Central London Community Health Trust

Senior Administrator

This job is now closed

Job summary

The Merton area of CLCH is looking for a dynamic, motivated and highly skilled administrator to join our excellent Administration Team Single Point of Access (SPA).

The administration hub team is the front facing single point of access for Merton Children's Services. The post holder will need excellent communication, customer service, administration and IT skills to support the team to deliver a high quality service to our clients and professional partners. The applicant will need to show skills in management and supporting of running a busy team.

Main duties of the job

The role is based at Merton Civic Centre in Morden. The post includes:

The post holder will provide a comprehensive and high quality administrative support to the team.
The post holder will act as a point of contact for patients, colleagues and external partners and appropriately manage communications within the team
The post holder will take responsibility for referral, visit and appointment administration as appropriate to the role, and communicating appointment related information to patients/carers.
The post holder will manage members of the administration team and complete 1:1's along with the daily running of the office.
The post holder will have responsibility to contribute to ensuring KPI's are met through the Teams.
The post holder will have the day to day management responsibility of the admin team overseen by the Band 5.

Your ability to effectively use computer systems to record information is essential. You will also need to have excellent written and verbal communication skills.

The successful post holder will be supported in developing skills and knowledge through the Performance Appraisal and Development Review.

Please note: THIS POST IS IN THE LONDON BOROUGH OF MERTON.

For further details / informal visits contact:

Caroline Donaldson 07747460614

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
Support with gaining your driving license *T&C's apply
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

19 October 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year Per Annum, inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

824-SOUTH-9277

Job locations

Merton Civic Centre

London

SM4 5DX

Job description

Job responsibilities

To demonstrate excellent customer care and communication skills in the provision of a front line service for the team, assisting clients, carers, GPs and other health and social care professionals.
To maintain a detailed and accurate message recording system, taking appropriate action where necessary, and contacting members of the team as appropriate if messages require urgent / early attention.
Take initial responsibility for the initial local resolution of problems and complaints that may arise with staff/clients. Exercise negotiating skills and tact to achieve agreement and co-operation.
To be fully aware of confidentiality guidelines and exercise judgment and care when exchanging confidential and sensitive patient information.
Recording of confidential and sensitive information in accordance with procedures, within negotiated time scales, and using a full range of IT packages.

Please see attached Job Description and Person Specification for full roles and responsibilities.

Job description

Job responsibilities

To demonstrate excellent customer care and communication skills in the provision of a front line service for the team, assisting clients, carers, GPs and other health and social care professionals.
To maintain a detailed and accurate message recording system, taking appropriate action where necessary, and contacting members of the team as appropriate if messages require urgent / early attention.
Take initial responsibility for the initial local resolution of problems and complaints that may arise with staff/clients. Exercise negotiating skills and tact to achieve agreement and co-operation.
To be fully aware of confidentiality guidelines and exercise judgment and care when exchanging confidential and sensitive patient information.
Recording of confidential and sensitive information in accordance with procedures, within negotiated time scales, and using a full range of IT packages.

Please see attached Job Description and Person Specification for full roles and responsibilities.

Person Specification

Education/Qualification

Essential

Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience

Person Specification

Education/Qualification

Essential

Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Merton Civic Centre

London

SM4 5DX

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Merton Civic Centre

London

SM4 5DX

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)