Job summary
This role is to provide digital support to both patients, staff and the citizens of Lincolnshire to ensure no one is excluded from accessing their healthcare online.
The Digital Health team for Lincolnshire Community Health Services provides a range of digital services to support the delivery of high quality direct care to patients across Lincolnshire in a variety of settings and for a wide range of needs.
The successful applicant will be joining the digital health team to support achieving LCHS' digital strategy and the Integrated Care System Digital Inclusion strategy.
Main duties of the job
The main duties of the role are;
- To provide digital support to both patients and staff; ahead of virtual programmes, on new systems and also to our system wide colleagues.
- To hold digital drop ins for Lincolnshire Citizens
- To attend patients home addresses and other bases county wide to provide digital support to patients and staff.
- To have a clear understanding of a number of IT systems and become a trust champion for the different systems.
About us
Lincolnshire Community Health Services (LCHS) is an evolving and diverse NHS community trust. We are a vibrant and creative organisation which provides a varied range of clinical services across Lincolnshire. We pride ourselves in putting 'Patients First' and are seeking an enthusiastic individual who shares these values to join our team.
We are rated 'Outstanding' by the Care Quality Commission 2018 for being a well led and responsive NHS trust and are playing an integral part in shaping the future of health service provision countywide alongside our partner health and social care organisations. The workforce is committed to being adaptable and flexible to cover the needs of the community service to provide first class patient care.
At LCHS we place great importance on the health and wellbeing of our colleagues, so we provide a very comprehensive health and wellbeing programme which supports your physical, emotional, social and financial wellbeing. Some examples include access to free fitness classes, a healthy lifestyle service, in-house physiotherapy, telephone helplines, free counselling services and psychological interventions.
We are committed to embedding equality, diversity and inclusion, and we put considerations into all our policies, practices and procedures to improve the working environment for every single member of the LCHS team.
Job description
Job responsibilities
To record patient information on their medical record on systmone.
Maintain legible, accurate and contemporaneous documentation in the appropriate electronic record system.
Provide administrative support to the team when necessary.
Demonstrate an understanding of the basic requirements for health and wellbeing.
To demonstrate a understanding of the effects of disability and the ageing process on health.
To assist patients to meet their planned goals.
Participate in staff development review (SDR) and develop own personal skills to reflect the needs of the service.
Attend all mandatory training and any further training as identified by senior staff.
Take advantage of and actively participate in learning opportunities through supervision, performance review and staff meetings.
Undertake data collection which contributes to research and audit as required.
Ability to input information into data systems when required.
Maintain patient confidentiality and work within the confines of data protection ensuring all patient information is stored appropriately.
To take reasonable care for own health and safety and for the health and safety of others by work activity, to ensure that all relevant policies and practices relating to health and safety are observed and to co-operate with management in meeting health and safety requirements.
To undertake any other relevant duties which may be considered necessary from time to time and which are applicable to the grade of the post.
Job description
Job responsibilities
To record patient information on their medical record on systmone.
Maintain legible, accurate and contemporaneous documentation in the appropriate electronic record system.
Provide administrative support to the team when necessary.
Demonstrate an understanding of the basic requirements for health and wellbeing.
To demonstrate a understanding of the effects of disability and the ageing process on health.
To assist patients to meet their planned goals.
Participate in staff development review (SDR) and develop own personal skills to reflect the needs of the service.
Attend all mandatory training and any further training as identified by senior staff.
Take advantage of and actively participate in learning opportunities through supervision, performance review and staff meetings.
Undertake data collection which contributes to research and audit as required.
Ability to input information into data systems when required.
Maintain patient confidentiality and work within the confines of data protection ensuring all patient information is stored appropriately.
To take reasonable care for own health and safety and for the health and safety of others by work activity, to ensure that all relevant policies and practices relating to health and safety are observed and to co-operate with management in meeting health and safety requirements.
To undertake any other relevant duties which may be considered necessary from time to time and which are applicable to the grade of the post.
Person Specification
Qualifications
Essential
- Knowledge of administration procedures NVQ Level 3 in IT related field or the ability to demonstrate equivalent knowledge, skills or experience
- GCSE's including Maths and English grade C or above, or equivalent evidence of numeracy and literacy skills
Desirable
- ECDL
- MS Teams understanding and NHS specialist systems knowledge.
- Knowledge of secretarial and administrative procedures
Skills and Competencies
Essential
- To be approachable and helpful
- Effective communication skills, both verbal written and electronic
- Ability to forge effective working relationships, with both patients and their relatives and colleagues
- Ability to manage stressful situations
Desirable
- Must be able to undertake all aspects of the role whilst working a lone worker
Knowledge
Essential
- Knowledge of Microsoft Office 365
- To have clear knowledge around the importance of data protection
Desirable
- Knowledge of Systmone
- Awareness of effects of ill health / ageing process
Experience
Essential
- To be able to adapt and work in a fast pace environment
- To be able to work on own initiative but also as part of a team
- Experience of dealing with conflicting priorities and management of that
Desirable
- To have effective diary management skills
- Experience for being responsible for your own workload
Special Attributes/Specific Requirements
Essential
- To be patient and emphatic when supporting both patients and staff
- Flexible approach to meet service need
- Self-motivated and enthusiasm for the role with the ability to work on own initiative whilst recognising own limitations
- Ability to prioritise and manage daily workload in such a way that takes account of patients' needs
Personal Qualitites
Essential
- The ability to keep your 'learners' engaged
- To show respect to all staff and patients when communicating with them
Desirable
- Always strive to do better and work to your highest standard
Person Specification
Qualifications
Essential
- Knowledge of administration procedures NVQ Level 3 in IT related field or the ability to demonstrate equivalent knowledge, skills or experience
- GCSE's including Maths and English grade C or above, or equivalent evidence of numeracy and literacy skills
Desirable
- ECDL
- MS Teams understanding and NHS specialist systems knowledge.
- Knowledge of secretarial and administrative procedures
Skills and Competencies
Essential
- To be approachable and helpful
- Effective communication skills, both verbal written and electronic
- Ability to forge effective working relationships, with both patients and their relatives and colleagues
- Ability to manage stressful situations
Desirable
- Must be able to undertake all aspects of the role whilst working a lone worker
Knowledge
Essential
- Knowledge of Microsoft Office 365
- To have clear knowledge around the importance of data protection
Desirable
- Knowledge of Systmone
- Awareness of effects of ill health / ageing process
Experience
Essential
- To be able to adapt and work in a fast pace environment
- To be able to work on own initiative but also as part of a team
- Experience of dealing with conflicting priorities and management of that
Desirable
- To have effective diary management skills
- Experience for being responsible for your own workload
Special Attributes/Specific Requirements
Essential
- To be patient and emphatic when supporting both patients and staff
- Flexible approach to meet service need
- Self-motivated and enthusiasm for the role with the ability to work on own initiative whilst recognising own limitations
- Ability to prioritise and manage daily workload in such a way that takes account of patients' needs
Personal Qualitites
Essential
- The ability to keep your 'learners' engaged
- To show respect to all staff and patients when communicating with them
Desirable
- Always strive to do better and work to your highest standard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
