Band 6 Performance Support Officer

Job description

Job responsibilities

1. To provide high level business support and information expertise to the Performance team within C & F Division, interpreting guidance and ensuring that key organisational performance measures are collected, monitored, queried and reported on
2. To act as a key link role within the organisation, using own initiative to facilitate and support staff in the production of performance data and formatting and assessing this information prior to reporting internally and to external agencies including Commissioners
3. To play a leading role in specific areas of performance reporting especially developing tools, templates and systems for creating reports and responding to changes in requirements from Commissioners and senior managers within the organisation
4. To support the increasing use of management tools and information amongst services across the organisation including the implementation and development of management software pertinent to the operations of the Division
5. To deputise for the Performance Lead at Divisional meetings as required and provide cover for Performance Team members as required
6. To carry out other duties as may be necessary to further the development of timely and efficient performance and Programme management and reporting within the organisatio
7. To work closely with clinical and non-clinical staff within the division and to achieve progress against plans and achievement against Divisional and Organisational Balance Score Cards
8. The post holder will work within the Performance Team supporting Clinical Leads across the organisation in the development and implementation of effective audit / service improvement programmes across a wide range of clinical areas
9. The post holder will be expected to establish and manage local audit databases / spread sheets, produce routine reports and monitor progress of projects to ensure successful attainment of in year targets
10. This role will be key in supporting the delivery of key financial and operational targets

Responsibilities

1. To demonstrate a high level of confidentiality and personal integrity
2. To work as a key member of the C & F Performance Team and support colleagues including providing telephone, meeting and email cover and supporting with ad-hoc tasks and requirements
3. To regularly review and suggest improvements to performance and programme management systems across the organisation and to contribute to a culture of ongoing service improvement
4. Demonstrate the proficient use of Microsoft Office packages, in particular Outlook, Word, Excel, Powerpoint and Publisher
5. To demonstrate a high level of accuracy and attention to detail and to check, identify and challenge errors in data before they are reported
6. To maintain a working knowledge of all areas of the Division
7. To attend any training sessions that may be deemed necessary and to share responsibility for your own ongoing professional development
8. To have an understanding of the role of Commissioning in the NHS and to seek new ways to ensure that contractual performance requirements are used as positive drivers of change
9. To recognise the role of the performance team in ensuring high quality patient care and to be an enthusiastic communicator of this vision.
10. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Main Duties

1. To communicate confidently and effectively with staff at all levels of the organisation and with external Commissioners and agencies responsible for assessments and ad-hoc projects. At times tact and sensitivity will be required in order to communicate with staff who have competing priorities
2. To work effectively to tight deadlines ensuring that information is received, processed and reported in time to meet contractual requirements and meeting deadlines
3. To ensure that key staff throughout the division are aware of deadlines for reporting performance information and that they understand the format within which data needs to be provided. To proactively pursue this data when delays occur
4. To offer support to service leads across the division with responsibility for producing performance and project information. To ensure they understand the use to which their reports are put and that they are able to respond to requests for changes in working practices where issues arise
5. To support the Divisional Performance Team in attending meetings and to delegate where necessary to ensure the groups have access to a support from within the Divisional Performance Tea
6. To chase and progress actions from meetings across the Organisation
7. To liaise with staff to provide appropriate responses to issues identified at performance meetings and to ensure that robust assurances are provided around issues and action plans
8. To be IT literate and able to produce reports and papers on a variety of systems including Word, Excel and PowerPoint and to have the flexibility to work with specialist performance and Programme management systems
9. To be numerate and able to interpret and analyse complex numerical data identifying trends and outliers and to have the ability to understand and communicate the relationship between this data and working practices, service improvements and national guidelines
10. To undertake retrieval of clinical notes, data collection, data entry, basic analysis and production of reports in support of the CQUIN Schemes.

Person Specification

Qualifications/Training/Eductation

Essential

• Working at degree level or degree level experience / knowledge
• ECDL full qualification completed or equivalent IT competencies

Experience

Essential

• Evidence of working on own initiative to high standards against tight deadlines
• Evidence of taking lead in delivering key pieces of work
• Plan highly complex workload
• Evidence of using IT systems and especially Excel to a high standard
• Examples of working with staff at all levels both internally and externally
• Evidence of working with data and ability to relate this to working practices

Skills/Knowledge

Essential

• Excellent organisational skills
• Excellent inter-personal and negotiating skills. Committed to working co-operatively.
• Ability to work professionally and calmly where there is a potential for conflict
• Excellent keyboard and IT skills
• Ability to develop and maintain databases and use spreadsheets
• Numerate and with an awareness of data analysis. Understanding of targets and able to work towards and help others to work towards achieving these
• High attention to detail with the ability to notice and query errors
• Ability to demonstrate a high level of integrity and confidentiality and receive, provide and discuss complex or sensitive information.
• Good time management skills and Diary management. Knowledge of NHS policies and culture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Moseley Hall Hospital

Alcester Road

Birmingham

B13 8JL

Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)