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Birmingham Community Healthcare NHS FT

Band 3 Referral Management Centre Agent

The closing date is 15 December 2025

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Job summary

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services.

The post requires candidates that can work with multiple IT systems such as the Choose & Book service, Patient Administrative Booking Systems and Microsoft Office packages.

Successful candidates will be expected to work flexibly to meet the service needs between the hours of: Monday-Friday 08:00 - 17:00.

Main duties of the job

The post holder must provide a consistently high level of skill involving accurate data inputting, liaising with service users, taking inbound and making outbound calls to patients to book and rearrange appointments, monitoring and processing of referrals and managing the waiting lists for different services.

About us

IMPORTANT

  • Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
  • Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Details

Date posted

08 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

820-7633695-ASR

Job locations

1 Priestley Wharf, Holt Street

Birmingham

B7 4BN


Job description

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification

Job description

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification

Person Specification

Qualifications / training

Essential

  • Minimum 5 GCSE C and above including Maths and English
  • OCR II Award/ Certificate in word processing or equivalent

Desirable

  • NVQ II or equivalent in business/customer services
  • oRSA III or equivalent

Experience

Essential

  • Relevant office/admin experience
  • Good working knowledge of Microsoft Office
  • Good telephone answering skills
  • Ability to deal with patient queries
  • Ability to liaise with colleagues in respect of patient queries

Skills/knowledge

Essential

  • Experience of Windows based packages
  • Ability to communicate at all levels
  • Demonstrate a high level of accuracy
  • Demonstrate an ability to prioritise a workload and meet deadlines
  • Demonstrate an ability to work on own initiative
  • Ability to develop and maintain effective office systems
  • Ability to present accurate reports
  • Excellent telephone manner
  • Ability to use initiative to resolve basic problems
  • Sound knowledge of Medical terminology

Desirable

  • Knowledge of the Rio system

Personal qualities

Essential

  • Excellent interpersonal communication skills
  • Commitment to effective team working
  • Mature and confident approach to work

Other job requirements

Essential

  • Ability to be flexible with approach to work
  • Ability to work as part of a team
Person Specification

Qualifications / training

Essential

  • Minimum 5 GCSE C and above including Maths and English
  • OCR II Award/ Certificate in word processing or equivalent

Desirable

  • NVQ II or equivalent in business/customer services
  • oRSA III or equivalent

Experience

Essential

  • Relevant office/admin experience
  • Good working knowledge of Microsoft Office
  • Good telephone answering skills
  • Ability to deal with patient queries
  • Ability to liaise with colleagues in respect of patient queries

Skills/knowledge

Essential

  • Experience of Windows based packages
  • Ability to communicate at all levels
  • Demonstrate a high level of accuracy
  • Demonstrate an ability to prioritise a workload and meet deadlines
  • Demonstrate an ability to work on own initiative
  • Ability to develop and maintain effective office systems
  • Ability to present accurate reports
  • Excellent telephone manner
  • Ability to use initiative to resolve basic problems
  • Sound knowledge of Medical terminology

Desirable

  • Knowledge of the Rio system

Personal qualities

Essential

  • Excellent interpersonal communication skills
  • Commitment to effective team working
  • Mature and confident approach to work

Other job requirements

Essential

  • Ability to be flexible with approach to work
  • Ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

1 Priestley Wharf, Holt Street

Birmingham

B7 4BN


Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

1 Priestley Wharf, Holt Street

Birmingham

B7 4BN


Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Team Leader

Rachel Preston

rachel.preston16@nhs.net

07568130429

Details

Date posted

08 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

820-7633695-ASR

Job locations

1 Priestley Wharf, Holt Street

Birmingham

B7 4BN


Supporting documents

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