Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
The Community Paediatric and Neurodevelopmental Pathway Service is recruiting an Operational Support Manager on a 12month Fixed-term or Secondment basis. The post-holder will support key operational functions and specific projects and transformation work across the Community Paediatric and ASD and ADHD services.
Our busy and innovative services are provided city-wide. The post-holder will support the Service and Group Managers and Clinical Managers and work collaboratively with other clinical and non-clinical teams. The role will require someone with excellent organisational and communication skills with a flexible and professional approach to work. The post-holder will require previous experience working operationally in an NHS environment. The role involves working independently and as part of a team and will include independent travel across the city.
Main duties of the job
Provide operational management expertise to the administrative functions across the services, ensuring that a comprehensive administration service is provided to clinical staff and families within the division
Support the Operational Manager on the delivery and implementation of the Neurodevelopmental Pathway and the Service Transformation Programme to deliver sustainable change as well as creating efficiencies with particular focus on productivity, clinic utilisation, capacity and demand, cost improvement plans (CIP) and communications and marketing.
Support the Operational Manager in the monitoring of patient waiting lists and activity across Community Paediatrics and Neurodevelopmental Pathway. Ensuring compliance with service specifications and targets such as 18 week referral to treatment, SEND and Children in Care statutory requirements, ASD all age and ADHD data and waiting lists.
About us
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
Job description
Job responsibilities
Use a range of IT systems and databases to closely monitor and analyse capacity and demand and clinic utilisation across Community Paediatrics, and Neurodevelopmental Pathway. Work with the Operational Manager to identify opportunities to maximise clinical capacity and efficiencies.
Have oversight of operational performance issues across the services and work with teams to standardised practice and improve efficiencies
Work collaboratively with external providers, ensuring that key performance targets and statutory requirements are met.
Investigate Datix Incidents and complaints in relation to the areas of responsibility. Ensure investigations are completed in time. Review with the teams any themes from the Datix re similar issues and apply lessons learnt.
Lead service improvement for administrative functions
Contribute to service transformation across the services
Work closely with clinical teams to ensure administrative support meets service requirements
Works independently and can maintain concentration for prolonged periods of time
Provide staff with day to day management and ensure supervision arrangements are in place including timely management and recording of sickness absence, other absence, requests for study and annual leave etc., adhering to HR policies and procedures.
Play an active role in the selection and recruitment processes for new Administration services staff, ensuring that recruitment is completed within specified timescales.
Ensure supportive staff management arrangements are in place and carry out appraisals/personal development reviews (PDRs) for direct reports. Ensure all staff in your team/s have annual PDRs resulting in specific objectives and effective personal development plans
Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality objective are included in PDRs.
Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and Learning for staff.
To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
Job description
Job responsibilities
Use a range of IT systems and databases to closely monitor and analyse capacity and demand and clinic utilisation across Community Paediatrics, and Neurodevelopmental Pathway. Work with the Operational Manager to identify opportunities to maximise clinical capacity and efficiencies.
Have oversight of operational performance issues across the services and work with teams to standardised practice and improve efficiencies
Work collaboratively with external providers, ensuring that key performance targets and statutory requirements are met.
Investigate Datix Incidents and complaints in relation to the areas of responsibility. Ensure investigations are completed in time. Review with the teams any themes from the Datix re similar issues and apply lessons learnt.
Lead service improvement for administrative functions
Contribute to service transformation across the services
Work closely with clinical teams to ensure administrative support meets service requirements
Works independently and can maintain concentration for prolonged periods of time
Provide staff with day to day management and ensure supervision arrangements are in place including timely management and recording of sickness absence, other absence, requests for study and annual leave etc., adhering to HR policies and procedures.
Play an active role in the selection and recruitment processes for new Administration services staff, ensuring that recruitment is completed within specified timescales.
Ensure supportive staff management arrangements are in place and carry out appraisals/personal development reviews (PDRs) for direct reports. Ensure all staff in your team/s have annual PDRs resulting in specific objectives and effective personal development plans
Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality objective are included in PDRs.
Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and Learning for staff.
To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
Person Specification
Qualifications
Essential
- Educated to degree level or have the following as an equivalent : Management qualification or equivalent ,Relevant experience in an operational role,Evidence of continuing professional development
Experience
Essential
- Relevant experience working in operations at a middle management level
- Relevant experience of and exposure to performance monitoring
- Significant experience of managing teams
- Relevant experience of implementing HR processes
- Significant experience of dealing with matters of a sensitive and confidential nature.
Skills and Knowledge
Essential
- Poseses up to date knowledge of admin systems and processes.
- Ability to deliver a high level of accuracy and consistency in all work undertaken.
- Has advanced IT skills and is competent in using a range of computerised software
- Has relevant experience of analysing data from multiple sources and identifying trends
- Has relevant managerial knowledge and relevant experience of managing multiple teams
- Can communicate effectively both verbally and written, with key stakeholders at all levels
- Knowledge of project monitoring, acquired through degree or equivalent experience
- Can demonstrate effective management of conflict
Personal Qualities
Essential
- Ability to manage teams with compassion
- Excellent communication skills
- Capable of supporting teams and adding value
- Ability to prioritise and meet tight deadlines
- Ability to manage conflict
Person Specification
Qualifications
Essential
- Educated to degree level or have the following as an equivalent : Management qualification or equivalent ,Relevant experience in an operational role,Evidence of continuing professional development
Experience
Essential
- Relevant experience working in operations at a middle management level
- Relevant experience of and exposure to performance monitoring
- Significant experience of managing teams
- Relevant experience of implementing HR processes
- Significant experience of dealing with matters of a sensitive and confidential nature.
Skills and Knowledge
Essential
- Poseses up to date knowledge of admin systems and processes.
- Ability to deliver a high level of accuracy and consistency in all work undertaken.
- Has advanced IT skills and is competent in using a range of computerised software
- Has relevant experience of analysing data from multiple sources and identifying trends
- Has relevant managerial knowledge and relevant experience of managing multiple teams
- Can communicate effectively both verbally and written, with key stakeholders at all levels
- Knowledge of project monitoring, acquired through degree or equivalent experience
- Can demonstrate effective management of conflict
Personal Qualities
Essential
- Ability to manage teams with compassion
- Excellent communication skills
- Capable of supporting teams and adding value
- Ability to prioritise and meet tight deadlines
- Ability to manage conflict
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
