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Birmingham Community Healthcare NHS FT

Band 3 EICT Administrator

The closing date is 10 November 2025

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Job summary

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

This post requires 5 days out of 7 to be covered including Bank Holidays working 08:00-16:00 or 14:00-22:00.

Main duties of the job

As part of the Early Intervention Community Team the Band 3 Administrator will work alongside the existing Administrator, Senior Administrator, Clinical Team Leads and Locality Ops Manager in supporting the Early Intervention Community Team activities.

The Early Intervention Community Team is looking for an enthusiastic and well motivated individual to join a busy office and become a member of a dynamic service.

About us

IMPORTANT

  • Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
  • Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.

Details

Date posted

27 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

820-7371772-COM-A

Job locations

Perry Tree Centre

Dovedale Road

Birmingham

B23 5BX


Job description

Job responsibilities

The successful candidate will have a good level of general education with good communication and organisational skills with the ability to work to deadlines and process work accurately.

You will need to be computer literate with a working knowledge of window based computer packages such as Microsoft Word, Excel and Outlook.

The post will involve a range of general admin and clerical support including data entry, copy typing, filing, answering the telephone, receiving referrals and using clinical systems such as RiO, MAPS and e-Procurement.

Job description

Job responsibilities

The successful candidate will have a good level of general education with good communication and organisational skills with the ability to work to deadlines and process work accurately.

You will need to be computer literate with a working knowledge of window based computer packages such as Microsoft Word, Excel and Outlook.

The post will involve a range of general admin and clerical support including data entry, copy typing, filing, answering the telephone, receiving referrals and using clinical systems such as RiO, MAPS and e-Procurement.

Person Specification

Qualifications

Essential

  • GCSE Maths Grade C or above or equivalent/or equivalent experience
  • NVQ Level 3, Diploma or equivalent experience.

Desirable

  • ECDL or equivalent IT qualification

Experience

Essential

  • Able to work to deadlines
  • Experience of Microsoft Word, Excel and Outlook
  • Previous experience of administration and clerical work

Desirable

  • Experience of filing systems

Skills/Knowledge

Essential

  • Ability to communicate to a high level with a wide range of people
  • Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
  • Proven Customer Care skills
  • Ability to handle people in a courteous and sensitive manner, taking into account individual needs
  • Able to multitask, prioritise workload & use own initiative and good time management skills
  • Understanding & commitment to equal opportunities
  • High level written communication skills
  • Data input skills
  • Understanding of the importance of confidentiality and the Data Protection Act

Desirable

  • Ability to set up and maintain filing systems
  • Copy Typing skills
  • Knowledge of RiO

Personal Qualities

Essential

  • As per person specification
Person Specification

Qualifications

Essential

  • GCSE Maths Grade C or above or equivalent/or equivalent experience
  • NVQ Level 3, Diploma or equivalent experience.

Desirable

  • ECDL or equivalent IT qualification

Experience

Essential

  • Able to work to deadlines
  • Experience of Microsoft Word, Excel and Outlook
  • Previous experience of administration and clerical work

Desirable

  • Experience of filing systems

Skills/Knowledge

Essential

  • Ability to communicate to a high level with a wide range of people
  • Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
  • Proven Customer Care skills
  • Ability to handle people in a courteous and sensitive manner, taking into account individual needs
  • Able to multitask, prioritise workload & use own initiative and good time management skills
  • Understanding & commitment to equal opportunities
  • High level written communication skills
  • Data input skills
  • Understanding of the importance of confidentiality and the Data Protection Act

Desirable

  • Ability to set up and maintain filing systems
  • Copy Typing skills
  • Knowledge of RiO

Personal Qualities

Essential

  • As per person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Perry Tree Centre

Dovedale Road

Birmingham

B23 5BX


Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Perry Tree Centre

Dovedale Road

Birmingham

B23 5BX


Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Administrator

Debbie Evans

deborah.evans37@nhs.net

01213035444

Details

Date posted

27 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

820-7371772-COM-A

Job locations

Perry Tree Centre

Dovedale Road

Birmingham

B23 5BX


Supporting documents

Privacy notice

Birmingham Community Healthcare NHS FT's privacy notice (opens in a new tab)