Job summary
Job overview
Professional Development Administrative Coordinator
An exciting opportunity has arisen for a creative and innovative individual, with a passion for Clinical Education, to join the Professional Development team in a full-time substantive post. This post will be the administration coordinator focusing on the clinical training workstream within the department.
The role will involve planning and coordinating clinical training events and courses for professional development functions, including coordinating activities with other professional agencies.
You would be responsible in undertaking all administrative functions for the clinical training workstreams and training needs across the trust as well as supervising the Band 3 administrators and an apprenticeship administrator.
Main duties of the job
Main duties of the job
You will:
- To work with the Professional Development Managers and Administration Manager to ensure that clinical training programmes are provided as required including monitoring and supporting the review and amendment of course content as required.
- Liaise with Administration Manager, Education and Training Administrators, in order to clarify specific needs around the delivery of training programmes on a regular basis, such as venue size, group sizes, equipment needed, number of training sessions required to meet demand and contractual requirements.
- Produce information in accessible forms taking account of the diverse needs of customers and learners, including emails, letters, workbooks, presentations, handouts and spreadsheets.
- Record, analyse and monitor evaluations, attendance and other data, producing reports as required.
- To work with the Administration Manager in arranging, confirming and monitoring conference events, formal/ informal meetings and appointments, to include suitable venue bookings when required
- To manage the process for booking clinical training subjects to ensure that training spaces are effectively utilised, promoting spaces to staff target audiences in a timely manner via Virtual Campus, weekly staff e-brief and distribution lists.
- To co-ordinate, monitor and problem solve scheduling of training activity where Trainers are off sick, liaising with the appropriate manager to reduce cancellations of training.
About us
Working for our organisation
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
IMPORTANT
Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Job description
Job responsibilities
Detailed job description and main responsibilities
You will be working in partnership with your colleagues within the Professional Development team and with key individuals within the divisions and external training organizations.
For further details, please see the attached Job Description and Person Specification document.
Person Specification
Qualifications and Training
Essential Criteria:
- Educated to GCSE level, Grade C or above or equivalent in Maths and EnglishComputer literacy at ECDL or equivalent
-
Computer literacy at ECDL or equivalent
-
NVQ Level 3 qualification in Business Administration or equivalent
-
NVQ Customer Service Level 3 or equivalent
Experience
Essential Criteria:
- Relevant experience of organising and facilitating event.
- Relevant experience of creating and maintaining databases and spreadsheets
- Relevant experience of a training environment
- Relevant experience of a customer service orientated environment
- Relevant experience of using a centralised recording system e.g. Oracle Learning Management (OLM), Virtual Campus
- Relevant experience of working in a supervisory capacity and willing to work towards a first level line management qualification
Skills & Knowledge
Essential Criteria:
- Understanding of Equality and Diversity
- Knowledge of administration systems
- Working knowledge of MS Office packages including Word, Excel, PowerPoint, Outlook etc.
- Ability to work on own initiative and problem solve
- Ability to develop and sustain partnerships working acrossorganisational boundaries
- High level of skill in planning, prioritising and organising work of self and others
- Excellent planning/ diary management skills
- Good communication and interpersonal skills
Personal Qualities
Essential Criteria:
- Ability to work accurately to strict deadlines
- Shows a high degree of awareness towards the needs of customers
- Works well under pressure and with conflicting priorities
- Approachable
- Ability to work as part of a team
- Flexible attitude to work
Job description
Job responsibilities
Detailed job description and main responsibilities
You will be working in partnership with your colleagues within the Professional Development team and with key individuals within the divisions and external training organizations.
For further details, please see the attached Job Description and Person Specification document.
Person Specification
Qualifications and Training
Essential Criteria:
- Educated to GCSE level, Grade C or above or equivalent in Maths and EnglishComputer literacy at ECDL or equivalent
-
Computer literacy at ECDL or equivalent
-
NVQ Level 3 qualification in Business Administration or equivalent
-
NVQ Customer Service Level 3 or equivalent
Experience
Essential Criteria:
- Relevant experience of organising and facilitating event.
