Job summary
An exciting opportunity has arisen for a Programme Manager to become part the core programme team for the North West London (NWL) Community Provider Collaborative. The NWL Community Provider Collaborative is a partnership between the four main NHS providers of community health services across the 8 boroughs of NWL:
- Central London Community Healthcare NHS Trust (CLCH)
- Central and North West London Foundation Trust (CNWL)
- Hounslow and Richmond Community NHS Trust (HRCH)
- West London Trust (WLT)
In May 2021, building on progress made in collaborative working during the pandemic, the four community Trusts in NWL took the decision to build on this progress and formalise our collaborative working with the development of a Community Provider Collaborative. As part of the ongoing development of this relationship and the formal establishment of NWL ICS, we are now seeking to put in place more formal arrangements, to:
- Drive service consistency (reducing unwarranted variation for service users)
- Manage operational performance (transparency and collective accountability)
- Increase collective efficiencies and effectiveness (benefitting from scale)
The postholder will be accountable to the Programme Director and Collaborative Alliance Board working closely with Project Managers, Senior and Clinical Leads
Main duties of the job
The post holder will report to the Programme Director and work in a matrix way with project managers and relevant leads across the four member Trusts. They will use their programme/project manager skills to ensure the Collaborative has a robust programme structure in place with regular reviews and reporting.
Whilst supporting the overall programme structure the post will also manage individual projects ensuring projects are delivered on schedule and on budget. The role includes managing the programme governance working with the Programme Director, Board and delivery groups in setting priorities, workstream monitoring and supporting programme documentation such as risks and issues logs
The post will support Provider Collaborative colleagues in undertaking specific pieces of work to enable and deliver integration, unblocking barriers and enabling transition to new service models; supporting meaningful business cases where resources are needed to enable integration and transformation. It will enable effective stakeholder management across different organisations and at all levels, maintaining relationships with key stakeholders
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Job description
Job responsibilities
- Support the ongoing development of the Collaborative, working with the Programme Director to maintain and regularly review the governance as the shared delivery arm of the four Trusts, working closely with the NWL Local Care Programme
- Lead on agreed programmes and projects ensuring robust plans are in place and projects are delivered on schedule and on budget
- Manage the programme governance working with the Programme Director, Board and delivery groups in setting priorities, workstream monitoring and supporting programme documentation such as risks and issues logs
- Support Provider Collaborative colleagues in undertaking specific pieces of work to enable and deliver integration, unblocking barriers and enabling transition to new service models; supporting meaningful business cases where resources are needed to enable integration and transformation
- Responsible for the coordination of the Collaboratives governance meeting structure working with the Programme Support Officer (in the process of recruitment)
- Effective stakeholder management across different organisations and at all levels, maintaining relationships with key stakeholders
- Communicating and contributing to the evidence base for collaborative working, writing up case studies and research, presenting and communicating within Trusts and system meetings
- Work with the Programme Director, Trusts contracts and commercial teams to develop new approaches to contracting and commissioning
- Represent the Collaborative in sensitive and political situations, delivering difficult messages where required to high-level audiences
- Manage potentially sensitive, aggressive and/or antagonistic situations with system partners when dealing with contentious issues
- Work in a positive management style and to foster close working relations with other managers across organisations
- Manage, motivate and develop staff within the team to ensure that they can deliver their responsibilities
- Be able to demonstrate a level of expertise in providing leadership
- Support clinical engagement and leadership
- Deputise for the Community Provider Collaborative Programme Director as required
Please refer to the attached Job Description for full list of responsibilities
Job description
Job responsibilities
- Support the ongoing development of the Collaborative, working with the Programme Director to maintain and regularly review the governance as the shared delivery arm of the four Trusts, working closely with the NWL Local Care Programme
- Lead on agreed programmes and projects ensuring robust plans are in place and projects are delivered on schedule and on budget
- Manage the programme governance working with the Programme Director, Board and delivery groups in setting priorities, workstream monitoring and supporting programme documentation such as risks and issues logs
- Support Provider Collaborative colleagues in undertaking specific pieces of work to enable and deliver integration, unblocking barriers and enabling transition to new service models; supporting meaningful business cases where resources are needed to enable integration and transformation
- Responsible for the coordination of the Collaboratives governance meeting structure working with the Programme Support Officer (in the process of recruitment)
- Effective stakeholder management across different organisations and at all levels, maintaining relationships with key stakeholders
- Communicating and contributing to the evidence base for collaborative working, writing up case studies and research, presenting and communicating within Trusts and system meetings
- Work with the Programme Director, Trusts contracts and commercial teams to develop new approaches to contracting and commissioning
