Job summary
Brent Universal Children's Service is seeking Administrators to support our Universal Health Visiting and School Nursing services across Brent.
The post holder is a member of the ONW single point of access (SPA), within the Children's Universal team. The responsibilities of the team are to support Children's 0-19 Services and clinical staff to manage the day-to-day administration.
PLEASE NOTE - previous applicants need not apply.
Main duties of the job
The Children's Universal Team are responsible for registering patients, booking clinic appointments, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure this is effectively and safely managed through the system.
We currently have 1 full-time vacancy 37.5 hours per week
Children's Universal is open Monday - Friday from 8am - 5pm except all bank holidays and weekends. This postholder will work within the SPA's operational hours.
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks.
Job description
Job responsibilities
The post holder is a member of the Admin SPA team and the responsibilities of the team are to support clinical services. The post holder will also work within designated divisional teams to support clinical services and specifically:
- Assisting in organising the teams workload through effective diary management
- Liaising with service users, families and key stakeholders, handling telephone calls, emails and messages
- The ordering of equipment and supplies
- Supporting the integrated team therapists/ nurses with daily administrative duties
The post holder will also take responsibility for booking clinics and appointments, process new referrals, update waiting lists and communicating appointment related information to service users, families and carers.
Please refer to the attached Job Description for full list of responsibilities
Job description
Job responsibilities
The post holder is a member of the Admin SPA team and the responsibilities of the team are to support clinical services. The post holder will also work within designated divisional teams to support clinical services and specifically:
- Assisting in organising the teams workload through effective diary management
- Liaising with service users, families and key stakeholders, handling telephone calls, emails and messages
- The ordering of equipment and supplies
- Supporting the integrated team therapists/ nurses with daily administrative duties
The post holder will also take responsibility for booking clinics and appointments, process new referrals, update waiting lists and communicating appointment related information to service users, families and carers.
Please refer to the attached Job Description for full list of responsibilities
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience
Experience
Essential
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of working with the general public in a customer service role
- Team working
Desirable
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Skills & Knowledge
Essential
- Understanding of the need for confidentiality ? Understanding of Equal Opportunities
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing ? Able to work at speed whilst maintaining accuracy
- Excellent verbal and written skills ? Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated ? Reliable, flexible & adaptable
- Ability to use initiative/problem solving skills ? Ability to stay calm and focused
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience
Experience
Essential
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of working with the general public in a customer service role
- Team working
Desirable
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Skills & Knowledge
Essential
- Understanding of the need for confidentiality ? Understanding of Equal Opportunities
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing ? Able to work at speed whilst maintaining accuracy
- Excellent verbal and written skills ? Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated ? Reliable, flexible & adaptable
- Ability to use initiative/problem solving skills ? Ability to stay calm and focused
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
