Job summary
We are seeking a passionate and experienced leader to join our MSK Team on a 12-month part time secondment as Service Manager. This is an exciting opportunity for a driven and organised individual to take a key role in the day-to-day operational management of the MSK Service whilst supporting the Clinical Team in the delivery of excellent patient care and driving service development and improvement.
We are looking for individuals who have experience in line managing teams including sickness & well being management, key performance monitoring, recruitment and on-boarding. Applicants must have experience of capacity & demand modelling including staffing, estates and clinic utilisation. They should be able to demonstrate experience of budget management, waiting list management and delivering on activity targets whilst being well versed in data analysis and report creation. The suitable candidate should have experience of risk management and dealing with incidents and complaints.
Main duties of the job
Main duties also include:
Providing operational leadership in partnership with the Clinical Leads to deliver high-quality, safe clinical services.
Overseeing resource allocation, rota management and workforce planning across the service.
Monitoring service performance, provide operational assurance and prepare reports for senior stakeholders and committees.
Developing and implementing service improvement strategies and Cost Improvement Plans (CIP).
Managing the service budget effectively, meeting financial and activity targets and ensuring efficiency.
Ensuring effective risk management and governance arrangements are in place, promoting a culture of continuous service review and safe practice.
Contributing to the Trust's overall performance through strategic planning and development of service activities.
Establishing strong working relationships with divisional colleagues, clinical staff and external commissioners.
About us
You will be part of a supportive and inclusive environment that emphasises compassionate leadership and collaborative teamwork. The MSK Service works closely with Divisional colleagues to deliver safe, high-quality care for patients. The Trust is committed to being a "Great Place to Work," with a focus on staff development, well-being, and promoting equality, diversity and inclusion. This role will enable you to actively participate in the Trust's vision to provide outstanding healthcare services.
Job description
Job responsibilities
Please see attached the Job Description and Personal Specification for full details and main responsibilities.
Job description
Job responsibilities
Please see attached the Job Description and Personal Specification for full details and main responsibilities.
Person Specification
Qualifications / Training
Essential
- Degree Level Education
- Evidence of CPD
Experience
Essential
- Significant relevant experience working in a leadership role
- Experience of managing budgets within financial constraints/targets
- Significant experience of and exposure to performance setting and monitoring
- Significant experience of line managing staff/teams
- Experience in preparing reports to be presented to senior level stakeholders
- Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues
Skills & Knowledge
Essential
- Demonstrable knowledge of governance of financial targets/service delivery
- Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
- Knowledge of workforce planning, recruitment and retention
- Ability to work under significant pressure and to demanding timescales
- Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
Personal Qualities
Essential
- Strong influencing and persuasion skills
- Ability to prioritise and meet tight deadlines
Person Specification
Qualifications / Training
Essential
- Degree Level Education
- Evidence of CPD
Experience
Essential
- Significant relevant experience working in a leadership role
- Experience of managing budgets within financial constraints/targets
- Significant experience of and exposure to performance setting and monitoring
- Significant experience of line managing staff/teams
- Experience in preparing reports to be presented to senior level stakeholders
- Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues
Skills & Knowledge
Essential
- Demonstrable knowledge of governance of financial targets/service delivery
- Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
- Knowledge of workforce planning, recruitment and retention
- Ability to work under significant pressure and to demanding timescales
- Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
Personal Qualities
Essential
- Strong influencing and persuasion skills
- Ability to prioritise and meet tight deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).