Job summary
(Interviews will be held on the 18th June 2025)
We are looking for an experienced individual, passionate about volunteering who will be responsible for the recruitment and management of the individual volunteers within BCHC Charity; working closely with the Charity Team and Patient Experience Team to embed the Volunteer's Strategy within Charity initiatives and the wider organisation to have maximum impact on patients, carers and staff who support them.
The individual volunteering offer is being developed alongside the existing corporate volunteer offer and this individual will work closely with the existing volunteer co-ordinator and project manager to strengthen the volunteer offer further across BCHC and the communities we serve.
Main duties of the job
- To support and embed the Volunteer Strategy within BCHC Charity and the wider organisation
- Will be responsible for the management of the charity volunteer programme leading on recruitment, induction, placement, support and retention for volunteers
- Support and contribute to the development and implementation of relevant policies associated with volunteer programmes
- Manage the recruitment process for volunteers, including interviews, completion of documentation, security checks, induction and placement
About us
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Job description
Job responsibilities
- Identify opportunities for volunteer placements across BCHC Charity and the wider organisation and maintain associated spreadsheets
- Motivation of interested parties in the range of opportunities available for volunteers across the organisation
- Communicate with staff in all Divisions to persuade and motivate them to consider the benefits of volunteers
- Liaise and negotiate with external agencies in order to identify potential volunteers
- Be an active member of regional volunteering networks
- To maintain an up to date and accurate spreadsheet of volunteers working in the organisation
- Supervise and accompany volunteers to events relevant to projects where needed
- Liaise with staff across the Trust to identify potential volunteers from within services
- Support volunteers through regular communication with individuals and provide regular updates and refresher training as required
- Undertake annual individual reviews with volunteers and undertake ongoing monitoring performance of volunteers through feedback from the named person in the service area
- Undertake exit interviews
- Provide support and development opportunities as required by individual volunteers
- Plan and arrange an annual celebration event for volunteers, linking directly with the Communications Team about awards and presentations
- Assessment and placement of volunteers, dealing with conduct/ performance/ grievance issues, dealing with complaints
- Research and assess new schemes/ volunteer opportunities, determine funding requirements and develop bids alongside the Charity Team
- Write reports about the volunteer programme with analysis of performance, gaps in provision and proposals for future development
- Create posters, leaflets, newsletters in line with Trust policy and Charity Branding Guidelines
- Undertake satisfaction surveys to understand the impact of volunteers on services, patients and colleagues across the Trust
Job description
Job responsibilities
- Identify opportunities for volunteer placements across BCHC Charity and the wider organisation and maintain associated spreadsheets
- Motivation of interested parties in the range of opportunities available for volunteers across the organisation
- Communicate with staff in all Divisions to persuade and motivate them to consider the benefits of volunteers
- Liaise and negotiate with external agencies in order to identify potential volunteers
- Be an active member of regional volunteering networks
- To maintain an up to date and accurate spreadsheet of volunteers working in the organisation
- Supervise and accompany volunteers to events relevant to projects where needed
- Liaise with staff across the Trust to identify potential volunteers from within services
- Support volunteers through regular communication with individuals and provide regular updates and refresher training as required
- Undertake annual individual reviews with volunteers and undertake ongoing monitoring performance of volunteers through feedback from the named person in the service area
- Undertake exit interviews
- Provide support and development opportunities as required by individual volunteers
- Plan and arrange an annual celebration event for volunteers, linking directly with the Communications Team about awards and presentations
- Assessment and placement of volunteers, dealing with conduct/ performance/ grievance issues, dealing with complaints
- Research and assess new schemes/ volunteer opportunities, determine funding requirements and develop bids alongside the Charity Team
- Write reports about the volunteer programme with analysis of performance, gaps in provision and proposals for future development
- Create posters, leaflets, newsletters in line with Trust policy and Charity Branding Guidelines
- Undertake satisfaction surveys to understand the impact of volunteers on services, patients and colleagues across the Trust
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Evidence of continued professional development
Skills
Essential
- Excellent listening and communication skills
Experience
Essential
- Relevant experience of managing volunteers
- Relevant experience of monitoring, evaluating and producing reports
Desirable
- Relevant experience managing charity volunteers and or volunteers within an NHS structure
Knowledge
Essential
- Knowledge of health and wellbeing issues and services, acquired through training and experience
- Knowledge of best practice in volunteer management
- Knowledge of the law surrounding use of volunteers
- Understanding of Equality and Diversity
- Well-developed analytical and problem solving and ability to assess issues, anticipate and address problems and provide workable solutions
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Evidence of continued professional development
Skills
Essential
- Excellent listening and communication skills
Experience
Essential
- Relevant experience of managing volunteers
- Relevant experience of monitoring, evaluating and producing reports
Desirable
- Relevant experience managing charity volunteers and or volunteers within an NHS structure
Knowledge
Essential
- Knowledge of health and wellbeing issues and services, acquired through training and experience
- Knowledge of best practice in volunteer management
- Knowledge of the law surrounding use of volunteers
- Understanding of Equality and Diversity
- Well-developed analytical and problem solving and ability to assess issues, anticipate and address problems and provide workable solutions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
