Job summary
This is an exciting opportunity to join a well established and pro-active Digital Skills Training Team as a Digital Skills Training and Support Officer.
The post holder provides administrative support to the Digital Skills Training Team acting as the first point of contact for training enquiries received via online forms, email and telephone.
We are looking for a self motivated, flexible person with a can-do attitude and an eye for detail. The ideal candidate will have excellent communication skills, embrace change, enjoy a challenge, and have a good working knowledge of Microsoft Office.
Please note the role is primarialy office based at Gee House, the post holder will be required to work from the office with occasional home working.
Main duties of the job
Main duties of the job are to:
- Assist the Digital Skills Training Manager in the Department's administration duties
- Communicate effectively with team colleagues, internal BCHC staff and external agencies
- Deal directly and pro-actively with all correspondence, including matters which are confidential or sensitive
- Work independently to resolve day to day issues
- Monitor and amend (where required) staff records on the ESR system
- Manage issues arising within the Department ensuring they are dealt with effectively, efficiently and appropriately
About us
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Job description
Job responsibilities
Please refer to attached Job Description and Personal Specification documents for full details of the main duties and responsibilities.
The post holder willwork with an experienced team of Digital Skills Trainers to support with the provision of an efficient Digital Skills training service to the Trust.
They will be responsible for supporting the day to day running of the Digital Skills Training team, handling training requests and bookings effectively and efficiently and for maintaining and updating accurate training records.
Job description
Job responsibilities
Please refer to attached Job Description and Personal Specification documents for full details of the main duties and responsibilities.
The post holder willwork with an experienced team of Digital Skills Trainers to support with the provision of an efficient Digital Skills training service to the Trust.
They will be responsible for supporting the day to day running of the Digital Skills Training team, handling training requests and bookings effectively and efficiently and for maintaining and updating accurate training records.
Person Specification
Qualifications & Training
Essential
- I.T. qualification e.g.: ECDL/ RSA/ OCR or equivalent experience in using Microsoft applications
- Educated to O Level/ GCSE standard with Grades C and above in Maths and English or equivalent
Desirable
- Willingness to undertake further training as the role develops
Experience
Essential
- Significant experience of working in a similar position or equivalent
- A high standard of proven administration skills with ability to input accurate information onto databases
- Strong communication skills at all levels
- Experience of delivering delicate information which will require tact and diplomacy
- Advanced experience of using Microsoft Word and Excel
Desirable
- Health service background desirable
Skills & Knowledge
Essential
- Good working knowledge of Microsoft Office
- Ability to go talk through training problem areas with users on a 1-1 basis and also by telephone
- Experience in delivering delicate information to users
- Ability to build effective working relationships at all levels
- Ability to work to tight deadlines and prioritise own workload
- Ability to work both individually and as part of a Team
- Strong organisational skills
- High level of accuracy
- Ability to achieve high degree of accuracy in a pressurised environment
- Capable of managing time effectively and with flexibility with little or no supervision
- To work on own initiative
Personal Qualities
Essential
- Flexible approach
- Self motivated
Desirable
- Outgoing and approachable
- Enjoys a challenge
- Embraces change
- Empathetic to others
Person Specification
Qualifications & Training
Essential
- I.T. qualification e.g.: ECDL/ RSA/ OCR or equivalent experience in using Microsoft applications
- Educated to O Level/ GCSE standard with Grades C and above in Maths and English or equivalent
Desirable
- Willingness to undertake further training as the role develops
Experience
Essential
- Significant experience of working in a similar position or equivalent
- A high standard of proven administration skills with ability to input accurate information onto databases
- Strong communication skills at all levels
- Experience of delivering delicate information which will require tact and diplomacy
- Advanced experience of using Microsoft Word and Excel
Desirable
- Health service background desirable
Skills & Knowledge
Essential
- Good working knowledge of Microsoft Office
- Ability to go talk through training problem areas with users on a 1-1 basis and also by telephone
- Experience in delivering delicate information to users
- Ability to build effective working relationships at all levels
- Ability to work to tight deadlines and prioritise own workload
- Ability to work both individually and as part of a Team
- Strong organisational skills
- High level of accuracy
- Ability to achieve high degree of accuracy in a pressurised environment
- Capable of managing time effectively and with flexibility with little or no supervision
- To work on own initiative
Personal Qualities
Essential
- Flexible approach
- Self motivated
Desirable
- Outgoing and approachable
- Enjoys a challenge
- Embraces change
- Empathetic to others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
