Job summary
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested
Please note, this is an internal vacancy and only employees of Birmingham Community Health NHS Foundation Trust (BCHC), Trust Bank and agency staff engaged with BCHC are eligible to apply at this time.
The Team Administrator is an exciting role supporting Central Unplanned Community Nursing Teams with the administrative function that enable clinical care to be delivered in patient homes. The vacancy is full time working 37.5 hours over a 7 day rota and includes weekends and bank holidays. Current hours will be between 0800-1800 with the plan to move to 0800-2000 as part of service transformation.
Main duties of the job
To provide a comprehensive administrative support to the Integrated Multi-Disciplinary Team including typing of letters, minutes of meetings and other documentation. Implement and maintain central filing systems for patient records, patient information, care plan documentation and staff documentation. Undertake office duties such as photocopying and replenishing information as required by the District Nurses. Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
IMPORTANT
Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
Job description
Job responsibilities
To provide a comprehensive administrative support to the Team including typing of letters, minutes of meetings and other documentation. Implement and maintain central filing systems for patient records, patient information, care plan documentation and staff documentation. Use of systems including microsoft word, outlook and excel aswell as other NHS systems including RIO, ESR, CIF, Healthroster and stock ordering systems.
Undertake office duties such as photocopying and replenishing information as required by the team.
Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.
Part of the interview process will include an English and Maths Test.
Job description
Job responsibilities
To provide a comprehensive administrative support to the Team including typing of letters, minutes of meetings and other documentation. Implement and maintain central filing systems for patient records, patient information, care plan documentation and staff documentation. Use of systems including microsoft word, outlook and excel aswell as other NHS systems including RIO, ESR, CIF, Healthroster and stock ordering systems.
Undertake office duties such as photocopying and replenishing information as required by the team.
Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.
Part of the interview process will include an English and Maths Test.
Person Specification
Qualifications
Essential
- GCSE English Grade C or above or equivalent/or equivalent experience GCSE Maths Grade C or above or equivalent/or equivalent experience
- ECDL or equivalent IT qualification
- NVQ Level 3, Diploma or equivalent experience.
Experience
Essential
- Able to work to deadlines
- Experience of Microsoft Word, Excel and Outlook
- Previous experience of administration and clerical work
Desirable
- Experience of filing systems
Skills
Essential
- Ability to communicate to a high level with a wide range of people
- Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
- Proven Customer Care skills.
- Ability to handle people in a courteous and sensitive manner, taking into account individual needs
- Able to multitask, prioritise workload & use own initiative and good time management skills
- Understanding & commitment to equal opportunities
- High level written communication skills
- Understanding of the importance of confidentiality and the Data Protection Act
Desirable
- Ability to set up and maintain filing systems
- Copy Typing skills
- Knowledge of Rio
Personal Qualities
Essential
- Ability to work effectively as a team member
- Ability to make a positive contribution to effective team work
- Reliable and punctual showing good time management skills
- Demonstrates ability to use initiative and take ownership
- Willing to undertake a range of tasks and activities
- Shows flexibility and initiative in planning workload
Desirable
- Able to travel across the city
Person Specification
Qualifications
Essential
- GCSE English Grade C or above or equivalent/or equivalent experience GCSE Maths Grade C or above or equivalent/or equivalent experience
- ECDL or equivalent IT qualification
- NVQ Level 3, Diploma or equivalent experience.
Experience
Essential
- Able to work to deadlines
- Experience of Microsoft Word, Excel and Outlook
- Previous experience of administration and clerical work
Desirable
- Experience of filing systems
Skills
Essential
- Ability to communicate to a high level with a wide range of people
- Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
- Proven Customer Care skills.
- Ability to handle people in a courteous and sensitive manner, taking into account individual needs
- Able to multitask, prioritise workload & use own initiative and good time management skills
- Understanding & commitment to equal opportunities
- High level written communication skills
- Understanding of the importance of confidentiality and the Data Protection Act
Desirable
- Ability to set up and maintain filing systems
- Copy Typing skills
- Knowledge of Rio
Personal Qualities
Essential
- Ability to work effectively as a team member
- Ability to make a positive contribution to effective team work
- Reliable and punctual showing good time management skills
- Demonstrates ability to use initiative and take ownership
- Willing to undertake a range of tasks and activities
- Shows flexibility and initiative in planning workload
Desirable
- Able to travel across the city
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
