Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can***
An exciting opportunity has arisen to join the West Midlands Rehabilitation Centre (WMRC) as a Service Manager.
WMRC provides a range of specialist rehabilitation services across the region, including Amputee Rehabilitation, Specialist Orthotics, Functional Electrical Stimulation, Birmingham Wheelchair Service, Regional Posture and Mobility Service, Access to Communication and Technology, and specialist clinics. These services are central to supporting patients in achieving greater independence, mobility and quality of life.
The role is a key part of the leadership team, working closely with the Group Manager and Clinical Service Managers to ensure safe, high quality, patient centred care. You will be responsible for the operational management of services, leading all administrative functions and acting as the main operational contact. With oversight of multiple services and budgets, you will ensure resources are managed effectively, performance is monitored, and improvements in efficiency and productivity are delivered.
The role requires strong organisational skills and the ability to manage multiple workstreams at pace, balancing strategic priorities with operational demands. Success will depend on your ability to build strong relationships with key stakeholders.
Main duties of the job
As Service Manager atWest Midlands Rehabilitation Centre, you will:
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Provide day-to-day operational leadership across a range of specialist rehabilitation services.
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Act as the main operational contact for the Centre, ensuring smooth delivery of services.
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Work in close partnership with Clinical Service Managers and Matrons to maintain safe, high-quality, patient-centred care.
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Lead and coordinate all administrative functions across the Centre.
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Manage budgets, resources, rotas, workforce planning, and waiting lists to meet activity and financial targets.
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Drive service transformation and continuous improvement, ensuring services adapt to local and national priorities.
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Oversee and support multiple workstreams and projects, ensuring delivery to timescales.
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Monitor performance using KPI data, capacity and demand modelling, waiting list information, and feedback, ensuring effective governance and compliance.
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Build and maintain strong working relationships with internal teams, commissioners, and external stakeholders.
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Provide visible, inclusive, and compassionate leadership that supports staff engagement and development.
About us
- Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to Be Part of Our Team and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Job description
Job responsibilities
The Service Manager will provide operational leadership across specialist rehabilitation services at the West Midlands Rehabilitation Centre. Working closely with Clinical Service Managers and the Group Manager, you will ensure the delivery of safe, high-quality, patient-centred care in line with agreed targets and standards.
You will be the main operational contact for the Centre, responsible for all administrative functions and day-to-day management of services. Key responsibilities include managing budgets and resources, rota coordination, workforce planning, waiting list management, demand and capacity modelling, and ensuring effective utilisation of clinics and appointments.
The role involves driving service transformation and improvement, developing business and operational plans, and ensuring services remain responsive to local and national priorities. You will monitor and report on performance using KPIs, data, and feedback, ensuring robust governance, risk management, and compliance are in place.
A key aspect of the role will be building strong, collaborative relationships with divisional colleagues, clinical teams, corporate functions, commissioners, and external stakeholders. You will also provide inclusive and compassionate leadership, supporting staff development, engagement, and wellbeing.
This is a varied role that requires managing multiple workstreams simultaneously, balancing operational demands with strategic priorities, and ensuring WMRC services deliver the best possible outcomes for patients.
Please see the JD and Person Specification for further details
Job description
Job responsibilities
The Service Manager will provide operational leadership across specialist rehabilitation services at the West Midlands Rehabilitation Centre. Working closely with Clinical Service Managers and the Group Manager, you will ensure the delivery of safe, high-quality, patient-centred care in line with agreed targets and standards.
You will be the main operational contact for the Centre, responsible for all administrative functions and day-to-day management of services. Key responsibilities include managing budgets and resources, rota coordination, workforce planning, waiting list management, demand and capacity modelling, and ensuring effective utilisation of clinics and appointments.
The role involves driving service transformation and improvement, developing business and operational plans, and ensuring services remain responsive to local and national priorities. You will monitor and report on performance using KPIs, data, and feedback, ensuring robust governance, risk management, and compliance are in place.
A key aspect of the role will be building strong, collaborative relationships with divisional colleagues, clinical teams, corporate functions, commissioners, and external stakeholders. You will also provide inclusive and compassionate leadership, supporting staff development, engagement, and wellbeing.
This is a varied role that requires managing multiple workstreams simultaneously, balancing operational demands with strategic priorities, and ensuring WMRC services deliver the best possible outcomes for patients.
Please see the JD and Person Specification for further details
Person Specification
Qualifications / training Qualifications / training
Essential
- Degree level education or equivalent experience
Experience
Essential
- Significant relevant experience working at senior management level
- Significant experience of managing budgets within financial constraints/targetsSignificant experience of and exposure to performance setting and monitoring
- Significant experience of line managing staff/teams
- Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues
Skills / Knowledge
Essential
- Demonstrable knowledge of governance of financial targets/service delivery
- Excellent organisational skills
- Ability to work on own initiative without frequent supervision
- Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
- Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
- Ability to work under significant pressure and to demanding timescales
Other Role Requirements
Essential
- Ability to travel independently accross the Trust area
Personal Qualities
Essential
- Ability to prioritise and meet tight deadline
- Strong influencing and persuasion skills
- Proven leadership skills; strong, inclusive leadership style
Person Specification
Qualifications / training Qualifications / training
Essential
- Degree level education or equivalent experience
Experience
Essential
- Significant relevant experience working at senior management level
- Significant experience of managing budgets within financial constraints/targetsSignificant experience of and exposure to performance setting and monitoring
- Significant experience of line managing staff/teams
- Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues
Skills / Knowledge
Essential
- Demonstrable knowledge of governance of financial targets/service delivery
- Excellent organisational skills
- Ability to work on own initiative without frequent supervision
- Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
- Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
- Ability to work under significant pressure and to demanding timescales
Other Role Requirements
Essential
- Ability to travel independently accross the Trust area
Personal Qualities
Essential
- Ability to prioritise and meet tight deadline
- Strong influencing and persuasion skills
- Proven leadership skills; strong, inclusive leadership style
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
