Job summary
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Provision of a comprehensive secretarial and administrative service for the ADHD and ASD Service. Liaising with Parents/Carers for Prescription and Medical Review requests. To work collaboratively with other admin team members. All patient records on RIO to be maintained and updated accurately. Help support the setup of appropriate clinics and distribution of work to the ADHD Nurses. Formatting and distributing ASD/ADHD diagnostic reports for parents and schools. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality is maintained at all times.
Providing day to day support to the Band 4 Administrator, ADHD Nurses, ASD Coordinators and Clinical Lead.
Main duties of the job
Receive telephone calls from parents/carers and special schools requesting repeat prescriptions, ensuring the ADHD Nurse Specialist has relevant up-to-date notes to write up the prescription and follow the identified local procedures.
Responding to all emails through the generic ADHD or ASD email (net) account and taking appropriate action as required.
Making and receiving telephone calls, both internally and externally, ensuring all messages are taken and relayed accurately to the appropriate member of the Team. Using own judgement to resolve problems arising.
Dealing appropriately with frustrated/angry parents/carers that are still waiting to be seen by the service. Signposting parents/carers where they can seek further support and give suitable nonclinical advice.
Help investigate and resolve any potential complaints that arise with PALS.
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person Specification
Qualifications
Essential
- 5 or more GCSE/O levels to include English and Maths or equivalent
- 'A' Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent
- Advanced keyboard skills/RSAIII or OCR equivalent/Advanced ECDL
Desirable
- Or equivalent demonstrable experience.
- Certificate in Medical Terminology Level 2 or Level 3
Experience
Essential
- General Secretarial experience.
Desirable
- Experience in a clinical setting.
- Experience of working within a team
- Experience of using an audio transcription system, preferably digital dictation.
Skills/Knowledge
Essential
- Knowledge of Microsoft and database software packages
- A knowledge of Medical Terminology
- Internet - email
- Office procedures
- Filing systems
- Ability to take notes at meetings
- Ability to supervise temporary and junior members of staff
Personal Qualities
Essential
- Must be able to observe confidentiality at all times.
Other Job Requirements
Essential
- To act responsibly and professionally at all times
- Ability to travel between bases as required.
Person Specification
Qualifications
Essential
- 5 or more GCSE/O levels to include English and Maths or equivalent
- 'A' Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent
- Advanced keyboard skills/RSAIII or OCR equivalent/Advanced ECDL
Desirable
- Or equivalent demonstrable experience.
- Certificate in Medical Terminology Level 2 or Level 3
Experience
Essential
- General Secretarial experience.
Desirable
- Experience in a clinical setting.
- Experience of working within a team
- Experience of using an audio transcription system, preferably digital dictation.
Skills/Knowledge
Essential
- Knowledge of Microsoft and database software packages
- A knowledge of Medical Terminology
- Internet - email
- Office procedures
- Filing systems
- Ability to take notes at meetings
- Ability to supervise temporary and junior members of staff
Personal Qualities
Essential
- Must be able to observe confidentiality at all times.
Other Job Requirements
Essential
- To act responsibly and professionally at all times
- Ability to travel between bases as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
