Job summary
Brent Children's Clinical Service Unit has an exciting opportunity for a person with an eye for detail and keen to improve quality through data.
We are seeking a Data Quality Support Officer/Administrator to support our Clinical Service Managers / Head of Clinical Services in Brent.
You will be joining a forward thinking and innovative Universal Children's Service providing Health Visiting, School Nursing, Infant, Nutrition and Healthy Weight services in Brent. We have excellent relationships and work in partnership with Brent Family Well Being Centres and the Brent Early Years Teams and the Universal Children's Services work closely alongside the Specialist Children's services within the same Clinical Services Unit.
We are seeking an individual with a strong data background including a good understanding of using databases, excel and clinical systems such as EMIS / SystmOne to input information and to generate detailed reports and ensure data is of good quality. You will motivated and innovative and keen to improve data quality to support the Clinical Service Unit to deliver quality family centred care where children are at the heart of the work we do. This will include supporting a wide range of clinical staff in effective and efficient use of clinical systems.
PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job
You will have the ability rise to the challenges of working in a busy Clinical Services Unit across multiple teams. You will be supported and will work with the Clinical Services Managers and be supported the wider resources of the Clinical Service Unit, and you will work closely with the Divisional Business Management Team.
Brent Children's Clinical Service Unit places a strong emphasis on the availability of timely, accurate and relevant information to assist all staff on the planning and provision of the best possible health are for our families' children and young people. The CSU is also committed to supporting all service providers through the provision of information and analysis to our Commissioners and stakeholders.
This role is focused towards supporting these objectives through training, analysis, and development of patient information flows with specific focus on improving the quality and completeness of Trust data. The post holder will have an understanding of data quality within the NHS and experience working with health data and information systems. S/he will assist the Clinical Service Managers to provide data quality and correction support and training to all staff across the Borough.
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
As an NHS trust, we are committed to equal opportunities and ensuring equality and diversity in the workplace.
We have a number of staff networks: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetingsto discuss issues andmake plans to improve CLCH.
To have a full look at our benefits and what it's like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
- Leading on Data quality within the Clinical Services Unit (CSU).
- To generate data reports to assist in the running of the CSU
- Providing a link between the Clinical Service Unit and the Divisional Business Management Team regarding data collation, cleansing and training.
- To support clinical staff within the CSA to input, cleanse and produce data reports needed for the smooth running of clinical services
- Providing senior administrative support to the Clinical Services Managers (0-19 and Specialist) and Head of Clinical Services.
- Delivering the role in accordance with CLCH Trust values and behaviours.
Please refer to the attached Job Description for full list of responsibilities
Job description
Job responsibilities
- Leading on Data quality within the Clinical Services Unit (CSU).
- To generate data reports to assist in the running of the CSU
- Providing a link between the Clinical Service Unit and the Divisional Business Management Team regarding data collation, cleansing and training.
- To support clinical staff within the CSA to input, cleanse and produce data reports needed for the smooth running of clinical services
- Providing senior administrative support to the Clinical Services Managers (0-19 and Specialist) and Head of Clinical Services.
- Delivering the role in accordance with CLCH Trust values and behaviours.
Please refer to the attached Job Description for full list of responsibilities
Person Specification
Education/Qualification
Essential
- Good general standard of education at GCSE level (Grade 9- 4) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience
- ECDL/Microsoft or equivalent
Desirable
- Secretarial qualification
- PRINCE 2 qualified or equivalent Project Methodology Experience
- Evidence of continuing professional development
Experience
Essential
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment (MS Office products)
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of working in a team
- Experience of organising meetings and events including speakers
- Experience of publisher as well as utilising scanner and colour printer for OHP's etc
Desirable
- Ability to control and monitor the quality of business and project deliverables through promoting and measuring against best practice standards
- Excellent administrative skills and computer literacy
- Ability to organise own time and work whilst also meeting priorities
- Excellent interpersonal skills and abilities with ability to cope in stressful situations
- Experience of supporting organisational development programmes
- Has demonstrable experience of effective partnership working with other organisations, preferably a mix of public, private, and voluntary sector
Skills and Knowledge
Essential
- Understanding of patient pathways and medical terminology in own area of work
- Working knowledge of Patient Information Systems, e.g., RiO, SystmOne or EMIS
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices
- Excellent time management skills
- Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
- Understands the need for confidentiality, including electronic information
- Knowledge of and commitment to equal opportunities
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Ability to work effectively in a team and autonomously
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
- Able to work independently and as part of a team.
- Ability to communicate effectively both verbally and in writing as well as electronically
- Able to identify learning and development needs and actively seek ways of meeting those needs
- Ability to assess a situation and act appropriately
- Ability to implement previous learning in practice and demonstrate reflective practice.
- Able to work under pressure
- Enthusiastic proactive and motivated, uses own initiative
- Maintains high level of confidentiality
Desirable
- Knowledge Office 365
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Person Specification
Education/Qualification
Essential
- Good general standard of education at GCSE level (Grade 9- 4) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience
- ECDL/Microsoft or equivalent
Desirable
- Secretarial qualification
- PRINCE 2 qualified or equivalent Project Methodology Experience
- Evidence of continuing professional development
Experience
Essential
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment (MS Office products)
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of working in a team
- Experience of organising meetings and events including speakers
- Experience of publisher as well as utilising scanner and colour printer for OHP's etc
Desirable
- Ability to control and monitor the quality of business and project deliverables through promoting and measuring against best practice standards
- Excellent administrative skills and computer literacy
- Ability to organise own time and work whilst also meeting priorities
- Excellent interpersonal skills and abilities with ability to cope in stressful situations
- Experience of supporting organisational development programmes
- Has demonstrable experience of effective partnership working with other organisations, preferably a mix of public, private, and voluntary sector
Skills and Knowledge
Essential
- Understanding of patient pathways and medical terminology in own area of work
- Working knowledge of Patient Information Systems, e.g., RiO, SystmOne or EMIS
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices
- Excellent time management skills
- Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
- Understands the need for confidentiality, including electronic information
- Knowledge of and commitment to equal opportunities
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Ability to work effectively in a team and autonomously
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
- Able to work independently and as part of a team.
- Ability to communicate effectively both verbally and in writing as well as electronically
- Able to identify learning and development needs and actively seek ways of meeting those needs
- Ability to assess a situation and act appropriately
- Ability to implement previous learning in practice and demonstrate reflective practice.
- Able to work under pressure
- Enthusiastic proactive and motivated, uses own initiative
- Maintains high level of confidentiality
Desirable
- Knowledge Office 365
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
