Job summary
North Lincolnshire Integrated Sexual Health (NLiSH) services have an opportunity for a Patient Administrator to join their countywide team. This post is mostly based at Quayside Medical Centre, Grimsby, but there will be an expectation to support other clinics when service demands require. Travel time and expenses are supported.
The role is varied and requires candidates to be non-judgemental and adhere to strict confidentiality policy. Experience within healthcare is desirable but not essential as full training will be provided to the successful candidate.
Please note this position will not commence before July 2025
Main duties of the job
To undertake reception and administrative duties to supportboth the clinical and non-clinical teams whilst ensuring aprofessional and efficient reception service is provided for allpatients entering our clinics.Answer calls from our centralised booking line and book thepatients into appropriate clinical appointment.
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Job description
Job responsibilities
1. Respond to telephone enquiries and visitors to thedepartment: Deal with telephone calls in a professional andcourteous manner, taking and forwarding messagesaccordingly At all times being aware of the need for confidentiality Be able to deal with potentially difficult calls and ifrequired know who to contact2. Provide admin support which may include producingletters, booking appointments, photo-copying,minute taking, post, scanning results and otheroffice/administration duties.3. Provide and receive routine information to workcolleagues and clients. Exchange information withclients requiring tact and diplomacy.4. Maintain quality in own work and encourage others todo so whilst working as an effective and responsibleteam member. Prioritise own workload and organiseown work to meet timescales.5. To be aware and work within the confines of dataprotection and confidentiality at all times.6. Maintain accurate patient details using both computerand paper
Job description
Job responsibilities
1. Respond to telephone enquiries and visitors to thedepartment: Deal with telephone calls in a professional andcourteous manner, taking and forwarding messagesaccordingly At all times being aware of the need for confidentiality Be able to deal with potentially difficult calls and ifrequired know who to contact2. Provide admin support which may include producingletters, booking appointments, photo-copying,minute taking, post, scanning results and otheroffice/administration duties.3. Provide and receive routine information to workcolleagues and clients. Exchange information withclients requiring tact and diplomacy.4. Maintain quality in own work and encourage others todo so whilst working as an effective and responsibleteam member. Prioritise own workload and organiseown work to meet timescales.5. To be aware and work within the confines of dataprotection and confidentiality at all times.6. Maintain accurate patient details using both computerand paper
Person Specification
Qualifications
Essential
- Level 2 vocational qualification or equivalent in Business and Administration, or equivalent experience
Knowledge
Essential
- Knowledge of confidentiality and data protection legislation
Experience
Essential
- Experience of working in an administrative or office environment, delivering a range of administrative functions
- Experience of dealing with members of the public, both face to face and by telephone
- Experience of working in a fast-paced, ever-changing environment and meeting deadlines/targets
- Experience of working collaboratively in a team
Desirable
- Experience of working in a healthcare service
Skills
Essential
- Ability to work to a high level of accuracy and attention to detail, with constant interruptions
- High level of competence in Microsoft Word, Excel and Outlook
- Ability to liaise effectively with staff at all levels as well as with patients and their families
- Ability to work autonomously, managing and prioritising a busy workload
Desirable
- Touch typist
- Competent in the use of the clinical system, Inform
Person Specification
Qualifications
Essential
- Level 2 vocational qualification or equivalent in Business and Administration, or equivalent experience
Knowledge
Essential
- Knowledge of confidentiality and data protection legislation
Experience
Essential
- Experience of working in an administrative or office environment, delivering a range of administrative functions
- Experience of dealing with members of the public, both face to face and by telephone
- Experience of working in a fast-paced, ever-changing environment and meeting deadlines/targets
- Experience of working collaboratively in a team
Desirable
- Experience of working in a healthcare service
Skills
Essential
- Ability to work to a high level of accuracy and attention to detail, with constant interruptions
- High level of competence in Microsoft Word, Excel and Outlook
- Ability to liaise effectively with staff at all levels as well as with patients and their families
- Ability to work autonomously, managing and prioritising a busy workload
Desirable
- Touch typist
- Competent in the use of the clinical system, Inform
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
