Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
Hours: 15 per week, 2 days out of 7 inc. Bank Holidays working 08:00-16:00 or 14:00-22:00.
Main duties of the job
As part of the Early Intervention Community Team the Band 3 Administrator will work alongside the existing Administrator, Senior Administrator, Clinical Team Leads and Service Manager in supporting the Early Intervention Community Team activities.
The Early Intervention Community Team is looking for an enthusiastic and well motivated individual to join a busy office and become a member of a dynamic service.
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
Job description
Job responsibilities
The successful candidate will have a good level of general education with good communication and organisational skills with the ability to work to deadlines and process work accurately.
You will need to be computer literate with a working knowledge of window based computer packages such as Microsoft Word, Excel and Outlook.
The post will involve a range of general admin and clerical support including data entry, copy typing, filing, answering the telephone, receiving referrals and using clinical systems such as RiO, MAPS and e-Procurement.
Job description
Job responsibilities
The successful candidate will have a good level of general education with good communication and organisational skills with the ability to work to deadlines and process work accurately.
You will need to be computer literate with a working knowledge of window based computer packages such as Microsoft Word, Excel and Outlook.
The post will involve a range of general admin and clerical support including data entry, copy typing, filing, answering the telephone, receiving referrals and using clinical systems such as RiO, MAPS and e-Procurement.
Person Specification
Qualifications
Essential
- GCSE English Grade C or above or equivalent/or equivalent experience
- GCSE Maths Grade C or above or equivalent/or equivalent experience
- ECDL or equivalent IT qualification
- NVQ Level 3, Diploma or equivalent experience.
Experience
Essential
- Able to work to deadlines
- Experience of Microsoft Word, Excel and Outlook
- Previous experience of administration and clerical work
Desirable
- Experience of filing systems
Skills/Knowledge
Essential
- Ability to communicate to a high level with a wide range of people
- Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
- Proven Customer Care skills
- Ability to handle people in a courteous and sensitive manner, taking into account individual needs
- Able to multitask, prioritise workload & use own initiative and good time management skills
- Understanding & commitment to equal opportunities
- High level written communication skills
- Data input skills
- Understanding of the importance of confidentiality and the Data Protection Act
Desirable
- Ability to set up and maintain filing systems
- Copy Typing skills
- Knowledge of RiO
Personal Qualities
Essential
- Ability to work effectively as a team member
- Ability to make a positive contribution to effective team work
- Reliable and punctual showing good time management skills
- Demonstrates ability to use initiative and take ownership
- Willing to undertake a range of tasks and activities
- Shows flexibility and initiative in planning workload
Person Specification
Qualifications
Essential
- GCSE English Grade C or above or equivalent/or equivalent experience
- GCSE Maths Grade C or above or equivalent/or equivalent experience
- ECDL or equivalent IT qualification
- NVQ Level 3, Diploma or equivalent experience.
Experience
Essential
- Able to work to deadlines
- Experience of Microsoft Word, Excel and Outlook
- Previous experience of administration and clerical work
Desirable
- Experience of filing systems
Skills/Knowledge
Essential
- Ability to communicate to a high level with a wide range of people
- Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
- Proven Customer Care skills
- Ability to handle people in a courteous and sensitive manner, taking into account individual needs
- Able to multitask, prioritise workload & use own initiative and good time management skills
- Understanding & commitment to equal opportunities
- High level written communication skills
- Data input skills
- Understanding of the importance of confidentiality and the Data Protection Act
Desirable
- Ability to set up and maintain filing systems
- Copy Typing skills
- Knowledge of RiO
Personal Qualities
Essential
- Ability to work effectively as a team member
- Ability to make a positive contribution to effective team work
- Reliable and punctual showing good time management skills
- Demonstrates ability to use initiative and take ownership
- Willing to undertake a range of tasks and activities
- Shows flexibility and initiative in planning workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
