Job summary
Central London Community Healthcare NHS Trust Sexual Health Directorate
We are looking for an experienced, enthusiastic,and flexible receptionist to work as part of our Sexual Health team.
There is a vacant post of 19 hrs available on a part-time basis at
Hatfield Centre working - Monday 8.30am-5pm,
Tuesday 8.30am - 8pm
This is a fixed term post for 12 months
Full training will be given to successful candidate on ourComputerised 'Lilie' package
Please note that you may be asked to cover other days including some late shifts
Main duties of the job
To provide a comprehensive and high-quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team within Hertfordshire Sexual Health Service.
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
PLEASE NOTE- THIS ROLE ISNOTELIGIBLE FOR VISA SPONSORSHIP
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Job description
Person Specification
Education/Qaulification
Essential
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment
- xperience of working with the general public in a customer or clientfacing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
Skills & Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
- Accurate copy typing.
- Excellent verbal and written skills.
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team.
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated.
- Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative.
- Ability to stay calm and focused.
- Able to provide evidence of demonstration of the Trust's Values and Behaviours.
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Person Specification
Education/Qaulification
Essential
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment
- xperience of working with the general public in a customer or clientfacing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
Skills & Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
- Accurate copy typing.
- Excellent verbal and written skills.
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team.
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated.
- Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative.
- Ability to stay calm and focused.
- Able to provide evidence of demonstration of the Trust's Values and Behaviours.
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Hatfield Centre
Queensway Hatfield Hertfordshire
St Albans
AL10 0LT
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
