Job summary
0 - 19 Services has a fantastic opportunity for an Interim Service Manager who wants to be a part of developing a new management team, focussed on delivering safe, high-quality care in the community to children, young people, and families across Birmingham. This role will predominantly be working with the 0 - 5 Birmingham Forwards Steps portfolio.
It is important to us as a team that our management practice and delivery of care reflects the core values of our organisation and that we are caring, open, respectful, responsible, and inclusive and support the Division in being a 'Great Place to Work'.
The post-holder will be primarily responsible for the operational management and service improvement of services working with the Service Clinical Manager to contribute to the overall performance of the Group.
This Interim role will run up to the end of October 2025 and the post is open for applicants as a secondment or fixed term position.
Main duties of the job
The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.
The role involves working in partnership with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe services listed within appendix 1, against agreed outcome measures, service level agreements, activity and financial targets.
The Service Manager will, along with the Service Clinical Manager / Matron lead on the development of relevant services and see that they contribute to the performance of the Division overall.
The Service Manager will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a "Great Place to Work".
The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager.
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Successful applicants will undertake a robust induction package into the trust, the service and role. The induction package will be bespoke to their needs and include training and development plan that will support them in undertaking the role. The Group Manager will work with you regarding your ongoing development and ensure regular management supervision is embedded into your work plan
Job description
Job responsibilities
To provide operational leadership for the Service with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity and financial.
To provide strong visible, inclusive and compassionate leadership across theService. In partnership with Divisional colleagues, to constantly review and improve theservice(s), taking into account local and national guidelines and guidancefrom professional leads To ensure that effective strategies are in place for the Service and that keyelements of the service are joined up within Divisional business plans. To ensure that the Service manages its expenditure within the agreeddelegated budget and contribute towards the financial management of theDivision ensuring any opportunities for increased efficiency are realised inliaison with the Service Clinical Manager/Lead Matron. To lead on the development of productivity and efficiency outcomes for theService and the implementation of robust Cost Improvement Plans (CIP). To lead on the demand and capacity profiling across the services within theService, ensuring workforce plans reflect the demand profile and appropriatedelivery of the required activity. To ensure processes and systems are in place to monitor the performanceand activity of Service(s) listed in Appendix 1. In collaboration with the Service Clinical Manager / Matron promote effectivestructures and processes and a culture of delivery and collective working andensure robust communication systems exist for the dissemination ofinformation to Teams. The post holder will support the Divisional on call rota where requested To work in conjunction with Information colleagues to introduce systems thatensure the collection and analysis of complex data for continuousperformance measurement of services within the Service To lead on developing Divisional reports and presentations to provideoperational assurance at various committees and Trust-wide meetings whererequired.
Job description
Job responsibilities
To provide operational leadership for the Service with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity and financial.
To provide strong visible, inclusive and compassionate leadership across theService. In partnership with Divisional colleagues, to constantly review and improve theservice(s), taking into account local and national guidelines and guidancefrom professional leads To ensure that effective strategies are in place for the Service and that keyelements of the service are joined up within Divisional business plans. To ensure that the Service manages its expenditure within the agreeddelegated budget and contribute towards the financial management of theDivision ensuring any opportunities for increased efficiency are realised inliaison with the Service Clinical Manager/Lead Matron. To lead on the development of productivity and efficiency outcomes for theService and the implementation of robust Cost Improvement Plans (CIP). To lead on the demand and capacity profiling across the services within theService, ensuring workforce plans reflect the demand profile and appropriatedelivery of the required activity. To ensure processes and systems are in place to monitor the performanceand activity of Service(s) listed in Appendix 1. In collaboration with the Service Clinical Manager / Matron promote effectivestructures and processes and a culture of delivery and collective working andensure robust communication systems exist for the dissemination ofinformation to Teams. The post holder will support the Divisional on call rota where requested To work in conjunction with Information colleagues to introduce systems thatensure the collection and analysis of complex data for continuousperformance measurement of services within the Service To lead on developing Divisional reports and presentations to provideoperational assurance at various committees and Trust-wide meetings whererequired.
Person Specification
Qualifications
Essential
- Degree level education or equivalent experience
- Evidence of continuous professional development
Experience
Essential
- Significant relevant experience working at senior management level
- Significant experience of managing budgets within financial constraints/targets
- Significant experience of and exposure to performance setting and monitoring
- Significant experience of line managing staff/teams
- Experience in preparing reports to be presented to senior level stakeholders and committees
- Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues
Skills/Knowledge
Essential
- Demonstrable knowledge of governance of financial targets/service delivery
- Robust understanding of Equality, Diversity and Inclusion and the ability to lead improvements for both patients and the workforce
Personal Qualities
Essential
- Proven leadership skills; strong, inclusive leadership style
Other Job Requirements
Essential
- Ability to be independently mobile to travel across the Trust area
Person Specification
Qualifications
Essential
- Degree level education or equivalent experience
- Evidence of continuous professional development
Experience
Essential
- Significant relevant experience working at senior management level
- Significant experience of managing budgets within financial constraints/targets
- Significant experience of and exposure to performance setting and monitoring
- Significant experience of line managing staff/teams
- Experience in preparing reports to be presented to senior level stakeholders and committees
- Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues
Skills/Knowledge
Essential
- Demonstrable knowledge of governance of financial targets/service delivery
- Robust understanding of Equality, Diversity and Inclusion and the ability to lead improvements for both patients and the workforce
Personal Qualities
Essential
- Proven leadership skills; strong, inclusive leadership style
Other Job Requirements
Essential
- Ability to be independently mobile to travel across the Trust area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
