Band 4 Learning & Development Programme Coordinator

Job responsibilities

To lead, plan and co-ordinate training events and courses for Learning and Development Programme Team as directed by Learning and Development Programme Lead.The post holder is expected to manage their own workload and that of the L & D Administration Team, work on their own initiative and problem solve.

To provide a wide range of administrative support to the section of the Department in which they work.To provide PA support to Programme Lead.

Responsible for

Day to day line management for the L & D Administration Team.Facilitate induction and any other mandatory training progammes.Responsible for maintaining office supplies and refreshments supplies for training and ordering when necessary.

Main duties

Taking action on routine tasks and complete administrative/ support matters, including reviewing and amending course content.

Compiling event programmes, in line with policies, preparing presentations, photocopying, compiling delegate packs and other materials as guided by Trainers within workstream.

Liaise with Training Providers and Training Administrators including those from outside agencies involved in health education and training.

Manage feedback and complaints from customers and seek to resolve issues in a proactive and customer orientated manner. This may require tact or persuasive skills or there may be barriers to understanding.

Research appropriate interventions in response to customer needs and make recommendations for improvements.

Produce information in accessible forms taking account of the diverse needs of customers and learners.

Analyse and monitor evaluation and attendance at training events within work programme, producing reports monthly.

Responsible for data entry, text processing or storage of data compiled by others.

Arranging, confirming and monitoring conference events, formal/ informal meetings and appointments, to include suitable venue bookings when required.

To facilitate at meetings and conferences as and when required.

Responsible for maintaining office equipment and logging call with Estates regarding office issues, e.g. photocopiers/ printers etc.

As a member of the L & D Department, to attend and participate in meetings including contribution to discussion and assisting other team members as and when required to meet Departmental priorities and deadlines.

Implements policies or processes for own work area. Taking an active role in working groups and proposing changes to working practices or procedures that may impact on Trusts procedures and work programmes within L & D.

Diary management of staff in work programme in order to schedule and re-schedule Training Programmes and meetings as necessary.

Occasional minute taking.

To co-ordinate, monitor and problem solve scheduling of training activity for the work programme.

To follow agreed branding and formatting of materials and customer service standards within the L & D Department.

To support staff in accessing e-learning where appropriate.

Management and Leadership Responsibilities

1. Develop and empower all members of your team to perform to high standards and innovate.

2. Ensure supportive staff management arrangements are in place and carry out appraisals/ personal development reviews (PDRs) for direct reports. Ensure all staff in your team/s have annual PDRs resulting in specific objectives and effective personal development plans.

3. Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality objective are included in PDRs.

4. Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and Learning for staff.

To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/ copying and reducing water usage, reporting faults and heating/ cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Responsible for ensuring identified training and development is undertaken appropriate to the postholders role.

Qualifications

Essential

• Educated to A level or equivalent
• Computer literacy at ECDL or equivalent
• NVQ Level 3 in Business Administration or equivalent
• Customer Service Training

Desirable

• Educated to degree level or equivalent

Experience

Essential

• Experience of administering a complex series of events
• Relevant experience of working in a busy customer focused office environment
• Experience of a customer service orientated environment
• Diary management
• Experience of managing a team

Desirable

• Experience of a Learning & Development environment
• Experience of working within the NHS

Skills

Essential

• Knowledge of administration systems
• Working knowledge of MS Office packages including word processing, spreadsheets, databases etc.
• Ability to work on own initiative and problem
• High level of skill in planning, prioritising and organising work of self and others
• Excellent planning/ diary management skills
• Ability to work to tight deadlines
• Understanding of Equality and Diversity

Personal Qualities

Essential

• Have a logical and systematic approach to work, and ability to work accurately to strict deadlines
• A strong commitment to high quality standards in all aspects of business support administration processes
• Shows a high degree of awareness towards the needs of customers
• Innovative and imaginative in resolving problems
• Approachable, good communication and interpersonal skills
• Team player/ Flexible/ Resilient
• Works well under pressure and with conflicting priorities
• An excellent telephone manner/ Professional courteous approach
• Highly motivated and able to motivate others

Other

Essential

• Ability to travel across Trust sites
• Ability to transfer small loads/ office supplies/ equipment etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).