Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
We are pleased to advertise a fixed term post , to work as part of the administration team and sharing the responsibility for the team workload. To demonstrate own initiative and flexibility in planning your own workload and that of the base; to co-ordinate and provide a comprehensive administrative service to the staff within the department. To act in a professional manner, promoting the organisation and department, answering telephones, arranging training, copy and typing of letters, reports, evaluations and newsletters, filing, ordering of supplies, making appointments and photocopying together with specified duties as outlined in job description
Main duties of the job
To be a key point of contact for the Team and to provide a service where you receive telephone calls and take messages, answering queries, making contact with clients and organisations, using initiative to solve problems within your scope of responsibility and seeking advice where required.
To take bookings over the phone from the public and professionals and to send out confirmation and reminder letters as required
To make and send out appointments following receipt of referrals which includes consulting referral criteria and liaising with patients on receipt of phone call to determine patient's choice of venue, date and time. To liaise with clinics/community organisations to organise times and dates for sessions
To work with colleagues and the wider dietetic team to ensure procedures and systems are efficient and effective
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Job description
Job responsibilities
We are pleased to advertise two posts one full time and one part time .
To work as part of the administration team and sharing the responsibility for the team workload.
For further details on the main responsibilities, please see the attached job description and person specification.
Job description
Job responsibilities
We are pleased to advertise two posts one full time and one part time .
To work as part of the administration team and sharing the responsibility for the team workload.
For further details on the main responsibilities, please see the attached job description and person specification.
Person Specification
Qualifications
Essential
- GCSEs (Including Maths and English) A-C or equivalent
- NVQ 3 or equivalent
- Competent keyboard skills to NVQ2 or EDCL level or equivalent
Desirable
- Having knowledge and understanding RIO (Third party Software)
Experience
Essential
- Clerical experience
- Demonstrates ability to handle people in a courteous and sensitive manner, taking into account their individual needs
Desirable
- Experience of working with the public and professionals
Skills & Knowledge
Essential
- Good verbal and written communication skills
- Ability to set up and maintain filing systems
- Experience of using Microsoft applications (inc. Excel, Outlook and Word)
- Competent to process clerical tasks accurately, with minimal instruction
- Good time management skills
- Understands the importance of confidentiality
Desirable
- Data inputting experience
- Ability to speak a commonly spoken community language
- Awareness of financial procedures (e.g. petty cash and e-procurement)
- Audio and copy typing skills
Personal Qualities
Essential
- An ability to work well with others
- An ability to communicate effectively with people on all levels
- Shows flexibility and initiative in planning workload of self and the wider admin team and welcomes challenges
- Able to make a positive contribution to effective team work
- Reliable,Punctual showing good time management skills
- Demonstrates an understanding of Equal Opportunities
- Demonstrates ability to use initiative and take ownership
- Willing to undertake a range of tasks and activities
- A good command of the English language both verbal and written
Person Specification
Qualifications
Essential
- GCSEs (Including Maths and English) A-C or equivalent
- NVQ 3 or equivalent
- Competent keyboard skills to NVQ2 or EDCL level or equivalent
Desirable
- Having knowledge and understanding RIO (Third party Software)
Experience
Essential
- Clerical experience
- Demonstrates ability to handle people in a courteous and sensitive manner, taking into account their individual needs
Desirable
- Experience of working with the public and professionals
Skills & Knowledge
Essential
- Good verbal and written communication skills
- Ability to set up and maintain filing systems
- Experience of using Microsoft applications (inc. Excel, Outlook and Word)
- Competent to process clerical tasks accurately, with minimal instruction
- Good time management skills
- Understands the importance of confidentiality
Desirable
- Data inputting experience
- Ability to speak a commonly spoken community language
- Awareness of financial procedures (e.g. petty cash and e-procurement)
- Audio and copy typing skills
Personal Qualities
Essential
- An ability to work well with others
- An ability to communicate effectively with people on all levels
- Shows flexibility and initiative in planning workload of self and the wider admin team and welcomes challenges
- Able to make a positive contribution to effective team work
- Reliable,Punctual showing good time management skills
- Demonstrates an understanding of Equal Opportunities
- Demonstrates ability to use initiative and take ownership
- Willing to undertake a range of tasks and activities
- A good command of the English language both verbal and written
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Community Healthcare NHS FT
Address
Birmingham Community Nutrition,Technical Block, First Floor and Annex, Gee Business Centre,Gee Business Centre
Holborn Hill
Birmingham
B7 5JR
Employer's website
https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)
