Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
The post holder will provide excellent customer service under the supervision of the Facilities Supervisor - Catering, delivering an efficient and professional catering service at all times
The post holder will assist in the preparation and service of meals and beverages to patients, staff and visitors throughout Trust owned properties including wards and will operate a cash register when required.
Attention is drawn to the responsibility of all employees to take reasonable care for the health and safety of themselves and other people who may be affected by their actions at work.
Birmingham Community Healthcare NHS Foundation Trust is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race and disability.
The Trust operates a No Smoking policy
Whilst the post holder will be based at Moseley Hall Hospital, West Heath Hospital or Birmingham Dental Hospital this is a Trust wide appointment and travel around the Trust may be required.
Main duties of the job
To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements
Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
Support patient meal services, by loading bulk trolleys or ward level service of meals.
Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
To undertake deep clean of all catering equipment within the department.
Adhering to Food Hygiene Standards and Trust policy and procedures.
Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores. Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
About us
IMPORTANT
Pleaseensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Job description
Job responsibilities
To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements
Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
Support patient meal services, by loading bulk trolleys or ward level service of meals.
Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
To undertake deep clean of all catering equipment within the department.
Adhering to Food Hygiene Standards and Trust policy and procedures.
Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores. Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.
To answer and resolve telephone queries and respond to requests from departments accurately and efficiently.
Demonstrates role requirements to new starters.
To be responsible for setting up meeting rooms and preparing food for special functions, including the preparation of beverages and buffet items, and then following this clearing of the venue and washing up as required ensuring all items are returned to the restaurant.
To wash up ward level patient equipment when required.
To dispose of all waste food and refuse in a hygienic manner and in accordance with the Trust Waste Management Policy.
To prepare servery area and restaurant prior to service to ensure that all areas and display counters are attractively and properly presented at the start of the service and are replenished throughout the opening times.
To prepare refrigerated commodities.
To ensure that all the appropriate service equipment, crockery, condiments and garnishes are available prior to and throughout the services times.
To operate the cash register and to accept and process payments for meals and cash up under the direction of the Facilities Supervisor Catering.
To complete all relevant control documents including daily HACCP records.
To keep the front of the house restaurant clean and tidy throughout the shift, by clearing and cleaning tables, ensuring that washing up is promptly taken to wash up area and then washed if required.
To carry out all duties adhering to manual handling procedures.
On occasion work without supervision and make work place decisions in the absence of the Facilities Supervisor Catering.
To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.
Job description
Job responsibilities
To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements
Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
Support patient meal services, by loading bulk trolleys or ward level service of meals.
Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
To undertake deep clean of all catering equipment within the department.
Adhering to Food Hygiene Standards and Trust policy and procedures.
Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores. Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.
To answer and resolve telephone queries and respond to requests from departments accurately and efficiently.
Demonstrates role requirements to new starters.
To be responsible for setting up meeting rooms and preparing food for special functions, including the preparation of beverages and buffet items, and then following this clearing of the venue and washing up as required ensuring all items are returned to the restaurant.
To wash up ward level patient equipment when required.
To dispose of all waste food and refuse in a hygienic manner and in accordance with the Trust Waste Management Policy.
To prepare servery area and restaurant prior to service to ensure that all areas and display counters are attractively and properly presented at the start of the service and are replenished throughout the opening times.
To prepare refrigerated commodities.
To ensure that all the appropriate service equipment, crockery, condiments and garnishes are available prior to and throughout the services times.
To operate the cash register and to accept and process payments for meals and cash up under the direction of the Facilities Supervisor Catering.
To complete all relevant control documents including daily HACCP records.
To keep the front of the house restaurant clean and tidy throughout the shift, by clearing and cleaning tables, ensuring that washing up is promptly taken to wash up area and then washed if required.
To carry out all duties adhering to manual handling procedures.
On occasion work without supervision and make work place decisions in the absence of the Facilities Supervisor Catering.
To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.
Person Specification
Qualifications & Training
Essential
- GCSE's or equivalent or good basic education
- Level 2 Food Hygiene Certificate or must be completed within first month of appointment
Desirable
- NVQ Level 2 Customer Service or willingness to work towards
Experience
Essential
- Relevant catering experience
Skills & Knowledge
Essential
- Basic knowledge of food hygiene / control of substances hazardous to health / hazard analysis and critical control points
- Manual handling skills
- Cash handling skills
- Basic computer skills
- Be able to communicate information effectively to patients, staff and visitors
Personal Qualities
Essential
- Ability to work as part of a team and follow instructions
- Be able to make decisions in the absence of supervision
- Physically able to work in a hot and cold environment
- Physically able to push and pull catering equipment
- Physically able to twist turn bend stretch during duties
- Physically able to move medium loads ie food trolleys
- Ability to communicate verbally with a diverse group of people
- Ability to conduct oneself in a professional way being polite and helpful to patients visitors staff and colleagues demonstrating customer service excellence
Other Job Requirements
Essential
- To be flexible to meet the needs of the services by covering all shifts to ensure business continuity
Person Specification
Qualifications & Training
Essential
- GCSE's or equivalent or good basic education
- Level 2 Food Hygiene Certificate or must be completed within first month of appointment
Desirable
- NVQ Level 2 Customer Service or willingness to work towards
Experience
Essential
- Relevant catering experience
Skills & Knowledge
Essential
- Basic knowledge of food hygiene / control of substances hazardous to health / hazard analysis and critical control points
- Manual handling skills
- Cash handling skills
- Basic computer skills
- Be able to communicate information effectively to patients, staff and visitors
Personal Qualities
Essential
- Ability to work as part of a team and follow instructions
- Be able to make decisions in the absence of supervision
- Physically able to work in a hot and cold environment
- Physically able to push and pull catering equipment
- Physically able to twist turn bend stretch during duties
- Physically able to move medium loads ie food trolleys
- Ability to communicate verbally with a diverse group of people
- Ability to conduct oneself in a professional way being polite and helpful to patients visitors staff and colleagues demonstrating customer service excellence
Other Job Requirements
Essential
- To be flexible to meet the needs of the services by covering all shifts to ensure business continuity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
