Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
The post holder will assist in the provision of a comprehensive receptionist/administrative service on a day to day basis, to accurately input confidential data using a variety of Trust IT systems and the Electronic Patient Record (Rio), and contributing to the efficient and effective running of all administrative and office systems, adhering to Standard Operating Procedures, where appropriate, within the Learning Disabilities Service.
Main duties of the job
- To assist in the provision of a meet and greet service, to monitor and maintain the reception area, ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors, maintaining a signing in/out book.
- To receive and deal with incoming calls and take the appropriate action, communicating accurate messages.
To ensure that the reception area remain clean and tidy and always present a good image of the LD service.
To support the uploading and inputting of data to databases/spread sheets and electronic patient record. This will include the Essential Care Indicator (ECI) data, updating Referral to Treatment (RTT) spread sheet and other clinical documentation as requested.
To update the patient administration system for the purpose of extracting, amending, and in-putting data as directed in above.
To accurately access the patient administration system and all patients related information as required whilst assessing any risks to patient confidentiality and maintaining confidentiality.
- To support the provision of general administration duties i.e. copy typing and appointment letters.
- Assist in requests for faxing, filing, scanning.
About us
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Job description
Job responsibilities
- To assist in the provision of a meet and greet service, to monitor and maintain the reception area, ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors, maintaining a signing in/out book.
- To receive and deal with incoming calls and take the appropriate action, communicating accurate messages.
To ensure that the reception area remain clean and tidy and always present a good image of the LD service.
To support the uploading and inputting of data to databases/spread sheets and electronic patient record. This will include the Essential Care Indicator (ECI) data, updating Referral to Treatment (RTT) spread sheet and other clinical documentation as requested.
To update the patient administration system for the purpose of extracting, amending, and in-putting data as directed in above.
To accurately access the patient administration system and all patients related information as required whilst assessing any risks to patient confidentiality and maintaining confidentiality.
- To support the provision of general administration duties i.e. copy typing and appointment letters.
- Assist in requests for faxing, filing, scanning.
- Assist with internal and external post and sending out clinical documents e.g. appointment letters or other clinical letters.
- Provide flexible administrative and clerical cover as required to meet the needs of the service.
- Attend admin team / departmental meetings on a regular basis.
Job description
Job responsibilities
- To assist in the provision of a meet and greet service, to monitor and maintain the reception area, ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors, maintaining a signing in/out book.
- To receive and deal with incoming calls and take the appropriate action, communicating accurate messages.
To ensure that the reception area remain clean and tidy and always present a good image of the LD service.
To support the uploading and inputting of data to databases/spread sheets and electronic patient record. This will include the Essential Care Indicator (ECI) data, updating Referral to Treatment (RTT) spread sheet and other clinical documentation as requested.
To update the patient administration system for the purpose of extracting, amending, and in-putting data as directed in above.
To accurately access the patient administration system and all patients related information as required whilst assessing any risks to patient confidentiality and maintaining confidentiality.
- To support the provision of general administration duties i.e. copy typing and appointment letters.
- Assist in requests for faxing, filing, scanning.
- Assist with internal and external post and sending out clinical documents e.g. appointment letters or other clinical letters.
- Provide flexible administrative and clerical cover as required to meet the needs of the service.
- Attend admin team / departmental meetings on a regular basis.
Person Specification
Essential
Essential
- Excellent communication skills, written and verbal
- GCSE English & Maths or equivalent
- IT literacy - use of MS Office Packages including Word, Email, Internet, Excel and Access
Desirable
- NHS experience esirable
- Ability to maintain office based systems, i.e. filing, ordering and recording.
- To be tactful, diplomatic and discreet.
Guidance
Essential
- NHS Expeirence
- Adaptable
- Team Player
Person Specification
Essential
Essential
- Excellent communication skills, written and verbal
- GCSE English & Maths or equivalent
- IT literacy - use of MS Office Packages including Word, Email, Internet, Excel and Access
Desirable
- NHS experience esirable
- Ability to maintain office based systems, i.e. filing, ordering and recording.
- To be tactful, diplomatic and discreet.
Guidance
Essential
- NHS Expeirence
- Adaptable
- Team Player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
