Job summary
Administrative Officer - Band 3 - Wandsworth
Every day, our professionals provide high quality healthcare in schools, people's homes or at convenient local clinics and children centres, helping children and families to stay well, manage their own health with the right support and avoid unnecessary trips to, or long stays in, hospital.
Central London Community Healthcare Trust (CLCH) has an exciting opportunity available for a passionate and committed Administrator for Wandsworth & Richmond's 0-19 Admin Hub. We are looking for candidates with excellent communication and IT skills, who will help make a tangible difference to peoples' lives and enjoy the very best of London life on your doorstep.
Main duties of the job
Wandsworth & Richmond Admin Hub are seeking a dynamic individual with a strong administrative background and good understanding of using data bases for inputting information and generating appointments for children and their families. You will have an excellent telephone manner to deal with all enquires to the Single Point of Access to the Health Visiting and School Nursing Services.
We deliver an excellent public health and child centred model of care, working with children aged 0- 19, their families and education teams. We're looking for motivated and innovative people keen to rise to the challenges of helping children from diverse backgrounds.
The successful post holder will be supported in developing skills and knowledge through the Performance Appraisal and Development Review process
For further details / informal visits contact:
Jennifer Christian, telephone 07775 703 799
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Support with gaining your driving license *T&C's apply
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
The Children's Division Administrative Single Point of Access team is responsible for processing and registering new referrals booking clinics and client appointments to support achievement of service key performance indicators/targets, updating waiting lists, and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system.
The post holder is responsible for working collaboratively with team members to effectively coordinate and deliver a high quality of service. They will be an ambassador for the service; will be motivated to provide first class administration; in a professional manner in order to support the work of the service and meet strategic and business objectives.
The post holder is a member of the Admin SPA team and the responsibilities of the team are to support clinical services. The post holder will also work within designated divisional teams to support clinical services and specifically:
- Assisting in organising the teams workload through effective diary management
- Liaising with service users, families and key stakeholders, handling telephone calls, emails and messages
- The ordering of equipment and supplies
- Supporting the integrated team therapists/ nurses with daily administrative duties
The post holder will also take responsibility for booking clinics and appointments, process new referrals, update waiting lists and communicating appointment related information to service users, families and carers.
Job description
Job responsibilities
The Children's Division Administrative Single Point of Access team is responsible for processing and registering new referrals booking clinics and client appointments to support achievement of service key performance indicators/targets, updating waiting lists, and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system.
The post holder is responsible for working collaboratively with team members to effectively coordinate and deliver a high quality of service. They will be an ambassador for the service; will be motivated to provide first class administration; in a professional manner in order to support the work of the service and meet strategic and business objectives.
The post holder is a member of the Admin SPA team and the responsibilities of the team are to support clinical services. The post holder will also work within designated divisional teams to support clinical services and specifically:
- Assisting in organising the teams workload through effective diary management
- Liaising with service users, families and key stakeholders, handling telephone calls, emails and messages
- The ordering of equipment and supplies
- Supporting the integrated team therapists/ nurses with daily administrative duties
The post holder will also take responsibility for booking clinics and appointments, process new referrals, update waiting lists and communicating appointment related information to service users, families and carers.
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience
- European Computer Driving Licence (ECDL) or equivalent
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience
- European Computer Driving Licence (ECDL) or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
