Job summary
Service Manager Permanent
Location - Greenfields
The following exciting opportunity is as a direct result of large scale Strengthening Operational Structures transformation programme recently undertaken throughout the Trust.
The programme has a resulted in the development of a leadership framework that will facilitate improvements in the clinical service delivery to service uses within our community.
The Learning Disability Division has a fantastic opportunity for three Service Managers that want to be part of developing a new management team focused on delivery of safe high-quality care to adults with learning disabilities across Birmingham.
The Division comprises of three business units which are Transforming Care Programme Teams, Community Learning Disabilities Team and the Bedded Area and Physical Health Team. The teams provide healthcare for people with learning disabilities living in the community as well as in our bedded services. The service aims to provide high quality care through multidisciplinary working and close collaboration with other agencies.
It is important to us as a team that our management practice and delivery of care reflects the care values of our organisation and that we are caring, open, respectful, responsible and inclusive and support the Division to be 'a Great Place to Work'.
The post holder will primarily be responsible for the operational management and service improvement working with the Matrons and Heads of Service.
Main duties of the job
Main Duties
To provide operational leadership for the business unit in partnership with the Matron to ensure effective provision of high quality, safe clinical services for service users against agreed outcome measures, service level agreements, activity and financial targets.
To deputise for the Group Manager
In partnership with Divisional stakeholders review and improve services within the Division taking into account local and national guidance.
To ensure that the business unit manages overall expenditure within the delegated budget and contribute towards the financial management of the Division ensuring any opportunities for increased efficiency are realised in liaison with the Matrons.
To lead on demand and capacity profiling across the Division, ensuring workplace plans reflect the demand profile and appropriate delivery of required activity.
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Job description
Job responsibilities
The following exciting opportunity is as a direct result of large scale Strengthening Operational Structures transformation programme recently undertaken throughout the Trust.
The programme has a resulted in the development of a leadership framework that will facilitate improvements in the clinical service delivery to service uses within our community.
The Learning Disability Division has a fantastic opportunity for a Service Manager who wants to be part of developing a new management team focused on delivery of safe high-quality care to adults with learning disabilities across Birmingham.
It is important to us as a team that our management practice and delivery of care reflects the care values of our organisation and that we are caring, open, respectful, responsible and inclusive and support the Division to be a Great Place to Work.
The post holder will primarily be responsible for the operational management and service improvement working with the Matrons and Heads of Service.
The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager. This will include the rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (e.g. Estates/IT).
The post holder will also need to engage, support and develop high performing teams; promoting effective structures and processes and a culture of delivery and collective working and have line management responsibility across multiple services and hold overall budgetary responsibility for the Service(s).
The Service Manager is expected to work as part of a cohesive team and, when necessary, to take lead responsibility for divisional issues outside their immediate sphere of responsibility.
Job description
Job responsibilities
The following exciting opportunity is as a direct result of large scale Strengthening Operational Structures transformation programme recently undertaken throughout the Trust.
The programme has a resulted in the development of a leadership framework that will facilitate improvements in the clinical service delivery to service uses within our community.
The Learning Disability Division has a fantastic opportunity for a Service Manager who wants to be part of developing a new management team focused on delivery of safe high-quality care to adults with learning disabilities across Birmingham.
It is important to us as a team that our management practice and delivery of care reflects the care values of our organisation and that we are caring, open, respectful, responsible and inclusive and support the Division to be a Great Place to Work.
The post holder will primarily be responsible for the operational management and service improvement working with the Matrons and Heads of Service.
The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager. This will include the rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (e.g. Estates/IT).
The post holder will also need to engage, support and develop high performing teams; promoting effective structures and processes and a culture of delivery and collective working and have line management responsibility across multiple services and hold overall budgetary responsibility for the Service(s).
The Service Manager is expected to work as part of a cohesive team and, when necessary, to take lead responsibility for divisional issues outside their immediate sphere of responsibility.
Person Specification
Qualifications
Essential
- Degree level education or equivalent experience?
- Evidence of continuous professional development
Experience
Essential
- Significant relevant experience working at senior management level
- Significant experience of managing budgets within financial constraints/targets
- Significant experience of and exposure to performance setting and monitoring
- Significant experience of line managing staff/teams
- Experience in preparing reports to be presented to senior level stakeholders and committees
- Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues
Knowledge
Essential
- Knowledge of local health economy
- Knowledge of current NHS Framework
- Demonstrable knowledge of governance of financial targets/service delivery
- Excellent organisational skills
- Ability to work on own initiative without frequent supervision
- Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
- Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
- Knowledge of workforce planning, recruitment and retention
- Ability to work under significant pressure and to demanding timescales
personal qualities
Essential
- Self motivated
- Ability to prioritise and meet tight deadlines
- Willingness to learn and share knowledge
- Strong influencing and persuasion skills
- Proven leadership skills; strong, inclusive leadership style
other job requirments
Essential
- Ability to be independently mobile to travel across the Trust area
Person Specification
Qualifications
Essential
- Degree level education or equivalent experience?
- Evidence of continuous professional development
Experience
Essential
- Significant relevant experience working at senior management level
- Significant experience of managing budgets within financial constraints/targets
- Significant experience of and exposure to performance setting and monitoring
- Significant experience of line managing staff/teams
- Experience in preparing reports to be presented to senior level stakeholders and committees
- Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues
Knowledge
Essential
- Knowledge of local health economy
- Knowledge of current NHS Framework
- Demonstrable knowledge of governance of financial targets/service delivery
- Excellent organisational skills
- Ability to work on own initiative without frequent supervision
- Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
- Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
- Knowledge of workforce planning, recruitment and retention
- Ability to work under significant pressure and to demanding timescales
personal qualities
Essential
- Self motivated
- Ability to prioritise and meet tight deadlines
- Willingness to learn and share knowledge
- Strong influencing and persuasion skills
- Proven leadership skills; strong, inclusive leadership style
other job requirments
Essential
- Ability to be independently mobile to travel across the Trust area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
