Job summary
An exciting opportunity has arisen to be part of a brand-new Single Point of Access (SPA) service designed to transform how we deliver care and support to our patients across urgent care and community services. This is your chance to shape a pioneering, person-centred service right from the start!
The SPA will act as the central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.
Work alongside WMAS and other system partners to deliver joined-up care
Be part of a dynamic, forward-thinking multidisciplinary team
Help develop a newly launched, high-impact service
Build new skills in triage, navigation, and integrated working
Access to full training and ongoing CPD tailored to your role
Opportunities for career progression as the service expands
A supportive, inclusive, and flexible working environment
Make a real difference to patient outcomes and experience
Help reduce pressure on emergency services by ensuring safe, timely care pathways
Main duties of the job
1. Work in accordance with professional code of conduct.
2. Provide clinical triage, leadership and expertise.
3. Act as a first contact, exercising a high degree of professional autonomy and critical judgement in providing expert advanced clinical assessment for patients referred with undiagnosed and undifferentiated needs through a range of consultation mediums.
4. To initiate investigations, interpret diagnostic results and determine differential diagnosis and manage and evaluate care where appropriate/necessary.
5. Make direct referrals as appropriate for medical assessment and diagnostic procedures within agreed pathways.
6. Lead the service in achieving its quality targets to sustain high standards of patient care and service delivery.
7. Signpost, refer and support access to health services to reduce inappropriate attendances and admissions to A&E.
8. To safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.
9. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including the initiation of effective emergency care.
10. Empower professionals/patients/carers to make informed decisions and delegate care appropriately within the Service.
About us
To provide advanced clinical expertise and leadership within the Single Point of Access to reduce unnecessary hospital admissions and contribute to effective admission avoidance and facilitate early hospital discharge. This includes effective history taking, clinical triage, diagnosis, and the implementation of a range of care services for patients with acute undifferentiated, undiagnosed conditions and long-term conditions.
The post holder will demonstrate critical thinking in the clinical decision-making process; identify gaps within the service and assist with service improvement and development in line with national and local strategies.
The post holder will be responsible for facilitating effective teamwork and provide leadership, mentorship, teaching and support within the Adult Community Services Division.
The post holder will be expected to rotate into clinical teams every 3-4 months to remain up to date with the changing landscape of community services and own practice.
The post holder will be expected to work within a flexible working pattern over a 7 day week.
Job description
Job responsibilities
1. Maintain professional registration by developing own knowledge and skills to ensure delivery of evidence based advanced clinical practice.
2. Provide and receive clinical supervision.
3. Act as a specialist source of knowledge, teaching and facilitating learning in order to develop the skills of the Clinical Teams with a responsibility for monitoring their practice and competence.
1. Support students (pre-and-post registration) whilst on placements by providing a quality learning environment.
2. Designs and delivers advanced training sessions, workshops and simulation for telephone triage staff including a range of clinicians.
3. Provide educational and training opportunities to students and colleagues, ensuring placements meet the relevant elements of their learning outcomes.
4. Embed evidenced-based practice and reflective learning in the team, acting as a role model for lifelong learning.
Job description
Job responsibilities
1. Maintain professional registration by developing own knowledge and skills to ensure delivery of evidence based advanced clinical practice.
2. Provide and receive clinical supervision.
3. Act as a specialist source of knowledge, teaching and facilitating learning in order to develop the skills of the Clinical Teams with a responsibility for monitoring their practice and competence.
1. Support students (pre-and-post registration) whilst on placements by providing a quality learning environment.
2. Designs and delivers advanced training sessions, workshops and simulation for telephone triage staff including a range of clinicians.
3. Provide educational and training opportunities to students and colleagues, ensuring placements meet the relevant elements of their learning outcomes.
