Job summary
Bank Dental Receptionist, Out of Hours Emergency Dental Services
We are looking for an experienced Receptionist to join team of Bank workers.
The post holder will take responsibility of the co-ordination and smooth running of the reception area in a professional and courteous manner ensuring that the reception area is operational during published opening times, providing excellent customer service to service users and support the Dentist and Nurse on duty in the smooth running of the department.
Why join?
Earn more per hour - bank rates are higher than agency and include holiday pay. We also cover your expenses and provide free uniforms
See the best shifts first - bank staff get priority over all agency workers
Book the shifts you want on your phone - build your own rota on our bank booking system
Get 24x7 support from our friendly Staff Bank team - a local team dedicated to helping you
Access NHS benefits - such as NHS pension contributions and discounts
Access Trust benefits - get support with your career development and mental health
Become part of an integrated team - feel more valued and supported in your work
Main duties of the job
JOB PURPOSE
The post holder will take responsibility of the co-ordination and smooth running of the reception area in a professional and courteous manner ensuring that the reception area is operational during published opening times, providing excellent customer service to service users and support the Dentist and Nurse on duty in the smooth running of the department.
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Support with gaining your driving license *T&C's apply
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks.
Job description
Job responsibilities
MAIN RECEPTION DUTIES AND RESPONSIBILITIES
Your duties are:
- To complete all tasks as outlined within the Emergency Dental Services (EDS) Reception Guidance, including meeting, greeting and to register all dental patients appropriately.
- To enter all dental patients details on Kodak R4.
- Ensure all patients or their careers/guardians signed the PR Form, indicating their payment or exemption status.
- To process payment from patients, issue receipts and record all payment transactions as set out within the EDS Reception Guidance.
- To contact patient in advance of their appointment and request patients attend with exemption certification prior to attending the clinic.
- Ensure to escalate any queries relating to payment and exemption certification to the EDS Operational Lead or Personal Assistant to the Senior Leadership Team.
- To manage all queries concerning the EDS, including via telephone and face-to-face, and where appropriate to consult with the dentist or EDS Operational Lead.
- To ensure the EDS reception operates within the set opening hours.
- To provide patients with a list of local pharmacies.
- To adhere to CLCH Confidentiality Code of Conduct, including always maintaining patient confidentially and storing patient details safely and securely.
- To count and record the total amount of funds within the float at the start and end of each session. Ensure the float is locked away securely at the end of the session.
- To cash up and record the EDS income at the end of each session.
- To accurately complete and sign the EDS reception time sheet, at the start and end of each session.
Job description
Job responsibilities
MAIN RECEPTION DUTIES AND RESPONSIBILITIES
Your duties are:
- To complete all tasks as outlined within the Emergency Dental Services (EDS) Reception Guidance, including meeting, greeting and to register all dental patients appropriately.
- To enter all dental patients details on Kodak R4.
- Ensure all patients or their careers/guardians signed the PR Form, indicating their payment or exemption status.
- To process payment from patients, issue receipts and record all payment transactions as set out within the EDS Reception Guidance.
- To contact patient in advance of their appointment and request patients attend with exemption certification prior to attending the clinic.
- Ensure to escalate any queries relating to payment and exemption certification to the EDS Operational Lead or Personal Assistant to the Senior Leadership Team.
- To manage all queries concerning the EDS, including via telephone and face-to-face, and where appropriate to consult with the dentist or EDS Operational Lead.
- To ensure the EDS reception operates within the set opening hours.
- To provide patients with a list of local pharmacies.
- To adhere to CLCH Confidentiality Code of Conduct, including always maintaining patient confidentially and storing patient details safely and securely.
- To count and record the total amount of funds within the float at the start and end of each session. Ensure the float is locked away securely at the end of the session.
- To cash up and record the EDS income at the end of each session.
- To accurately complete and sign the EDS reception time sheet, at the start and end of each session.
Person Specification
Essential and Desirable
Essential
- Good literacy and numeracy, general education
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Understanding of the need for confidentiality
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Able to work at speed whilst maintaining accuracy (assessed via a test at interview)
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Excellent attention to detail
- Reliable, flexible & adaptable
Desirable
- Experience of working in a health care environment
Person Specification
Essential and Desirable
Essential
- Good literacy and numeracy, general education
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Understanding of the need for confidentiality
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Able to work at speed whilst maintaining accuracy (assessed via a test at interview)
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Excellent attention to detail
- Reliable, flexible & adaptable
Desirable
- Experience of working in a health care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
