Band 3 IMT Cluster administrator - West Locality

Job description

Job responsibilities

To provide a comprehensive administrative support to the Integrated Multi-Disciplinary Team including typing of letters, minutes of meetings and other documentation. Implement and maintain central filing systems for patient records, patient information, care plan documentation and staff documentation.

Undertake office duties such as photocopying and replenishing information as required by the District Nurses.

Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.

Part of the interview process will include an English and Maths Test.

Person Specification

Qualifications

Essential

• GCSE English Grade C or above or equivalent/or equivalent experience GCSE Maths Grade C or above or equivalent/or equivalent experience
• ECDL or equivalent IT qualification
• NVQ Level 3, Diploma or equivalent experience.

Experience

Essential

• Able to work to deadlines
• Experience of Microsoft Word, Excel and Outlook
• Previous experience of administration and clerical work

Desirable

• Experience of filing systems

Skills

Essential

• Ability to communicate to a high level with a wide range of people
• Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
• Proven Customer Care skills.
• Ability to handle people in a courteous and sensitive manner, taking into account individual needs
• Able to multitask, prioritise workload & use own initiative and good time management skills
• Understanding & commitment to equal opportunities
• High level written communication skills
• Understanding of the importance of confidentiality and the Data Protection Act

Desirable

• Ability to set up and maintain filing systems
• Copy Typing skills

Personal Qualities

Essential

• Ability to work effectively as a team member
• Ability to make a positive contribution to effective team work
• Reliable and punctual showing good time management skills
• Demonstrates ability to use initiative and take ownership
• Willing to undertake a range of tasks and activities
• Shows flexibility and initiative in planning workload

Desirable

• Able to travel across the city

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Soho Health Centre

247-251 Soho Road

Birmingham

B21 9RY

Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)