Job summary
An exciting opportunity as arisen for an individual to join the Quality Improvement Team.
The Quality Improvement Manager will play a key role in delivering BCHC Improving 2Gether strategy. As a key point of contact for the Quality Improvement Team, the post holder will build relationships and networks with BCHC staff and external stakeholders. Supporting individuals and teams to develop their quality improvement skills, access training and utilise the resources available to support them to achieve excellent outcomes.
As a relatively new function to the organisation processes and ways of working are required to be developed from scratch, including the reporting of the Qi training and development of Qi huddles and the progress of their projects and programmes. The post holder will use their experience, skills and initiative to develop innovative ways of reporting and displaying data and information in easily digestible formats for a variety of audiences both internally and externally to the Trust.
Main duties of the job
The requirements of the role will evolve alongside the developing organisational culture. Duties will include:
- Support services in the identification of improvement opportunities through benchmarking and in-depth process analysis using best practice service and quality improvement tools.
- Providing coaching support of projects and initiatives across the organisation. Supporting colleagues to use complex quality improvement tools and techniques
- Co-ordination, support and training of the Qi Buddy Network, ensuring that Qi Buddies are well informed and engaged.
- Direct management responsibility for the Quality Improvement Coordinator
About us
The Strategy and Partnerships team develop high quality and equitable services, for our patients, communities and each other.
Job description
Job responsibilities
This is a new role and the requirements will evolve alongside the developing organisational culture. Duties will include:
- Support services in the identification of improvement opportunities through benchmarking and in-depth process analysis using best practice service and quality improvement tools.
- Providing coaching support of projects and initiatives across the organisation. Supporting colleagues to use complex quality improvement tools and techniques
- Co-ordination, support and training of the Qi Buddy Network, ensuring that Qi Buddies are well informed and engaged.
- Direct management responsibility for the Quality Improvement Coordinator
Job description
Job responsibilities
This is a new role and the requirements will evolve alongside the developing organisational culture. Duties will include:
- Support services in the identification of improvement opportunities through benchmarking and in-depth process analysis using best practice service and quality improvement tools.
- Providing coaching support of projects and initiatives across the organisation. Supporting colleagues to use complex quality improvement tools and techniques
- Co-ordination, support and training of the Qi Buddy Network, ensuring that Qi Buddies are well informed and engaged.
- Direct management responsibility for the Quality Improvement Coordinator
Person Specification
Experience
Essential
- Extensive experience in project and or programme management roles
- Experience in the design, development, implementation and management of change in a complex, political, multiple stakeholder environment
- Significant experience in presenting and/or delivering training to groups
- Knowledge of Continuous Quality Improvement methodologies & techniques (e.g. IHI Model for Improvement, Lean, Six Sigma, etc.)
- Required to possess excellent IT skills, including the use of advanced spreadsheet and project packages to analyse and manipulate large amounts of data and produce user-friendly reports
- Ability to develop and/or improve existing internal processes and gain buy in from stakeholders at all levels
- Ability to interpret complex data from multiple sources, reporting progress clearly and effectively, identifying key risks and issues and ensuring timely mitigation or escalation
- Ability to develop strong relationships with senior stakeholders, including clinicians and other operational leads
- able to work under pressure, deliver within tight deadlines and, consequently, have a flexible/adaptable approach.
- Substantial evidence of the ability to involve teams in analysis of situations and solutions development Ability to develop new and/or improve existing internal processes and embed within an organisation
Personal qualities
Essential
- Ability to work autonomously without direct supervision
- Ability to self-organise and manage the competing demands of the work.
Other job requirements
Essential
- Ability to work flexibly
- Ability to travel across sites
Qualifications
Essential
- Degree Level or equivalent
- Project/Programme Management qualification or equivalent level of experience
- Evidence of continuous personal development
- Relevant training in quality and/or service improvement methodologies
Person Specification
Experience
Essential
- Extensive experience in project and or programme management roles
- Experience in the design, development, implementation and management of change in a complex, political, multiple stakeholder environment
- Significant experience in presenting and/or delivering training to groups
- Knowledge of Continuous Quality Improvement methodologies & techniques (e.g. IHI Model for Improvement, Lean, Six Sigma, etc.)
- Required to possess excellent IT skills, including the use of advanced spreadsheet and project packages to analyse and manipulate large amounts of data and produce user-friendly reports
- Ability to develop and/or improve existing internal processes and gain buy in from stakeholders at all levels
- Ability to interpret complex data from multiple sources, reporting progress clearly and effectively, identifying key risks and issues and ensuring timely mitigation or escalation
- Ability to develop strong relationships with senior stakeholders, including clinicians and other operational leads
- able to work under pressure, deliver within tight deadlines and, consequently, have a flexible/adaptable approach.
- Substantial evidence of the ability to involve teams in analysis of situations and solutions development Ability to develop new and/or improve existing internal processes and embed within an organisation
Personal qualities
Essential
- Ability to work autonomously without direct supervision
- Ability to self-organise and manage the competing demands of the work.
Other job requirements
Essential
- Ability to work flexibly
- Ability to travel across sites
Qualifications
Essential
- Degree Level or equivalent
- Project/Programme Management qualification or equivalent level of experience
- Evidence of continuous personal development
- Relevant training in quality and/or service improvement methodologies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
