Job summary
An exciting opportunity has arisen within CLCH Community & Specialist Dental Service for the role of a receptionist/administrator.
We are looking to recruit a highly professional, experienced and enthusiastic administrator to provide a comprehensive and high quality administrative support service within the Dental Referral Centre and Admin Team.
Applicants who applied to this post need not to apply again.
Main duties of the job
This role involves working within a dynamic team of administration staff to provide an effective, courteous and welcoming service for all patients, carers, visitors and staff.
This role involves working with all staff within the Community and Specialist Dental Services including administrative colleagues and clinical staff to ensure the appropriate level of support is provided to facilitate the smooth running of the Dental Referral Centre and patient clinics.
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required
Job description
Job responsibilities
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required
Person Specification
Qualifications
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
- Experience of Carestream Kodak R4 Dental Software
Skills
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities
- Ability to create and structure office systems e.g., filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g., Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Good organizational skills
- Able use own initiative to plan and prioritize own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organizational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative
- Ability to stay calm and focused
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
- Experience of handling patient payments and associated banking procedures
Person Specification
Qualifications
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
- Experience of Carestream Kodak R4 Dental Software
Skills
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities
- Ability to create and structure office systems e.g., filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g., Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Good organizational skills
- Able use own initiative to plan and prioritize own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organizational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative
- Ability to stay calm and focused
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
- Experience of handling patient payments and associated banking procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
