Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
To provide provision of a comprehensive secretarial and administrative service for the Speech & Language Service. Toinclude typing, collation and distribution of letters / reports, managing telephone enquirie's, sending out clinical correspondence relating to community based clinics and schools. Providing general administrative duties including cover for other colleagues in the admin team and be a point of contact for service queries.
Main duties of the job
To ensure a friendly and welcoming point of contact to all service users and staff, giving prompt attention to their requests, directing enquire's and signposting as appropriate.
Prioritise, plan and organise daily workload, ensuring that daily tasks and on-going workloads are prioritised and completed within agreed and acceptable timescales and Standard Operating Procedures. Ensuring the Admin Team Leader is informed of any changes in the working pattern.
About us
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person Specification
Qualifications/Training
Essential
- 5 GCSE's level or equivalent experience
- NVQ Business and Administration 3
- RSA 3 or equivalent
- Proficient in the use of IT Microsoft Office packages or equivalent
Desirable
- European Computer Driving License (ECDL)
- Microsoft Office Specialist Certification
Experience
Essential
- Previous office / administrative experience
Desirable
- Previous NHS clerical experience
- Previous customer care experience
- Experience using the RiO system
Skills and Knowledge
Essential
- Good interpersonal and communication skills with the ability to communicate with a range of people on day to day matters
- Excellent telephone skills and manner
- Appreciation of the reasons for data protection and patient confidentiality issues
- Knowledge and experience of using Microsoft Word / Excel
- Organisational skills, ability to prioritise tasks and working to deadlines
- Understanding of Equality & Diversity
Desirable
- Knowledge of dealing with Service User's
Personal Qualities
Essential
- Ability to work independently but also in a team and to contribute to own personal development
- Flexible team player, able to work on own initiative, with the ability to establish good working relationships with colleagues and to contribute towards improving services
- Capable of working under pressure and delivering to tight timescales whilst maintaining the quality of work
- Ability to project a professional and courteous image at all times
Other Job requirements
Essential
- Willingness to undertake training & development in the role
- Ability to travel to different bases
Person Specification
Qualifications/Training
Essential
- 5 GCSE's level or equivalent experience
- NVQ Business and Administration 3
- RSA 3 or equivalent
- Proficient in the use of IT Microsoft Office packages or equivalent
Desirable
- European Computer Driving License (ECDL)
- Microsoft Office Specialist Certification
Experience
Essential
- Previous office / administrative experience
Desirable
- Previous NHS clerical experience
- Previous customer care experience
- Experience using the RiO system
Skills and Knowledge
Essential
- Good interpersonal and communication skills with the ability to communicate with a range of people on day to day matters
- Excellent telephone skills and manner
- Appreciation of the reasons for data protection and patient confidentiality issues
- Knowledge and experience of using Microsoft Word / Excel
- Organisational skills, ability to prioritise tasks and working to deadlines
- Understanding of Equality & Diversity
Desirable
- Knowledge of dealing with Service User's
Personal Qualities
Essential
- Ability to work independently but also in a team and to contribute to own personal development
- Flexible team player, able to work on own initiative, with the ability to establish good working relationships with colleagues and to contribute towards improving services
- Capable of working under pressure and delivering to tight timescales whilst maintaining the quality of work
- Ability to project a professional and courteous image at all times
Other Job requirements
Essential
- Willingness to undertake training & development in the role
- Ability to travel to different bases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
