Job summary
An exciting opportunity has arisen to be part of a brand-new Single Point of Access (SPA) service designed to transform how we deliver care and support to our patients across urgent care and community services. This is your chance to shape a pioneering, person-centred service right from the start!
The SPA will act as the central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.
Why Join Us?
Work alongside WMAS and other system partners to deliver joined-up care
Be part of a dynamic, forward-thinking multidisciplinary team
Help develop a newly launched, high-impact service
Build new skills in triage, navigation, and integrated working
Access to full training and ongoing CPD tailored to your role
Opportunities for career progression as the service expands
A supportive, inclusive, and flexible working environment
Make a real difference to patient outcomes and experience
Help reduce pressure on emergency services by ensuring safe, timely care pathways
Main duties of the job
1. Work in accordance within professional code of conduct.
2. Provide clinical triage and expertise.
3. Act as a first contact, exercising a high degree of professional autonomy and critical judgement in providing advanced clinical assessment for patients referred with undiagnosed needs through a range of consultation mediums.
4. With support of the Advanced Clinical Practitioner, initiate investigations, interpret diagnostic results and manage and evaluate care where appropriate/necessary.
5. Make direct referrals as appropriate for medical assessment and diagnostic procedures within agreed pathways.
6. Contribute to the service achieving its quality targets to sustain high standards of patient care and service delivery.
7. Signpost, refer and support access to health services to reduce inappropriate attendances and admissions to A&E.
8. To safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.
9. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including the initiation of effective emergency care.
10. Support professionals/patients/carers to make informed decisions and delegate care appropriately within the Service.
About us
To provide clinical expertise and leadership within the Single Point of Access to reduce unnecessary hospital admissions and contribute to effective admission avoidance and facilitate early hospital discharge. This includes effective history taking, clinical triage, diagnosis, and the implementation of a range of care services for patients with acute, undiagnosed conditions and long-term conditions.
The post holder will be able to provide clinical expertise in Triage across the Adult Community Services Division.
The post holder will work in partnership with patients, carers and other health and social care agencies to promote independence and develop individual plans of care relevant to patient need. The post holder must plan and organise their own complex workload to ensure safe and effective telephone triage, balancing urgent calls with routine assessments. They will anticipate and respond to fluctuating demand across the service.
Job description
Job responsibilities
The post holder will be expected to work multi professionally, support other team members roles and contribute to the future development of the service providing professional advice and appropriate training to others in the multi-disciplinary service.
The post holder will be expected to rotate into clinical teams every 3-4 months to remain up to date with the changing landscape of community services and own practice.
The post holder will be expected to work within a flexible working pattern over a 7 day week.
Facilitate staff development and empowerment of all team members to perform to high standards and to innovate..
Contribute to daily operational planning, including allocation of clinical staff, managing workload distribution and supporting service continuity during periods of high demand or staff shortages.
Provide senior clinical oversight for the triage team, supporting real-time decision making, escalation and risk management. Acts as a point of contact for complex or high-risk cases requiring senior input.
Job description
Job responsibilities
The post holder will be expected to work multi professionally, support other team members roles and contribute to the future development of the service providing professional advice and appropriate training to others in the multi-disciplinary service.
The post holder will be expected to rotate into clinical teams every 3-4 months to remain up to date with the changing landscape of community services and own practice.
The post holder will be expected to work within a flexible working pattern over a 7 day week.
Facilitate staff development and empowerment of all team members to perform to high standards and to innovate..
Contribute to daily operational planning, including allocation of clinical staff, managing workload distribution and supporting service continuity during periods of high demand or staff shortages.
Provide senior clinical oversight for the triage team, supporting real-time decision making, escalation and risk management. Acts as a point of contact for complex or high-risk cases requiring senior input.
Person Specification
Qualifications / training
Essential
- Registered Nurse Level 1 (Adult)/ AHP HCPC registered.
- Evidence of up-to-date post registration education relevant to the role.
- Degree in relevant subject
- Independent prescriber
Desirable
- Mentoring or teaching qualification.
Experience
Essential
- Significant experience as a registered health professional including working in a rehabilitation, frailty, community or older adult setting or care
- Experience working as a registered nurse / clinician in the community
- Significant experience of a multidisciplinary approach to care.
Job specific
Essential
- Skills to organise team workload and prioritise.
- Awareness of legislation affecting the role including equal opportunities law.
- Ability to evidence application of utilising evidence-based practice.
- Work autonomously
- Knowledge of current legislation, particularly those affecting community services
- Understanding of the principles and application of Clinical Governance.
- Knowledge and understanding of clinical audit.
- Excellent verbal and written communication skills
- Understanding of the complex needs of a socially and culturally diverse population
- Understanding of legislation related to Safeguarding Vulnerable adults and children
Personal qualities
Essential
- Good interpersonal and leadership skills.
- Ability to team player work as a
Other job requirements
Essential
- Hold a full, valid, UK driving licence and have access to a vehicle.
- Willing to work flexible hours including weekends and Bank Holidays as part of a rota.
- Ability to work across various sites across the community, inpatient and acutes hospitals in Birmingham
Person Specification
Qualifications / training
Essential
- Registered Nurse Level 1 (Adult)/ AHP HCPC registered.
- Evidence of up-to-date post registration education relevant to the role.
- Degree in relevant subject
- Independent prescriber
Desirable
- Mentoring or teaching qualification.
Experience
Essential
- Significant experience as a registered health professional including working in a rehabilitation, frailty, community or older adult setting or care
- Experience working as a registered nurse / clinician in the community
- Significant experience of a multidisciplinary approach to care.
Job specific
Essential
- Skills to organise team workload and prioritise.
- Awareness of legislation affecting the role including equal opportunities law.
- Ability to evidence application of utilising evidence-based practice.
- Work autonomously
- Knowledge of current legislation, particularly those affecting community services
- Understanding of the principles and application of Clinical Governance.
- Knowledge and understanding of clinical audit.
- Excellent verbal and written communication skills
- Understanding of the complex needs of a socially and culturally diverse population
- Understanding of legislation related to Safeguarding Vulnerable adults and children
Personal qualities
Essential
- Good interpersonal and leadership skills.
- Ability to team player work as a
Other job requirements
Essential
- Hold a full, valid, UK driving licence and have access to a vehicle.
- Willing to work flexible hours including weekends and Bank Holidays as part of a rota.
- Ability to work across various sites across the community, inpatient and acutes hospitals in Birmingham
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
