Job summary
To be the first point of contact for the Bank office helpdesk, to receive telephone calls and respond to e-mail requestsTo provide an efficient, cost effective and co-ordinated solution to temporary staffing requirements for all (non-Medical) groups of staff employed by United Lincolnshire HospitalsNHS Trust.To provide support to the HealthRoster Function.The role will be hybrid with the opportunity for some homeworking. There will be an expectation of office cover to support core business
Main duties of the job
To place staff of all grades and professional groups to cover staffing shortfalls, across the Trust via the computerised Allocate BankStaff Management System.To liaise with Wards/Departments Matrons/ Site Duty Managers and Head of Nursing & Departments to advise of booked staff and outstanding shift status.To process Temporary Staffing time sheets, where not processed electronically by individual areas.To take and process phone and email requests for temporary staff from wards and departments.To work within NHS guidelines and Temporary Staffing standards and procedures.To ensure the Helpdesk is fully functional and staffed during opening hours - 07:30- 20:00 Monday to Sunday (including All Bank Holidays)To identify system or user issues and provide a resolution.Provide advice to all levels of system users on all aspects of electronic roster creation, including how to maximise the functionality of the HealthRoster system.To be one of the Trust's Administrators/Super Users in all aspects of the HealthRoster suite of systems in terms of its functionality and scope as directed by the HealthRoster Specialist.To monitor and take corrective action relating to hours worked and Working Time Regulations for both Temporary Staffing only and Multi Post Holders.To advise Temporary Staffing Team Leader of any complaints received from Ward Sisters/Charge Nurses/Departmental Managers concerning the conduct of members of temporary staff
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Job description
Job responsibilities
To place staff of all grades and professional groups to cover staffing shortfalls, across the Trust via the computerised Allocate BankStaff Management System.To liaise with Wards/Departments Matrons/ Site Duty Managers and Head of Nursing & Departments to advise of booked staff and outstanding shift status.To process Temporary Staffing time sheets, where not processed electronically by individual areas.To take and process phone and email requests for temporary staff from wards and departments.To work within NHS guidelines and Temporary Staffing standards and procedures.To ensure the Helpdesk is fully functional and staffed during opening hours 07:30 20:00 Monday to Sunday (including All Bank Holidays)To identify system or user issues and provide a resolution.Provide advice to all levels of system users on all aspects of electronic roster creation, including how to maximise the functionality of the HealthRoster system.To be one of the Trusts Administrators/Super Users in all aspects of the HealthRoster suite of systems in terms of its functionality and scope as directed by the HealthRoster Specialist.To monitor and take corrective action relating to hours worked and Working Time Regulations for both Temporary Staffing only and Multi Post Holders.To advise Temporary Staffing Team Leader of any complaints received from Ward Sisters/Charge Nurses/Departmental Managers concerning the conduct of members of temporary staffEnsure accurate data entry and maintenance of filing systems
Job description
Job responsibilities
To place staff of all grades and professional groups to cover staffing shortfalls, across the Trust via the computerised Allocate BankStaff Management System.To liaise with Wards/Departments Matrons/ Site Duty Managers and Head of Nursing & Departments to advise of booked staff and outstanding shift status.To process Temporary Staffing time sheets, where not processed electronically by individual areas.To take and process phone and email requests for temporary staff from wards and departments.To work within NHS guidelines and Temporary Staffing standards and procedures.To ensure the Helpdesk is fully functional and staffed during opening hours 07:30 20:00 Monday to Sunday (including All Bank Holidays)To identify system or user issues and provide a resolution.Provide advice to all levels of system users on all aspects of electronic roster creation, including how to maximise the functionality of the HealthRoster system.To be one of the Trusts Administrators/Super Users in all aspects of the HealthRoster suite of systems in terms of its functionality and scope as directed by the HealthRoster Specialist.To monitor and take corrective action relating to hours worked and Working Time Regulations for both Temporary Staffing only and Multi Post Holders.To advise Temporary Staffing Team Leader of any complaints received from Ward Sisters/Charge Nurses/Departmental Managers concerning the conduct of members of temporary staffEnsure accurate data entry and maintenance of filing systems
Person Specification
Qualifications
Essential
- Good Level of general education - GCSEs at C or above or equivalent to include Maths and English
- Proficient in the use of a variety of software packages and internet applications
Desirable
- Administration related qualification, NVQ level 2 or equivalent.
- Level 2 word processing / ECDL Computer Literacy or equivalent.
Skills/competencies
Essential
- Excellent interpersonal and communication skills.
Desirable
- Ability to present complex information to a variety of audiences, verbally and in written reports.
Knowledge
Essential
- Working knowledge in the use a variety of software packages incl. MS Access; MS Excel and MS Word
Experience
Essential
- Experience of working in a busy and demanding office environment.
Desirable
- Experience of working in the NHS and an understanding of Nursing/AHP & A&C grades.
- An understanding of the health roster applications, its functions and requirements.
Person Specification
Qualifications
Essential
- Good Level of general education - GCSEs at C or above or equivalent to include Maths and English
- Proficient in the use of a variety of software packages and internet applications
Desirable
- Administration related qualification, NVQ level 2 or equivalent.
- Level 2 word processing / ECDL Computer Literacy or equivalent.
Skills/competencies
Essential
- Excellent interpersonal and communication skills.
Desirable
- Ability to present complex information to a variety of audiences, verbally and in written reports.
Knowledge
Essential
- Working knowledge in the use a variety of software packages incl. MS Access; MS Excel and MS Word
Experience
Essential
- Experience of working in a busy and demanding office environment.
Desirable
- Experience of working in the NHS and an understanding of Nursing/AHP & A&C grades.
- An understanding of the health roster applications, its functions and requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