4. Embed evidenced-based practice and reflective learning in the team, acting as a role model for lifelong learning.
Person Specification
Qualifications / training
Essential
- Registered Nurse Level 1/ AHP, NMC or HCPC registered
- Disease specific post graduate or accredited qualification
- Non-medical prescriber qualification (V300)
- Mentor/Teaching qualification ENB 998 or equivalent
- Masters in advanced practice qualification (MSc)
- Evidence of recent continuing professional development
- Leadership course
Experience
Essential
- Relevant up to date clinical experience
- Evidence of collaborative working within a multi-professional environment
- Experience in advanced Health Assessment of patients with undiagnosed undifferentiated illness
- Evidence of supporting others in a clinical environment
- Evidence of leading in a clinical audit and research/monitoring standards of care
- Evidence of leading service development. Participation/experience of mentoring colleagues and Students
- Evidence of up-to-date based knowledge& skills, particularly in long- term conditions & first contact
- Experience of trainee supervision & teaching
- Experience in delivering patient advocacy
Skills/knowledge
Essential
- Knowledge of national and local policy that impacts upon the health and well- being of patients with complex, long- term conditions and unscheduled care
- Advanced clinical practice skills
- Evidence of ability to direct and co- ordinate programmes of care working autonomously and collaboratively
- Understanding the complex and dynamic needs of a multi-cultural socially diverse community
- Knowledge of safeguarding principles (adults and children)
- Computer literacy skills
- Able to work autonomously
- Influencing & negotiating skills
- Advanced knowledge of the range of presentations, diagnosis & current management of options within the speciality area
- Proven listening skills with the ability to manage complex situations & appropriately deliver sensitive & different outcomes
- Knowledge of quality standards & adheres to NICE guidelines, CQUINs
- Knowledge & use of governance & risk assessment to improve quality & Service development
Personal qualities
Essential
- Excellent interpersonal and leadership skills
- Ability to work as a team player
- Creative thinker
- Problem solver
- Diplomatic
Other job requirements
Essential
- Must have access to transport to facilitate region wide travel
- Taking equipment for the appointment
- Willing to work flexible hours including evenings, weekends and Bank Holidays as part of a rota
- Ability to work across various sites in Birmingham
- Ability to work across the whole health economy
Person Specification
Qualifications / training
Essential
- Registered Nurse Level 1/ AHP, NMC or HCPC registered
- Disease specific post graduate or accredited qualification
- Non-medical prescriber qualification (V300)
- Mentor/Teaching qualification ENB 998 or equivalent
- Masters in advanced practice qualification (MSc)
- Evidence of recent continuing professional development
- Leadership course
Experience
Essential
- Relevant up to date clinical experience
- Evidence of collaborative working within a multi-professional environment
- Experience in advanced Health Assessment of patients with undiagnosed undifferentiated illness
- Evidence of supporting others in a clinical environment
- Evidence of leading in a clinical audit and research/monitoring standards of care
- Evidence of leading service development. Participation/experience of mentoring colleagues and Students
- Evidence of up-to-date based knowledge& skills, particularly in long- term conditions & first contact
- Experience of trainee supervision & teaching
- Experience in delivering patient advocacy
Skills/knowledge
Essential
- Knowledge of national and local policy that impacts upon the health and well- being of patients with complex, long- term conditions and unscheduled care
- Advanced clinical practice skills
- Evidence of ability to direct and co- ordinate programmes of care working autonomously and collaboratively
- Understanding the complex and dynamic needs of a multi-cultural socially diverse community
- Knowledge of safeguarding principles (adults and children)
- Computer literacy skills
- Able to work autonomously
- Influencing & negotiating skills
- Advanced knowledge of the range of presentations, diagnosis & current management of options within the speciality area
- Proven listening skills with the ability to manage complex situations & appropriately deliver sensitive & different outcomes
- Knowledge of quality standards & adheres to NICE guidelines, CQUINs
- Knowledge & use of governance & risk assessment to improve quality & Service development
Personal qualities
Essential
- Excellent interpersonal and leadership skills
- Ability to work as a team player
- Creative thinker
- Problem solver
- Diplomatic
Other job requirements
Essential
- Must have access to transport to facilitate region wide travel
- Taking equipment for the appointment
- Willing to work flexible hours including evenings, weekends and Bank Holidays as part of a rota
- Ability to work across various sites in Birmingham
- Ability to work across the whole health economy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
