Job summary
*This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested*
The Assistant Service Manager will provide high-level operational leadership and strategic support across the Adult and Specialist Rehabilitation Division. This newly established role is integral to ensuring the effective implementation of service transformation, maintaining high standards of patient care, and achieving key performance and quality targets.
Working as a key member of the team, the postholder will lead on service improvement initiatives, manage delegated budgets, and oversee operational teams to ensure responsive, innovative, and efficient service delivery. The role includes responsibility for performance monitoring, financial oversight, and stakeholder engagement, as well as deputising for the Service Manager as required.
The Assistant Service Manager will play a critical role in supporting clinical teams, resolving operational issues, and driving continuous improvement across the division. This post demands strong leadership, excellent communication skills, and the ability to manage complex service environments to deliver safe, high-quality, and patient-centred care.
Main duties of the job
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Operational LeadershipProvide effective operational support across the Adult and Specialist Rehabilitation Division, ensuring high standards and responsiveness.
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Service ImprovementLead and implement service improvement projects aligned with divisional and organisational goals.
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Performance MonitoringEnsure achievement of performance and quality targets, including national access standards and KPIs.
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Financial OversightManage delegated budgets, monitor expenditure, and ensure financial compliance across the service.
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Staff ManagementDirectly manage the admin members of the team
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Service PlanningContribute to strategic planning, business case development, and service redesign initiatives.
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Stakeholder EngagementMaintain effective communication with internal teams and external partners, representing the service at strategic meetings.
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Clinical SupportSupport clinical teams with day-to-day operational issues and ensure timely resolution.
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Compliance and GovernanceMonitor waiting lists, RTT pathways, and ensure adherence to national and local guidelines.
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Communication and CultureFoster a positive work environment, promote staff well-being, and ensure clear communication across all levels.
About us
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Job description
Job responsibilities
- Develop a Services Delivery Plan (in partnership and by agreement with the Adult and Specialist Rehabilitation Division Senior Management Team) to meet service needs and contribute to the annual planning process of the Trust in line with agreed corporate objectives and priorities.
- Plan and manage the implementation of projects to improve service delivery and Divisional performance against KPIs thereby ensuring delivery of organisational and service plans.
- Ensure strong financial service performance against plans through identification of problems at an early stage and the initiation of corrective action.
- Develops effective communication channels between staff, clinicians and management using a range of approaches including formal meetings/presentations to individual discussions to gain commitment and support and ensure effective understanding to highly complex situations, for example multiple options appraisals using capacity and demand principles within nationally managed KPIs.
- Utilises highly developed specialist professional knowledge and experience to assess, plan, evaluate and implement interventions across specialties within the Division
- Maintain knowledge of changes in the NHS to provide advice to the service on how to respond to changing requirements whilst maintaining best practice
- Contributes to the development of business plans and strategy, working to broad policy and guidance to implement the effective delivery of care to achieve targets.
- Uses management skills to develop teams, to ensure services are responsive to corporate and patient needs.
- Management of designated staff. Implements and manages initiatives designed to develop and improve team performance, including taking remedial action e.g. staff development, performance management or disciplinary action as appropriate.
- To support compliance with national, commissioning and local waiting list/Referral To Treatment (RTT) targets, monitor on a daily/weekly/monthly basis the service Waiting lists and RTT pathways to ensure accurate effective waiting lists and timely escalation processes are in place across the service to reduce/avoid breaches in targets.
- Support the Trusts performance management framework for Adult and Specialist Rehabilitation Division and be accountable for performance against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required for lead areas.
- Support clinical teams within the service by responding to operational issues on a day-to-day basis and ensuring issues are swiftly resolved.
- Be able to recognise the need for alternative methods of communication to overcome various levels of understanding, cultural background, and preferred ways of communicating particularly when the information can be highly complex.
- Work with the workshop to ensure delivery productions KPIs are monitored and adhered to.
- Monitor expenditure for the service and ensuring that prescription guidelines are being adhered to and escalating if required
- Effectively utilise exceptional communication skills, understanding where the distress may originate from and de-escalate potentially challenging situations.
- To implement longer term solutions to issues raised as and when required. These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change.
- Contribute to the development of the strategic direction and annual business planning of the service and to assist in the determination of policy and strategy with the Senior Management Team and Clinical Heads of Service.
- Work with service leads to develop and deliver high quality, responsive and cost-effective services in line with organisational objectives.
- Provide and develop a working environment and open culture which fosters high morale and commitment among all staff and promotes their well-being and personal development.
- Develop a strong understanding of the local and regional provision of Community Services outside the Trust and work with the Clinical Leads to react to changes in that provision to secure strong services and market share at Birmingham Community Healthcare NHS Trust.
- Ensure the establishment and maintenance of good relationships and communication with key stakeholders throughout Adult and Specialist Rehabilitation Division, and with other services in BCHC, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.
- Deal directly with key external stakeholders including local Trusts, other external agencies and contractors as required. To contribute to and administratively support any clinical/service-related networks associated with Adult and Specialist Rehabilitation Division.
- Assist with the production of accurate information for Adult and Specialist Rehabilitation Division on the Trusts website and intranet.
- Represent the Service at Strategic and Trust meetings as required.
- In collaboration with the Senior Management Team, Clinical Heads of Service and Service Managers, facilitate specific projects within the Service.
