Job summary
Do you have a passion for the development of new processes, support service transformation and implementing significant service redesign and support with new operational procedures that will improve the performance of administrative systems? Do you have a passion for project and change management? Are you driven and dedicated? If you've answered yes, then this opportunity may be for you.
We are looking for an enthusiastic and focused Business Support Manager to join the General Management Administrative Team with responsibility for the administrative functions of the division. The post holder will also focus on specific projects and programmes within the new clinical group operational teams and will support change management processes for IT systems within the division and will take the lead role and oversight in supporting the development, testing and implementation of such systems.
Main duties of the job
The post holder will manage the administrative functions of the Dental Services Division ensuring the provision of a daily service is maintained by the Clinical Groups and the General Management and Nursing Administrative Teams. To oversee and support with the management and transformation of key administrative functions of the Dental Division to enable the efficient delivery of services to patients, Clinical Group Operational Teams, and members of the Divisional Senior Leadership Team. To develop and support the implementation of key transformation programmes and significant complex work streams of programmes within Clinical Group Operational Teams as directed by the Group Service Manager or Service Manager. Participate in the strategic planning, identifying interdependencies across projects/functions and bring together the outputs and outcomes.Reporting and presenting periodic updates to the Service Manager and the Clinical Group Leadership Team on the progress of transformation projects and work streams.The post holder will develop and maintain a high standard of administrative support and customer care across the Division.
About us
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
IMPORTANTPlease ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.Please ensure all sections of the application form are completed fully.
Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.
Job description
Job responsibilities
The management of effective administrative services across the Division ensuring the highest level of customer service is provided and relevant systems, processes and procedures are being undertaken efficiently and effectively, by auditing administrative services. The continuous review of Divisional wide administrative services using customer and other relevant feedback, subsequently planning, and making changes as appropriate. Preparing timely and appropriate reports for the Service Manager and the Group Service Manager on a monthly basis and/or as required. The day-to-day management of relevant budgets as delegated by the Group Service Manager. Ensuring that education and training for administrative staff is undertaken, as appropriate, in accordance with Trust policies and procedures.
Job description
Job responsibilities
The management of effective administrative services across the Division ensuring the highest level of customer service is provided and relevant systems, processes and procedures are being undertaken efficiently and effectively, by auditing administrative services. The continuous review of Divisional wide administrative services using customer and other relevant feedback, subsequently planning, and making changes as appropriate. Preparing timely and appropriate reports for the Service Manager and the Group Service Manager on a monthly basis and/or as required. The day-to-day management of relevant budgets as delegated by the Group Service Manager. Ensuring that education and training for administrative staff is undertaken, as appropriate, in accordance with Trust policies and procedures.
Person Specification
Qualifications / Training
Essential
- Degree level or equivalent
- Typewriting RSA 2 qualification or equivalent
- Evidence of continuous professional development
Experience
Essential
- Significant experience of office management
- Experience of managing others
- Demonstrate both significant managerial and proven strong clerical skills.
- Excellent knowledge and understanding of a full range of administrative procedures acquired through training and experience
- Excellent IT skills and competent in the use of Microsoft office
- Competent in arranging in meetings, developing agenda and papers, timely circulation and comprehensive accurate minute taking
- Excellent decision making and problem solving skills
- Ability to delegate effectively
- Ability to demonstrate the capability to operate, lead and deliver a well organised, structured administrative service.
- Ability to relate to the public and staff in a professional and courteous manner and to demonstrate outstanding customer care.
- Ability to operate with the minimum of supervision, to organise and prioritise tasks, to ensure work is timely and delivered to a very high standard.
- Ability to work accurately under pressure and to tight deadlines.
- Demonstrate innovative and creative solutions to issues and be motivated to effect change to improve working procedures.
Desirable
- Experience of managing budgets.
Personal Qualities
Essential
- Adaptable and able to work as part of a team.
- Confident and enthusiastic in approach.
Other Job Requirements
Essential
- Ability to meet the travel requirements of role.
Person Specification
Qualifications / Training
Essential
- Degree level or equivalent
- Typewriting RSA 2 qualification or equivalent
- Evidence of continuous professional development
Experience
Essential
- Significant experience of office management
- Experience of managing others
- Demonstrate both significant managerial and proven strong clerical skills.
- Excellent knowledge and understanding of a full range of administrative procedures acquired through training and experience
- Excellent IT skills and competent in the use of Microsoft office
- Competent in arranging in meetings, developing agenda and papers, timely circulation and comprehensive accurate minute taking
- Excellent decision making and problem solving skills
- Ability to delegate effectively
- Ability to demonstrate the capability to operate, lead and deliver a well organised, structured administrative service.
- Ability to relate to the public and staff in a professional and courteous manner and to demonstrate outstanding customer care.
- Ability to operate with the minimum of supervision, to organise and prioritise tasks, to ensure work is timely and delivered to a very high standard.
- Ability to work accurately under pressure and to tight deadlines.
- Demonstrate innovative and creative solutions to issues and be motivated to effect change to improve working procedures.
Desirable
- Experience of managing budgets.
Personal Qualities
Essential
- Adaptable and able to work as part of a team.
- Confident and enthusiastic in approach.
Other Job Requirements
Essential
- Ability to meet the travel requirements of role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
