Job summary
Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user?
If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our team on Scotter ward.
You should be willing and available to work on a shift basis between Monday to Sunday.
Main duties of the job
Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.
To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team.
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Job description
Job responsibilities
- Answer telephone call, respond to enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary.
- Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services.
- Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases.
- Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties.
- Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
- Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act.
Job description
Job responsibilities
- Answer telephone call, respond to enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary.
- Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services.
- Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases.
- Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties.
- Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
- Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act.
Person Specification
Qualifications
Essential
- NVQ Level 2 in Business and Administration or equivalent experience
Knowledge
Essential
- Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary.
- Excellent communication skills - ability to liaise with staff at all levels as well as clients/patients
- Ability to establish and maintain working relationships at all levels internally and externally
- Ability to work as a team, on own initiative and under pressure
- Good organisational skills - able to manage busy workload, prioritise work and have good attention to detail
- Able to manage own workload and work autonomously
- Ability to seek appropriate advice from colleagues
Experience
Essential
- Experience of working in a busy administrative environment, delivering full range of administrative procedures
- Previous experience of working towards targets and deadlines
- Excellent IT skills - Microsoft office (excel, word, outlook)
Desirable
- Experience of working in a healthcare service
Specific requirments
Essential
- Flexible and adaptable approach to hours and duties
Desirable
- Touch typist
- Competent in the use of SystmOne
Person Specification
Qualifications
Essential
- NVQ Level 2 in Business and Administration or equivalent experience
Knowledge
Essential
- Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary.
- Excellent communication skills - ability to liaise with staff at all levels as well as clients/patients
- Ability to establish and maintain working relationships at all levels internally and externally
- Ability to work as a team, on own initiative and under pressure
- Good organisational skills - able to manage busy workload, prioritise work and have good attention to detail
- Able to manage own workload and work autonomously
- Ability to seek appropriate advice from colleagues
Experience
Essential
- Experience of working in a busy administrative environment, delivering full range of administrative procedures
- Previous experience of working towards targets and deadlines
- Excellent IT skills - Microsoft office (excel, word, outlook)
Desirable
- Experience of working in a healthcare service
Specific requirments
Essential
- Flexible and adaptable approach to hours and duties
Desirable
- Touch typist
- Competent in the use of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
