Job summary
To manage and maintain the e-rostering system and the related modules relating to safe staffing, employee self-serve access and the electronic expenses system EASY. To act as first line support for system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times.
Main duties of the job
To manage and maintain the e-rostering system and the related modules relating to safe staffing, employee self-serve access and the electronic expenses system EASY. To act as first line support for system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times.
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Job description
Job responsibilities
Please see attached JD for more details on the job description and main responsibilities for this role.
Job description
Job responsibilities
Please see attached JD for more details on the job description and main responsibilities for this role.
Person Specification
Qualifications / training
Essential
- GCSEs or equivalent
- Computer literate including competency in Microsoft Word, Excel and Outlook
Experience
Essential
- Significant experience within Customer Service/Technical Support setting
- Experience of supporting information systems, preferably covering systems and service management
- Experience of rostering systems administration
- Experience of working to and meeting deadlines
- Relevant experience of ESR reporting
- Experience of delivering training to small groups.
- NHS or public sector experience
- Understanding of data quality issues and relevant audit processes
Skills/knowledge
Essential
- Excellent knowledge of NHS Pay affecting information systems
- Ability to explain technical information to a non-technical audience
- Analytical and Judgemental skills
- Excellent interpersonal communication skills
- Excellent planning and organisational skills
Personal qualities
Essential
- Able to deliver excellent customer service
- Able to work independently and as part of a team
- Able to communicate with all levels of staff
- Supplier liaison skills
Other job requirements
Essential
- Ability to maintain confidentiality
- Ability to work flexibly within the team and the location
Person Specification
Qualifications / training
Essential
- GCSEs or equivalent
- Computer literate including competency in Microsoft Word, Excel and Outlook
Experience
Essential
- Significant experience within Customer Service/Technical Support setting
- Experience of supporting information systems, preferably covering systems and service management
- Experience of rostering systems administration
- Experience of working to and meeting deadlines
- Relevant experience of ESR reporting
- Experience of delivering training to small groups.
- NHS or public sector experience
- Understanding of data quality issues and relevant audit processes
Skills/knowledge
Essential
- Excellent knowledge of NHS Pay affecting information systems
- Ability to explain technical information to a non-technical audience
- Analytical and Judgemental skills
- Excellent interpersonal communication skills
- Excellent planning and organisational skills
Personal qualities
Essential
- Able to deliver excellent customer service
- Able to work independently and as part of a team
- Able to communicate with all levels of staff
- Supplier liaison skills
Other job requirements
Essential
- Ability to maintain confidentiality
- Ability to work flexibly within the team and the location
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
