Central London Community Health Trust

Administrator

This job is now closed

Job summary

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!

Single Point of Access Administrator

Are you looking for a role where you can really make a difference?

Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire?

If your answers are yes, then keep reading.

Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients in West Hertfordshire.

Electronic referrals from a variety of professionals are managed by the SPA. SPA is also responsible for managing patient telephone enquiries for several different services. Our high performing team uses an advanced electronic patient record system.

The Single Point of Access is currently located in Boundary Way, Hemel Hempstead, HP2 7YU, however it will be moving to Bucknalls Lane, Watford, WD25 9NH in December 2024.

The team has a highly supportive culture and is comprised of a mixture of experienced and developing administrators working across this 7-day service. We are looking for full time or part time staff to help us grow our team. The service opening hours are 8am to 8pm, a mixture of shifts are worked to cover these hours. Weekend and Bank Holiday working is to be expected as we are open 365 days a year.

For more information please call Laura 07584 882521 or Susi 07766 471282

Main duties of the job

The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals into urgent and non-urgent.

The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system. They ensure any urgent needs highlighted to the appropriate clinical services.

The West and South Hertfordshire Single Point of Access department operates 7 days a week between the hours of 8am to 8pm.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

18 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year Per Annum, inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

824-HERTS-6562564

Job locations

Hemel One

Boundary Way

Hemel Hempstead

HP2 7YU

Job description

Job responsibilities

Please refer to job description, personal specification and trust values, for outline of skills, knowledge and experience required.

Job description

Job responsibilities

Please refer to job description, personal specification and trust values, for outline of skills, knowledge and experience required.

Person Specification

Eduation/Qualification

Essential

Good level of literacy and numeracy and general education
NVQ Admin Level 3 in Administration or equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Secretarial or administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
Experience of taking, producing and distributing notes as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment

Skills & Knowledge

Essential

Understanding of the need for confidentiality
Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
Excellent verbal and written skills
Evidence of excellent organisational skills
Able to provide evidence of demonstration of the Trust's Values and Behaviours
Able to meet the required IT Skills for the post

Person Specification

Eduation/Qualification

Essential

Good level of literacy and numeracy and general education
NVQ Admin Level 3 in Administration or equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Secretarial or administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
Experience of taking, producing and distributing notes as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment

Skills & Knowledge

Essential

Understanding of the need for confidentiality
Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
Excellent verbal and written skills
Evidence of excellent organisational skills
Able to provide evidence of demonstration of the Trust's Values and Behaviours
Able to meet the required IT Skills for the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Hemel One

Boundary Way

Hemel Hempstead

HP2 7YU

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Hemel One

Boundary Way

Hemel Hempstead

HP2 7YU

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)