Job summary
Birmingham Community Healthcare NHS Foundation Trust are responsible for the deliver the Neonatal BCG Immunisation Programme across Birmingham and Solihull.
We are looking for enthusiastic, self-motivated administrative staff to join our team to develop and deliver this community clinic based service.
The successful candidate(s) will be the primary point of contact for liaison within the clinical team, giving information and guidance to patients, carers, relatives and staff, appropriate to the role. Team administrators will be required to undertake a comprehensive range of administrative duties, having responsibility for high quality maintenance of clinical record systems. The successful candidate(s) will be responsible for receiving referrals from maternity hospitals and other sources and schedule and book neonatal BCG appointments,as well as the following up of families who do not attend for their appointment.
Administrative duties at community clinics will include receiving families and booking them into the clinic and notifying GPs of BCG vaccinations administered.
This is a varied role, working both within an office/base and clinic environment.The permament base for this team will be Hob Moor Road .
Main duties of the job
Maintaining an efficient and effective filing system for records and documents.
Maintain an appointment system, create clinic sheets and send out scheduled appointments and letters as appropriate.
Provide clerical support to the Clinical Team
Receive referrals from maternity hospitals and other sources and schedule and book neonatal BCG appointments
Receive and register clients attending clinic sessions as required.
Processing requests for non-stock ordering and deliveries
About us
BCHC provide high quality community and specialist services within Birmingham and the West Midlands.
We deliver over 100 clinical services, out in people's homes and in over 200 healthcare settings for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services along with over 500 educational educational establishments.
One of our key objectives is to be 'a great place to work'enabling everyone within the organisation to be the best that they can be.
Job description
Job responsibilities
Maintaining an efficient and effective filing system for records and documents.
Provide general non-clinical advice, information and guidance
Provide and receive routine information to colleagues, users, parents, carers, the public
Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times and ensuring standards for customer services excellence are met.
Responsible for data entry, text processing or storage of data
Provide clerical support to the Clinical Team within the clinics delivering BCG vaccinations.
Booking of BCG appointments
Liasing with familys to promote attendance at clinics.
Book meetings and clinical working space.
Job description
Job responsibilities
Maintaining an efficient and effective filing system for records and documents.
Provide general non-clinical advice, information and guidance
Provide and receive routine information to colleagues, users, parents, carers, the public
Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times and ensuring standards for customer services excellence are met.
Responsible for data entry, text processing or storage of data
Provide clerical support to the Clinical Team within the clinics delivering BCG vaccinations.
Booking of BCG appointments
Liasing with familys to promote attendance at clinics.
Book meetings and clinical working space.
Person Specification
Qualifications/Training
Essential
- GCSE passes in English and Math or equivalent qualification / experience.
- OCR/RSA ll or equivalent experience
- NVQ 3 - Business Administration or equivalent
Experience
Essential
- Competent computer user i.e. Microsoft office systems i.e. power point, excel
- Excellent communication skills
- Strong organisational and prioritisation skills.
- Ability to manage own time effectively and flexibly
Desirable
- Ability to set up/manage effective administrative systems
Skills and Knowledge
Essential
- Knowledge of various IT packages.
- Ability to build effective working relationships within a multi-disciplinary team.
- Show understanding of the importance of confidentiality and consequences of breaking confidentiality.
- Demonstrates willingness to respond effectively to customers and staff queries.
Personal qualities
Essential
- Motivated
- Professional approach to work.
- Flexible approach
Other Job requirements
Essential
Person Specification
Qualifications/Training
Essential
- GCSE passes in English and Math or equivalent qualification / experience.
- OCR/RSA ll or equivalent experience
- NVQ 3 - Business Administration or equivalent
Experience
Essential
- Competent computer user i.e. Microsoft office systems i.e. power point, excel
- Excellent communication skills
- Strong organisational and prioritisation skills.
- Ability to manage own time effectively and flexibly
Desirable
- Ability to set up/manage effective administrative systems
Skills and Knowledge
Essential
- Knowledge of various IT packages.
- Ability to build effective working relationships within a multi-disciplinary team.
- Show understanding of the importance of confidentiality and consequences of breaking confidentiality.
- Demonstrates willingness to respond effectively to customers and staff queries.
Personal qualities
Essential
- Motivated
- Professional approach to work.
- Flexible approach
Other Job requirements
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