- Relevant experience of creating and maintaining databases and spreadsheets
- Relevant experience of a training environment
- Relevant experience of a customer service orientated environment
- Relevant experience of using a centralised recording system e.g. Oracle Learning Management (OLM), Virtual Campus
- Relevant experience of working in a supervisory capacity and willing to work towards a first level line management qualification
Skills & Knowledge
Essential Criteria:
- Understanding of Equality and Diversity
- Knowledge of administration systems
- Working knowledge of MS Office packages including Word, Excel, PowerPoint, Outlook etc.
- Ability to work on own initiative and problem solve
- Ability to develop and sustain partnerships working acrossorganisational boundaries
- High level of skill in planning, prioritising and organising work of self and others
- Excellent planning/ diary management skills
- Good communication and interpersonal skills
Personal Qualities
Essential Criteria:
- Ability to work accurately to strict deadlines
- Shows a high degree of awareness towards the needs of customers
- Works well under pressure and with conflicting priorities
- Approachable
- Ability to work as part of a team
- Flexible attitude to work
Person Specification
Qualifications
Essential
- Educated to GCSE level, Grade C or above or equivalent in Maths and English
- Computer literacy at ECDL or equivalent
- NVQ Level 3 qualification in Business Administration or equivalent
- NVQ Customer Service Level 3 or equivalent
Experience
Essential
- Relevant experience of organising and facilitating events
- Relevant experience of creating and maintaining databases and spreadsheets
- Relevant experience of a training environment
- Relevant experience of a customer service orientated environment
- Relevant experience of using a centralised recording system e.g. Oracle Learning Management (OLM), Virtual Campus
- Relevant experience of working in a supervisory capacity and willing to work towards a first level line management qualification
Desirable
- Relevant experience of working within the NHS
skills/knowledge
Essential
- Understanding of Equality and Diversity
- Knowledge of administration systems
- Working knowledge of MS Office packages including Word, Excel, PowerPoint, Outlook etc.
- Ability to work on own initiative and problem solve
- Ability to develop and sustain partnerships working across organisational boundaries
- High level of skill in planning, prioritising and organising work of self and others
- Excellent planning/ diary management skills
- Good communication and interpersonal skills
Personal Qualities
Essential
- Ability to work accurately to strict deadlines
- Shows a high degree of awareness towards the needs of customers
- Works well under pressure and with conflicting priorities
- Approachable
- Ability to work as part of a team
- Flexible attitude to work
Person Specification
Qualifications
Essential
- Educated to GCSE level, Grade C or above or equivalent in Maths and English
- Computer literacy at ECDL or equivalent
- NVQ Level 3 qualification in Business Administration or equivalent
- NVQ Customer Service Level 3 or equivalent
Experience
Essential
- Relevant experience of organising and facilitating events
- Relevant experience of creating and maintaining databases and spreadsheets
- Relevant experience of a training environment
- Relevant experience of a customer service orientated environment
- Relevant experience of using a centralised recording system e.g. Oracle Learning Management (OLM), Virtual Campus
- Relevant experience of working in a supervisory capacity and willing to work towards a first level line management qualification
Desirable
- Relevant experience of working within the NHS
skills/knowledge
Essential
- Understanding of Equality and Diversity
- Knowledge of administration systems
- Working knowledge of MS Office packages including Word, Excel, PowerPoint, Outlook etc.
- Ability to work on own initiative and problem solve
- Ability to develop and sustain partnerships working across organisational boundaries
- High level of skill in planning, prioritising and organising work of self and others
- Excellent planning/ diary management skills
- Good communication and interpersonal skills
Personal Qualities
Essential
- Ability to work accurately to strict deadlines
- Shows a high degree of awareness towards the needs of customers
- Works well under pressure and with conflicting priorities
- Approachable
- Ability to work as part of a team
- Flexible attitude to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
