Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
If you are looking for an opportunity to be part of a small friendly motivated team which will help you to develop your administrative and customer service skills then look no further. A vacancy has arisen within the team as a result of promotion and Birmingham Community NHS Foundation Trust Bank Team would like to invite interested applicants to apply for the role of Booking Coordinator to help them manage the Trust temporary workforce. If you are innovative, motivated and look forward to new challenges then this is the perfect post for you post for you.
This post has the potential to progress to a Band 3 Senior Co-Ordinator once specific competencies have been reached. This provides the appointed candidate with an excellent opportunity to progress within their role.
The Temporary Staffing Service is a busy and diverse working environment which provides temporary clinical and administration staff to services across Birmingham.
We pride ourselves on providing high quality dedicated Bank members to meet staffing shortfalls in our clinical and non-clinical services.
Main duties of the job
As a Booking Co-Ordinator you will be part a small team that is tasked to manage a particular service area, ensuring requests for bank staff is met on a daily basis using the systems and processes designed to ensure efficient and appropriate use of temporary staffing. You will work also be part of a wider HR Team, providing an efficient service, taking calls and resolving queries.
To perform well in this position you will need to demonstrate excellent customer service skills, be a good team player who is able to use own initiative, prioritise your workload, whilst working to tight deadlines and dealing with frequently changing priorities. Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and a proven working knowledge of Microsoft Office packages is essential. Full training will be provided for our specialist software.
You will need to be willing to learn and undertake training and development that the role requires. Excellent written & verbal communication and interpersonal skills are essential as direct contact with a range of staff and departments internally as well as external to the Trust is pivotal to this role.
This role involves working various shifts between the hours of 8am-9pm Monday-Friday and 8am-4pm Weekends and Bank Holidays
About us
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centers, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Center and one of Europe's leading Dental Hospitals andSchool of Dentistry.
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Job description
Job responsibilities
The post holder will:-
- Providing efficient customer service to all stakeholders, understanding customer expectations and striving to exceed in a creative and proactive manner.
- Administer all bookings, cancellations and changes, ensuring that all bank records and systems are updated with activity and relevant information, liaising with all stakeholders in a timely and effective manner.
- Process and input paper timesheets as and when required during rollout of electronic timesheet system.
- Participating in the recruitment process by completing relevant forms and systems as directed.
- Undertaking general administration duties required to ensure efficient operation of the department.
- Undertaking any necessary pay adjustments relating to Bank staff and liaising with the Payroll department.
- Ensuring all pre-checks and post checks are completed for running the weekly payroll extract and weekly e-tad.
- Produce data and reports from the relevant systems as and when required or directed to by departmental management.
- Take responsibility to ensure that bank and agency staff are fully compliant with professional registration, DBS, right to work and relevant mandatory training and working time directives before processing bookings into shifts.
- Ensuring that joining bank staff are supplied with the relevant uniform, ID badges and information relevant to their post, as required.
- Ensure that all deadlines are achieved as appropriate and provide cover for other Trust Bank team members during periods of absence due to annual leave and sick leave to ensure all service areas are supported in essential operational work throughout.
- Take responsibility to ensure that high standards of confidentiality and discretion are practiced and that the Data Protection Act 1988 is adhered to at all times.
- Be responsible to ensure that own compliance with regards to the required mandatory training is up to date.
- To undertake other duties commensurate with this grade of post, in agreement with the relevant line manager.
Job description
Job responsibilities
The post holder will:-
- Providing efficient customer service to all stakeholders, understanding customer expectations and striving to exceed in a creative and proactive manner.
- Administer all bookings, cancellations and changes, ensuring that all bank records and systems are updated with activity and relevant information, liaising with all stakeholders in a timely and effective manner.
- Process and input paper timesheets as and when required during rollout of electronic timesheet system.
- Participating in the recruitment process by completing relevant forms and systems as directed.
- Undertaking general administration duties required to ensure efficient operation of the department.
- Undertaking any necessary pay adjustments relating to Bank staff and liaising with the Payroll department.
- Ensuring all pre-checks and post checks are completed for running the weekly payroll extract and weekly e-tad.
- Produce data and reports from the relevant systems as and when required or directed to by departmental management.
- Take responsibility to ensure that bank and agency staff are fully compliant with professional registration, DBS, right to work and relevant mandatory training and working time directives before processing bookings into shifts.
- Ensuring that joining bank staff are supplied with the relevant uniform, ID badges and information relevant to their post, as required.
- Ensure that all deadlines are achieved as appropriate and provide cover for other Trust Bank team members during periods of absence due to annual leave and sick leave to ensure all service areas are supported in essential operational work throughout.
- Take responsibility to ensure that high standards of confidentiality and discretion are practiced and that the Data Protection Act 1988 is adhered to at all times.
- Be responsible to ensure that own compliance with regards to the required mandatory training is up to date.
- To undertake other duties commensurate with this grade of post, in agreement with the relevant line manager.
Person Specification
Qualifications, Experience, Skills & Knowledge
Essential
- Qulaifications
- Experience
- Skills and Knowledge
Competency Based
Essential
- NVQ Level 3 & GCSE
- Experience
- Personal Qualities
- Other Job Requirements
Desirable
- Experience of Microsoft Packages
Person Specification
Qualifications, Experience, Skills & Knowledge
Essential
- Qulaifications
- Experience
- Skills and Knowledge
Competency Based
Essential
- NVQ Level 3 & GCSE
- Experience
- Personal Qualities
- Other Job Requirements
Desirable
- Experience of Microsoft Packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
