Job summary
An exciting opportunity has arisen for an Administrator to work in the Ealing 0-19 Administration Hub: the single point of access to the School Nursing Services.
The successful candidate will have excellent communication and personal skills and the ability to manage their time effectively, multi-task and work autonomously, to meet the needs of the service within a busy environment andprovide high quality secretarial/office administrative service.
We are looking for a candidate who has a good standard of education and office experience, good IT skills including the ability to access and use a range of applications including Microsoft Outlook, Word and Excel.
Main duties of the job
The post holder will assist in organising the team's workload, handling telephone calls/emails/ messages, diary management, booking clinics/appointments, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and supporting the integrated team with clinical services.
You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work.
If you would like to join our team and make a difference to children, young people and families lives, we would like to hear from you.
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
As an NHS trust, we are committed to equal opportunities and ensuring equality and diversity in the workplace.
We have a number of staff networks: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetingsto discuss issues andmake plans to improve CLCH.
Job description
Job responsibilities
- The post holder is a member of the Admin Hub and the responsibilities of the team are to support clinical services.
- The post holder will assist in organising the teams workload, handling telephone calls, emails and messages, diary management, ordering of equipment/supplies and supporting the integrated team therapists/ nurse with daily admin duties.
- The post holder will take responsibility for booking clinics/ appointments, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers.
Please refer to the attached job description for full list ofresponsibilities.
Job description
Job responsibilities
- The post holder is a member of the Admin Hub and the responsibilities of the team are to support clinical services.
- The post holder will assist in organising the teams workload, handling telephone calls, emails and messages, diary management, ordering of equipment/supplies and supporting the integrated team therapists/ nurse with daily admin duties.
- The post holder will take responsibility for booking clinics/ appointments, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers.
Please refer to the attached job description for full list ofresponsibilities.
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of working with the general public in a customer service role
- Teamworking
Desirable
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Able to work at speed whilst maintaining accuracy
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative/problem solving skills
- Ability to stay calm and focused
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children, vulnerable adults or complex medical needs
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of working with the general public in a customer service role
- Teamworking
Desirable
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Able to work at speed whilst maintaining accuracy
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative/problem solving skills
- Ability to stay calm and focused
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children, vulnerable adults or complex medical needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
