Patient Service Administrator B3

Central London Community Health Trust

This job is now closed

Job summary

SPA Administrator - Band 3 - Merton

We are looking for a committed, innovative administrator with outstanding people skills to work across our Merton, Wandsworth and Sexual Health administration teams.

Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking, cancelling, rescheduling appointments and supporting clinical delivery across services in the South West Division.

The post is based at Merton Civic Centre with the opportunity for agile working once competencies have been signed off by a senior administrator.

There will be weekend working as part of a rota system, this is currently done on an agile basis. Admin shifts are on a rota basis across the SPA opening hours of 7am - 8pm with timetabled weekend working.

For further information please contact

Lee Smith or Katia PayeEmail: lee.smith20@nhs.net /katia.paye@nhs.net

Main duties of the job

You will work closely with existing admin staff, team leaders and managers across Merton and Wandsworth and Sexual Health clinical services. You should have a passion for quality improvement, innovation, positive change and be solution focused. You should be able to sensitively respond to patient calls in a high pressure and fast paced environment. Your communication, customer service and administration skills will be excellent.

We are committed to professional development offering competency support and sign off, team meetings, shadowing opportunities, psychological support for SPA teams, in-service training and one to one supervision. Internal and external courses are supported. Having experience of EMIS, engaging with the public and experience of sensitively managing challenging conversations is advantageous.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

07 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year Per Annum, inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

824-SOUTH-9876

Job locations

Merton Civic Centre

London

SM4 5DX

Job description

Job responsibilities

It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential, and integrated services that deliver improvements in sexual health.

Flexible working is required to include central booking and reception cover as required by the management team. The post holder will require flexibility to work evenings as required by the service.

To maintain and always promote confidentiality and be aware of the sensitive nature of the service. The post holder will act on their own initiative in dealing with day-to-day issues.

To book clinics and appointments and manage cancellations in a timely manner.
To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures.
To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards.
Please see attached Job Description and Person Specification for full roles and responsibilities.

Job description

Job responsibilities

It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential, and integrated services that deliver improvements in sexual health.

Flexible working is required to include central booking and reception cover as required by the management team. The post holder will require flexibility to work evenings as required by the service.

To maintain and always promote confidentiality and be aware of the sensitive nature of the service. The post holder will act on their own initiative in dealing with day-to-day issues.

To book clinics and appointments and manage cancellations in a timely manner.
To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures.
To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards.
Please see attached Job Description and Person Specification for full roles and responsibilities.

Person Specification

Education/Qualification

Essential

Good level of literacy and numeracy and general education
NVQ Admin Level 3 in Administration or equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Person Specification

Education/Qualification

Essential

Good level of literacy and numeracy and general education
NVQ Admin Level 3 in Administration or equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.