- Represent the Collaborative in sensitive and political situations, delivering difficult messages where required to high-level audiences
- Manage potentially sensitive, aggressive and/or antagonistic situations with system partners when dealing with contentious issues
- Work in a positive management style and to foster close working relations with other managers across organisations
- Manage, motivate and develop staff within the team to ensure that they can deliver their responsibilities
- Be able to demonstrate a level of expertise in providing leadership
- Support clinical engagement and leadership
- Deputise for the Community Provider Collaborative Programme Director as required
Please refer to the attached Job Description for full list of responsibilities
Person Specification
Education/Qualification
Essential
- Educated to degree level or equivalent professional qualification and relevant experience
- Prince 2 Practitioner or equivalent
- Can evidence recent and on-going personal development activity
Desirable
- Programme/project qualification or equivalent
Experience
Essential
- Substantial recent experience in managing complex programmes in the public sector environment
- Substantial experience of identifying, interpreting and documenting new requirements
- Experience of managing large-scale or complex projects involving matrix working
- Extensive experience working within the NHS ? Experience of working with stakeholders - external and interna
- Experience of resource management, staff recruitment, supervision and management
- Experience of successfully building effective working relationships with clinicians and managers in order to effectively manage operational delivery
- Can demonstrate experience of leading, introducing and managing transformational change programmes
- Evidence of successful audit, risk assessment and management in a complex environment including in clinical services
- A demonstrable understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
- Demonstrable understanding of primary care, acute services and the health and social care agenda
- Has demonstrable experience of effective partnership working with other organisations
Skills and Knowledge
Essential
- Thorough working knowledge of Prince 2 or equivalent ? Awareness of requirements of multi-agency working
- Understanding of Provider Collaboratives
- Able to communicate effectively both verbally and in writing to staff and public at all levels with good presentation skills
- Able to write clear and concise reports and specifications
- Advanced negotiation and influencing skills with the ability to engage, build and sustain positive relationships within the trust and across organisational boundaries
- Excellent problem solving skills and attention to detail
- Competent user of IT systems
- Able to work as part of a team or under own initiative
- Ability to work under pressure, to tight deadlines and ability to respond to unscheduled tasks
- Willingness to constantly learn and improve
- Possess self-confidence, enthusiasm, motivation, tact and diplomacy
- Excellent interpersonal skills and able to relate to a wide range of staff and colleagues
- Ability to pick things up quickly and 'hit the ground running' ? Awareness of current developments in the NHS and is politically astute
- Innovative, analytical and strategic thinking ability ? 'Can do' approach
Desirable
- Experience of Provider Collaboratives
Other
Essential
- Ability to travel and work across geographical locations
Person Specification
Education/Qualification
Essential
- Educated to degree level or equivalent professional qualification and relevant experience
- Prince 2 Practitioner or equivalent
- Can evidence recent and on-going personal development activity
Desirable
- Programme/project qualification or equivalent
Experience
Essential
- Substantial recent experience in managing complex programmes in the public sector environment
- Substantial experience of identifying, interpreting and documenting new requirements
- Experience of managing large-scale or complex projects involving matrix working
- Extensive experience working within the NHS ? Experience of working with stakeholders - external and interna
- Experience of resource management, staff recruitment, supervision and management
- Experience of successfully building effective working relationships with clinicians and managers in order to effectively manage operational delivery
- Can demonstrate experience of leading, introducing and managing transformational change programmes
- Evidence of successful audit, risk assessment and management in a complex environment including in clinical services
- A demonstrable understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
- Demonstrable understanding of primary care, acute services and the health and social care agenda
- Has demonstrable experience of effective partnership working with other organisations
Skills and Knowledge
Essential
- Thorough working knowledge of Prince 2 or equivalent ? Awareness of requirements of multi-agency working
- Understanding of Provider Collaboratives
- Able to communicate effectively both verbally and in writing to staff and public at all levels with good presentation skills
- Able to write clear and concise reports and specifications
- Advanced negotiation and influencing skills with the ability to engage, build and sustain positive relationships within the trust and across organisational boundaries
- Excellent problem solving skills and attention to detail
- Competent user of IT systems
- Able to work as part of a team or under own initiative
- Ability to work under pressure, to tight deadlines and ability to respond to unscheduled tasks
- Willingness to constantly learn and improve
- Possess self-confidence, enthusiasm, motivation, tact and diplomacy
- Excellent interpersonal skills and able to relate to a wide range of staff and colleagues
- Ability to pick things up quickly and 'hit the ground running' ? Awareness of current developments in the NHS and is politically astute
- Innovative, analytical and strategic thinking ability ? 'Can do' approach
Desirable
- Experience of Provider Collaboratives
Other
Essential
- Ability to travel and work across geographical locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
