Job summary
We areseekingan experienced and motivatedFacilities Manager (Patient Services)to provide strong operational leadership and professional oversight across a portfolio of in-house facilities services. This is a key role ensuring our patient-facing environment remainssafe, compliant, and of high quality.
The postholder will support the wider leadership team anddeputisefor the Deputy Head of Facilitiesasrequired.
Main duties of the job
As Facilities Manager, you will be responsible for the operational management and performance of the following services:
Housekeeping/Domestic Services
Portering
Switchboard/Reception
Inpatient & Retail Catering
You will provide visible leadership across multiple sites; motivate & develop multidisciplinary teams ensuring services operate effectively 7 days per week, including late-evening operations. You will ensure appropriate management and supervisory arrangements are in place to maintain robust business continuity across all functions.
Key responsibilities include:
Leading, motivating, and developing diverse facilities teams.
Ensuring compliance withNHS Cleanliness Standards,NHS Food &Drink Standards, and all relevant legislation.
Managing budgets, service performance, and KPIs.
Driving innovation, service development, and continuous improvement.
Ensuring safe, high-quality, patient-focused service delivery.
About us
? Why Join BCHC?
You'll play a key role in shaping a dynamic and fast paced Facilities team that enables excellent care for our communities. Expect a supportive leadership team, opportunities to innovate, and the benefits and stability of working within the NHS.
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
? Additional Requirements
- Ability to travel across Trust sites.
- Commitment to safeguarding, safety, inclusion and Trust values.
Job description
Job responsibilities
About You
We are looking for an experienced, resilient, and proactive leader with:
Proven experience managing facilities services within a healthcare setting or similar complex environment.
Strong knowledge and practical application of NHS Cleanliness Standards and NHS Food & Drink Standards.
Experience managing portering and switchboard services across multiple sites.
A track recordof leading diverse teams, improving services, and achieving performance targets.
Excellent communication,organisational, and problemsolving skills.
Person Specification
Please refer to the full Person Specification for detailed essential and desirable criteria.
In your application, clearly demonstrate how you meet each of the essential criteria.
Selection Process
If shortlisted, you will be invited to acompetencybased interview.
As part of the selection process, you will also be required to complete an additional assessment activity.
Interview dates: w/c 12th , 13th & 14th May 2026
If you have any queries about the role, please contact Carol Mitchell (carol.mitchell21@nhs.net - 07860360086)
Job description
Job responsibilities
About You
We are looking for an experienced, resilient, and proactive leader with:
Proven experience managing facilities services within a healthcare setting or similar complex environment.
Strong knowledge and practical application of NHS Cleanliness Standards and NHS Food & Drink Standards.
Experience managing portering and switchboard services across multiple sites.
A track recordof leading diverse teams, improving services, and achieving performance targets.
Excellent communication,organisational, and problemsolving skills.
Person Specification
Please refer to the full Person Specification for detailed essential and desirable criteria.
In your application, clearly demonstrate how you meet each of the essential criteria.
Selection Process
If shortlisted, you will be invited to acompetencybased interview.
As part of the selection process, you will also be required to complete an additional assessment activity.
Interview dates: w/c 12th , 13th & 14th May 2026
If you have any queries about the role, please contact Carol Mitchell (carol.mitchell21@nhs.net - 07860360086)
Person Specification
Qualifications
Essential
- Degree in Facilities Management, Business Management, or similar degree. (Or equivalent qualification).
- Management qualification or experience at a senior management level.
- Evidence of continuous professional development within own profession.
Desirable
- Knowledge and experience of project management and service development
- Experience in NHS Facilities Management.
Experience
Essential
- Significant experience of developing and implementing departmental business plans for both income generation and efficiency savings.
- Experience of working to Care Quality Control (CQC) and National Cleaning Standards
- Experience of Patient-led Assessments of the Care Environment (PLACE).
Knowledge
Essential
- Able to demonstrate innovation and develop new ways of working for Facilities.
- Knowledge of risk management and statutory legislation.
Experience
Essential
- Significant experience of developing and implementing departmental business plans for both income generation and efficiency savings.
- Leading on the Cleaning Policy in line with the National Cleaning Standards.
Person Specification
Qualifications
Essential
- Degree in Facilities Management, Business Management, or similar degree. (Or equivalent qualification).
- Management qualification or experience at a senior management level.
- Evidence of continuous professional development within own profession.
Desirable
- Knowledge and experience of project management and service development
- Experience in NHS Facilities Management.
Experience
Essential
- Significant experience of developing and implementing departmental business plans for both income generation and efficiency savings.
- Experience of working to Care Quality Control (CQC) and National Cleaning Standards
- Experience of Patient-led Assessments of the Care Environment (PLACE).
Knowledge
Essential
- Able to demonstrate innovation and develop new ways of working for Facilities.
- Knowledge of risk management and statutory legislation.
Experience
Essential
- Significant experience of developing and implementing departmental business plans for both income generation and efficiency savings.
- Leading on the Cleaning Policy in line with the National Cleaning Standards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
