take lead responsibility for ensuring that patient experience of the service are positive and for monitoring and leading improvements in conjunction with annual patient surveys, FFT, and Quality Assurance Framework for community services.

Lead Quality and risk management for designated area and investigate when necessary incidents to identify avoidable/non avoidable harm and be responsible for corrective actions reporting to and working with senior and corporate teams in the pursuit of harm free care.

Provide visible accessible and authoritative presence in clinical settings and patient residential environments to whom patients and families can turn for assistance advice and support.

Give information and share learning as required, including notification of incidents and accidents to staff, patients and visitors.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

08 October 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£61,927 to £68,676 a year per annum, inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

824-INNER-6499426-A

Job locations

St Charles Hospital

Exmoor Street

London

W10 6DZ

Job description

Job responsibilities

Please refer to Job description and person Specification for outline of skills, knowledge and experience required.

Job description

Job responsibilities

Please refer to Job description and person Specification for outline of skills, knowledge and experience required.

Person Specification

Qualifications

Essential

Registered Nurse or AHP
Operational management experience
Evidence of continuing personal and professional development
Professional clinical qualification or significant NHS experience.

Desirable

Leadership courses/qualification

Experience

Essential

Experience in health service management including experience of clinical staff and budget management
Knowledge of assurance of quality and CQC key lines of enquiry.
knowledge of the NHS, especially integrated care and NHS long term plan
Knowledge of and ability to interpret and apply all relevant trust and professional policies, procedures and guidelines.
Knowledge of processes involved in health and social policy development and of current policies and their impact on community services.
Experience of developing others through CPD/PDP/Clinical Supervision
Service improvements and change management
Complaints management
Experience of dealing with HR issues
Use of datix and incident investigation and associated report writing
Experience of effective multi professional and multi-agency working
High level analytical skills and use of data

Desirable

Experience working in same day emergency care e.g A&E, UTC, SDEC, WIC,
Development of quality frameworks
Experience of monitoring quality services and audit
Knowledge of key performance indicators and associated monitoring
Achievement of CIPs, CQUINs
Business case development for cost pressures
Serious incident investigation experience

Person Specification

Qualifications

Essential

Registered Nurse or AHP
Operational management experience
Evidence of continuing personal and professional development
Professional clinical qualification or significant NHS experience.

Desirable

Leadership courses/qualification

Experience

Essential

Experience in health service management including experience of clinical staff and budget management
Knowledge of assurance of quality and CQC key lines of enquiry.
knowledge of the NHS, especially integrated care and NHS long term plan
Knowledge of and ability to interpret and apply all relevant trust and professional policies, procedures and guidelines.
Knowledge of processes involved in health and social policy development and of current policies and their impact on community services.
Experience of developing others through CPD/PDP/Clinical Supervision
Service improvements and change management
Complaints management
Experience of dealing with HR issues
Use of datix and incident investigation and associated report writing
Experience of effective multi professional and multi-agency working
High level analytical skills and use of data

Desirable

Experience working in same day emergency care e.g A&E, UTC, SDEC, WIC,
Development of quality frameworks
Experience of monitoring quality services and audit
Knowledge of key performance indicators and associated monitoring
Achievement of CIPs, CQUINs
Business case development for cost pressures
Serious incident investigation experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

St Charles Hospital

Exmoor Street

London

W10 6DZ

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

St Charles Hospital

Exmoor Street

London

W10 6DZ

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)