- Inspire and develop a multidisciplinary team, ensuring a positive and cohesive work environment. To work with administrative and clinical staff to achieve sustained improvements within the following areas:
-
- Patient access: including RTT (Referral to Treatment) target and internal waiting list targets
- Working with the clinic utilisation: for example, DNAs (Did Not Attend) and appointment cancellations
- Clinical quality
- Patient satisfaction
- Mandatory training and appraisal compliance
- Reducing unoutcomed clinic appointments
- Medical Device assurance
- Capturing of patient and staff demographic data
- Monitor the service improvement programme and associated work streams ensuring collaborative partnership working with other Trusts and partners across the health economy.
- Participate in and contribute to Trust wide initiatives and projects as appropriate and as directed.
Job description
Job responsibilities
- Develop a Services Delivery Plan (in partnership and by agreement with the Adult and Specialist Rehabilitation Division Senior Management Team) to meet service needs and contribute to the annual planning process of the Trust in line with agreed corporate objectives and priorities.
- Plan and manage the implementation of projects to improve service delivery and Divisional performance against KPIs thereby ensuring delivery of organisational and service plans.
- Ensure strong financial service performance against plans through identification of problems at an early stage and the initiation of corrective action.
- Develops effective communication channels between staff, clinicians and management using a range of approaches including formal meetings/presentations to individual discussions to gain commitment and support and ensure effective understanding to highly complex situations, for example multiple options appraisals using capacity and demand principles within nationally managed KPIs.
- Utilises highly developed specialist professional knowledge and experience to assess, plan, evaluate and implement interventions across specialties within the Division
- Maintain knowledge of changes in the NHS to provide advice to the service on how to respond to changing requirements whilst maintaining best practice
- Contributes to the development of business plans and strategy, working to broad policy and guidance to implement the effective delivery of care to achieve targets.
- Uses management skills to develop teams, to ensure services are responsive to corporate and patient needs.
- Management of designated staff. Implements and manages initiatives designed to develop and improve team performance, including taking remedial action e.g. staff development, performance management or disciplinary action as appropriate.
- To support compliance with national, commissioning and local waiting list/Referral To Treatment (RTT) targets, monitor on a daily/weekly/monthly basis the service Waiting lists and RTT pathways to ensure accurate effective waiting lists and timely escalation processes are in place across the service to reduce/avoid breaches in targets.
- Support the Trusts performance management framework for Adult and Specialist Rehabilitation Division and be accountable for performance against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required for lead areas.
- Support clinical teams within the service by responding to operational issues on a day-to-day basis and ensuring issues are swiftly resolved.
- Be able to recognise the need for alternative methods of communication to overcome various levels of understanding, cultural background, and preferred ways of communicating particularly when the information can be highly complex.
- Work with the workshop to ensure delivery productions KPIs are monitored and adhered to.
- Monitor expenditure for the service and ensuring that prescription guidelines are being adhered to and escalating if required
- Effectively utilise exceptional communication skills, understanding where the distress may originate from and de-escalate potentially challenging situations.
- To implement longer term solutions to issues raised as and when required. These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change.
- Contribute to the development of the strategic direction and annual business planning of the service and to assist in the determination of policy and strategy with the Senior Management Team and Clinical Heads of Service.
- Work with service leads to develop and deliver high quality, responsive and cost-effective services in line with organisational objectives.
- Provide and develop a working environment and open culture which fosters high morale and commitment among all staff and promotes their well-being and personal development.
- Develop a strong understanding of the local and regional provision of Community Services outside the Trust and work with the Clinical Leads to react to changes in that provision to secure strong services and market share at Birmingham Community Healthcare NHS Trust.
- Ensure the establishment and maintenance of good relationships and communication with key stakeholders throughout Adult and Specialist Rehabilitation Division, and with other services in BCHC, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.
- Deal directly with key external stakeholders including local Trusts, other external agencies and contractors as required. To contribute to and administratively support any clinical/service-related networks associated with Adult and Specialist Rehabilitation Division.
- Assist with the production of accurate information for Adult and Specialist Rehabilitation Division on the Trusts website and intranet.
- Represent the Service at Strategic and Trust meetings as required.
- In collaboration with the Senior Management Team, Clinical Heads of Service and Service Managers, facilitate specific projects within the Service.
- Inspire and develop a multidisciplinary team, ensuring a positive and cohesive work environment. To work with administrative and clinical staff to achieve sustained improvements within the following areas:
-
- Patient access: including RTT (Referral to Treatment) target and internal waiting list targets
- Working with the clinic utilisation: for example, DNAs (Did Not Attend) and appointment cancellations
- Clinical quality
- Patient satisfaction
- Mandatory training and appraisal compliance
- Reducing unoutcomed clinic appointments
- Medical Device assurance
- Capturing of patient and staff demographic data
- Monitor the service improvement programme and associated work streams ensuring collaborative partnership working with other Trusts and partners across the health economy.
- Participate in and contribute to Trust wide initiatives and projects as appropriate and as directed.
Person Specification
Skills/knowledge
Essential
- Knowledge of NHS and the financial economic environment
- Knowledge and understanding of NHS waiting time targets, including management of PTL and 18 week waiting times.
- Competent user of Microsoft Office IT packages e.g. Word, Excel
Experience
Essential
- Relevant experience in working with multiple IT systems in order to interrogate data / information and produce reports.
- Extensive experience in managing competing deadlines, projects and work streams.
- Budgetary and financial management.
Person Specification
Skills/knowledge
Essential
- Knowledge of NHS and the financial economic environment
- Knowledge and understanding of NHS waiting time targets, including management of PTL and 18 week waiting times.
- Competent user of Microsoft Office IT packages e.g. Word, Excel
Experience
Essential
- Relevant experience in working with multiple IT systems in order to interrogate data / information and produce reports.
- Extensive experience in managing competing deadlines, projects and work streams.
- Budgetary and financial management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
