Job summary
An exciting opportunity has arisen to be part of a brand-new Single Point of Access (SPA) service designed to transform how we deliver care and support to our patients across urgent care and community services. This is your chance to shape a pioneering, person-centred service right from the start
The SPA will act as the central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.
Competitive sessional rate of £13,000
NHS pension scheme eligibility
Indemnity provided for work undertaken on behalf of Birmingham Community Healthcare
Annual Leave entitlement on a pro-rata basis
Work alongside WMAS and other system partners to deliver joined-up care
Be part of a dynamic, forward-thinking multidisciplinary team
Help develop a newly launched, high-impact service
Build new skills in triage, navigation, and integrated working
Access to full training and ongoing CPD tailored to your role
Opportunities for career progression as the service expands
A supportive, inclusive, and flexible working environment
Make a real difference to patient outcomes and experience
Main duties of the job
- Provide expert clinical triage and decision-making for adult patients referred to SPA with same-day, urgent, or unplanned care needs.
- Support assessment of high-risk or complex cases, providing senior input and escalation where necessary.
- Supervise and advise non-medical clinicians (e.g., ACPs, Band 6 clinicians) on triage decisions, clinical queries, or referral pathways.
- Participate in or lead case discussions with specialist consultants via telephone MDTs to ensure robust decisions for complex patients.
- Promote a "right care, first time" approach that aligns with community-based care, hospital admission avoidance, and timely referrals.
- Work collaboratively across sectors - including primary care, community services, ambulance services, social care, mental health, and acute providers.
- Make direct referrals into community, mental health, urgent community response (UCR), hospital at home, intermediate care, and other appropriate services.
- Contribute to developing and refining clinical pathways and escalation protocols within the SPA.
About us
The General Practitioner working within the Single Point of Access (SPA) will play a central role in the clinical validation of referrals received from NHS 111, West Midlands Ambulance Service, and other healthcare professionals. The postholder will assess clinical information, validate dispositions, and ensure patients are directed into the most appropriate clinical pathway, balancing safety, timeliness, and effective use of healthcare resources.
Job description
Job responsibilities
The postholder will provide real-time clinical leadership and oversight, supporting a multidisciplinary team (MDT) to ensure timely, appropriate, and safe triage decisions and care navigation. The GP will work closely with advanced clinical practitioners, registered clinicians, and consultant colleagues (via daily MDT) to ensure effective system-wide coordination and admission avoidance.
- Provide clinical triage and validation of referrals received into the SPA.
- Make safe and timely disposition decisions for patients, directing them into appropriate community, primary care, urgent care, or acute pathways.
- Use strong risk assessment and risk management skills to balance patient safety with appropriate use of services.
- Work closely with ambulance crews, NHS 111, community teams, and secondary care partners to ensure coordinated patient flow.
- Provide clear documentation and communication of clinical decisions.
- Escalate complex or high-risk cases appropriately.
- Contribute to the development and continuous improvement of SPA processes.
- Work within Birmingham Community Healthcare NHS Foundation Trust governance frameworks, policies, and safeguarding procedures.
Job description
Job responsibilities
The postholder will provide real-time clinical leadership and oversight, supporting a multidisciplinary team (MDT) to ensure timely, appropriate, and safe triage decisions and care navigation. The GP will work closely with advanced clinical practitioners, registered clinicians, and consultant colleagues (via daily MDT) to ensure effective system-wide coordination and admission avoidance.
- Provide clinical triage and validation of referrals received into the SPA.
- Make safe and timely disposition decisions for patients, directing them into appropriate community, primary care, urgent care, or acute pathways.
- Use strong risk assessment and risk management skills to balance patient safety with appropriate use of services.
- Work closely with ambulance crews, NHS 111, community teams, and secondary care partners to ensure coordinated patient flow.
- Provide clear documentation and communication of clinical decisions.
- Escalate complex or high-risk cases appropriately.
- Contribute to the development and continuous improvement of SPA processes.
- Work within Birmingham Community Healthcare NHS Foundation Trust governance frameworks, policies, and safeguarding procedures.
Person Specification
Qualifications/ Training
Essential
- Evidence of continuous personal and professional development
- Higher medical or dental specialist qualification or equivalent
- GMC registration with a license to practise as a GP in the UK
- Up to date with requirements for revalidation
Experience
Essential
- At least 2 years post-CCT experience
- Experience in multidisciplinary team working
Experience
Desirable
- Experience in urgent care or community-based care models
- Clinical leadership role within integrated care
- Previous SPA / UCR / admission avoidance service experience
- Experience with digital triage systems or care coordination hubs
- Involvement in quality improvement or service redesign
Skills / Knowledge
Essential
- Strong knowledge of community and urgent care pathways
- Ability to work autonomously and make timely decisions
- Excellent communication, documentation, and escalation skills
- Strong clinical judgement and confidence in remote decision-making
- Collaborative approach and system-level thinking
- Commitment to reducing health inequalities and improving care navigation
- Flexible, pragmatic, and responsive to service needs
Person Specification
Qualifications/ Training
Essential
- Evidence of continuous personal and professional development
- Higher medical or dental specialist qualification or equivalent
- GMC registration with a license to practise as a GP in the UK
- Up to date with requirements for revalidation
Experience
Essential
- At least 2 years post-CCT experience
- Experience in multidisciplinary team working
Experience
Desirable
- Experience in urgent care or community-based care models
- Clinical leadership role within integrated care
- Previous SPA / UCR / admission avoidance service experience
- Experience with digital triage systems or care coordination hubs
- Involvement in quality improvement or service redesign
Skills / Knowledge
Essential
- Strong knowledge of community and urgent care pathways
- Ability to work autonomously and make timely decisions
- Excellent communication, documentation, and escalation skills
- Strong clinical judgement and confidence in remote decision-making
- Collaborative approach and system-level thinking
- Commitment to reducing health inequalities and improving care navigation
- Flexible, pragmatic, and responsive to service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
